Error Loop on startup

Drethin · 12-27-2011, 06:27 PM

Whenever I turn on my Kobo Vox, this error pops up.
"The application com.android.provision (process com.android.provision) has stopped unexpectedly. Please try again."
When I press Force Close, the same error pops up again.

hpulley · 12-29-2011, 03:36 AM

Tried a factory reset? Hold volume+ while pressing power button or can you even turn it off? Might need to wait for battery to die overnight first. Contact Kobo if you cannot do a factory reset.

Drethin · 12-29-2011, 09:05 AM

Problem has been solved, I had tried a factory reset before using the volume up and power buttons, which didn't work, but then I read that formatting it from a PC would trigger a full factory reset, so I tried that and it reverted to how it was when I got it. All's working fine now.

mr_nobody · 12-29-2011, 10:19 AM

Actually, this is an excellent point for the people who are having trouble doing a factory reset because they can't power off the device. Maybe the "format drive via pc" route that someone else discovered will do the trick.

Drethin · 12-29-2011, 08:42 PM

Formatting from the pc wipes it completely so it's just like when you first open it. If you do the factory reset using either the power and volume buttons, or through the kobo settings, it just wipes out personal data.

mickeymental · 01-01-2012, 06:41 PM

I'm getting the same error message on start up. I have tried resetting with power & volume+, the reset button in the back, and formatting the drive. Any other ideas? I just can't get past this error message.

Thanks,

mr_nobody · 01-01-2012, 07:09 PM

I dunno...if a reformat didn't resolve it, I'm thinking you are looking at returning your vox for a replacement.

Mongolavie · 01-02-2012, 01:58 PM

We have a similar problem here with one of our Vox. We already exchange one that would not charge every other day and now this application message with the result of having no more library. We can browse the web but the library is simply gone.

The message is about this application:

process com.android.systemui.

Kind of frustrating....paper books are soooo bug free! ;-)

Mongolavie · 01-02-2012, 03:36 PM

A hard reset worked. It kinda sucks but it works.

mickeymental · 01-05-2012, 01:18 PM

My issue has been forwarded on to level 2 support at kobo. We will see what they have to say.

12-27-2011, 06:27 PM	#1
Drethin Junior Member Posts: 3 Karma: 10 Join Date: Dec 2011 Device: Kobo Vox	Error Loop on startup Whenever I turn on my Kobo Vox, this error pops up. "The application com.android.provision (process com.android.provision) has stopped unexpectedly. Please try again." When I press Force Close, the same error pops up again.

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12-29-2011, 03:36 AM	#2
hpulley Addict Posts: 288 Karma: 29760 Join Date: Nov 2011 Location: Ontario, Canada Device: Kobo Vox, Playbook32	Tried a factory reset? Hold volume+ while pressing power button or can you even turn it off? Might need to wait for battery to die overnight first. Contact Kobo if you cannot do a factory reset.

12-29-2011, 09:05 AM	#3
Drethin Junior Member Posts: 3 Karma: 10 Join Date: Dec 2011 Device: Kobo Vox	Problem has been solved, I had tried a factory reset before using the volume up and power buttons, which didn't work, but then I read that formatting it from a PC would trigger a full factory reset, so I tried that and it reverted to how it was when I got it. All's working fine now.

12-29-2011, 10:19 AM	#4
mr_nobody Evangelist Posts: 440 Karma: 26671 Join Date: Nov 2011 Device: kobo mini, nexus 7 (2012), kobo vox	Actually, this is an excellent point for the people who are having trouble doing a factory reset because they can't power off the device. Maybe the "format drive via pc" route that someone else discovered will do the trick.

12-29-2011, 08:42 PM	#5
Drethin Junior Member Posts: 3 Karma: 10 Join Date: Dec 2011 Device: Kobo Vox	Formatting from the pc wipes it completely so it's just like when you first open it. If you do the factory reset using either the power and volume buttons, or through the kobo settings, it just wipes out personal data.

01-01-2012, 06:41 PM	#6
mickeymental Junior Member Posts: 5 Karma: 10 Join Date: Dec 2011 Location: Edmonton, AB Device: kobo vox	I'm getting the same error message on start up. I have tried resetting with power & volume+, the reset button in the back, and formatting the drive. Any other ideas? I just can't get past this error message. Thanks,

01-01-2012, 07:09 PM	#7
mr_nobody Evangelist Posts: 440 Karma: 26671 Join Date: Nov 2011 Device: kobo mini, nexus 7 (2012), kobo vox	I dunno...if a reformat didn't resolve it, I'm thinking you are looking at returning your vox for a replacement.

01-02-2012, 01:58 PM	#8
Mongolavie Junior Member Posts: 7 Karma: 10 Join Date: Nov 2011 Location: Laval Device: kobo	We have a similar problem here with one of our Vox. We already exchange one that would not charge every other day and now this application message with the result of having no more library. We can browse the web but the library is simply gone. The message is about this application: process com.android.systemui. Kind of frustrating....paper books are soooo bug free! ;-)

01-02-2012, 03:36 PM	#9
Mongolavie Junior Member Posts: 7 Karma: 10 Join Date: Nov 2011 Location: Laval Device: kobo	A hard reset worked. It kinda sucks but it works.

01-05-2012, 01:18 PM	#10
mickeymental Junior Member Posts: 5 Karma: 10 Join Date: Dec 2011 Location: Edmonton, AB Device: kobo vox	My issue has been forwarded on to level 2 support at kobo. We will see what they have to say.

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