Great support from Amazon

anfisco · 01-17-2012, 05:00 AM

I bought a Kindle keyboard, and later another for my wife. Alas! I accidentally trod on my Kindle. I was fairly sure that it was out of warranty, and I sent a request to Amazon asking for advice about repair or replacement. The reply insisted that I phone the company.
I did this, and was told - amazingly - that my Kindle was still in warranty. I emphasised that the damage was caused by me, not by a fault in the Kindle. The service representative put me on hold a couple of times, perhaps checking with his supervisor about how generous he could be to this clumsy Australian, but eventually told me that a replacement Kindle would be on its way, at no cost to me.
The anticlimax was that the replacement had a fault, not charging correctly and ultimately freezing. A further call to Amazon resulted in a (free) replacement replacement, which is working fine.
If customer service is a criterion, Amazon rates very high with me.

Kumabjorn · 01-17-2012, 09:08 AM

You might want to put up that post on Amazon's customer review. I'm sure they will appreciate it.

fr0stbit3 · 01-17-2012, 10:09 AM

Same here. Even though in my case the kindle wasn't damaged by me. What I liked was that they gave me pre-paid postage stickers that I only need to drop off at UPS. Which is amazing since posting something from India to USA would ordinarily have been a headache! So thumbs up to amazon!

(and the fact that they aren't ripping me off)

RainingLemur · 01-17-2012, 04:05 PM

I'm partly surprised that they replaced your Kindle when you were the one who damaged it. I mean, I've heard of them doing that anyhow...not that I'm complaining at all. Just their support team continues to find ways to make me say "Wow, good job Amazon."

01-17-2012, 05:00 AM	#1
anfisco Member Posts: 14 Karma: 1938 Join Date: Nov 2009 Device: kindle 3	Great support from Amazon I bought a Kindle keyboard, and later another for my wife. Alas! I accidentally trod on my Kindle. I was fairly sure that it was out of warranty, and I sent a request to Amazon asking for advice about repair or replacement. The reply insisted that I phone the company. I did this, and was told - amazingly - that my Kindle was still in warranty. I emphasised that the damage was caused by me, not by a fault in the Kindle. The service representative put me on hold a couple of times, perhaps checking with his supervisor about how generous he could be to this clumsy Australian, but eventually told me that a replacement Kindle would be on its way, at no cost to me. The anticlimax was that the replacement had a fault, not charging correctly and ultimately freezing. A further call to Amazon resulted in a (free) replacement replacement, which is working fine. If customer service is a criterion, Amazon rates very high with me.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Bookeen Support - Not so great.	ianw	Bookeen	10	02-23-2012 06:13 AM
Amazon customer service = great	navels	Amazon Kindle	4	12-10-2011 01:13 AM
Amazon Support	earthq	Calibre	39	11-08-2009 01:35 AM

01-17-2012, 09:08 AM	#2
Kumabjorn Basculocolpic Posts: 4,356 Karma: 20181319 Join Date: Jul 2010 Location: Sweden Device: Kindle 3 WiFi, Kindle 4SO, Kindle for Android, Sony PRS-350 and PRS-T1	You might want to put up that post on Amazon's customer review. I'm sure they will appreciate it.

01-17-2012, 10:09 AM	#3
fr0stbit3 Enthusiast Posts: 44 Karma: 10 Join Date: Sep 2011 Device: Kindle 8th Gen Basic	Same here. Even though in my case the kindle wasn't damaged by me. What I liked was that they gave me pre-paid postage stickers that I only need to drop off at UPS. Which is amazing since posting something from India to USA would ordinarily have been a headache! So thumbs up to amazon! (and the fact that they aren't ripping me off)

01-17-2012, 04:05 PM	#4
RainingLemur Spork Connoisseur Posts: 2,355 Karma: 16780603 Join Date: Mar 2011 Device: Nook Color	I'm partly surprised that they replaced your Kindle when you were the one who damaged it. I mean, I've heard of them doing that anyhow...not that I'm complaining at all. Just their support team continues to find ways to make me say "Wow, good job Amazon."

Advert