Question about a Return

Clawdia · 11-05-2011, 08:13 PM

I'm returning a K3 on Monday - the one they sent in exchange seems problem-free.

Do I de-register the one I'm returning before sending it back, and do I remove the books from it prior to putting it in the mail?

Obviously, I've never returned a Kindle before, and I know some of y'all have.

The one I'm returning is named Claudia's 4th Kindle and the replacement is named Claudia's 5th Kindle - I want to make sure that #4 just disappears and then I can give #5 a name I want - whatever makes it show up first on the list of where to send a book to, since there are 4 Kindles in use in this house now - adult daughter has a K3, I have a DXG and a K3, and husband, who always insisted he didn't want a Kindle, somehow ended up with daughter's K1 when I bought her a K3 - and is actually using it quite a bit. The old K1 just keeps plugging along, and it's about 3 1/2 years old now. He's the one with perfect eyesight, so not having a Pearl screen doesn't seem to bother him.

alansplace · 11-05-2011, 08:26 PM

Quote:

Originally Posted by Clawdia

I'm returning a K3 on Monday - the one they sent in exchange seems problem-free.

Do I de-register the one I'm returning before sending it back, and do I remove the books from it prior to putting it in the mail?

Obviously, I've never returned a Kindle before, and I know some of y'all have.

The one I'm returning is named Claudia's 4th Kindle and the replacement is named Claudia's 5th Kindle - I want to make sure that #4 just disappears and then I can give #5 a name I want - whatever makes it show up first on the list of where to send a book to, since there are 4 Kindles in use in this house now - adult daughter has a K3, I have a DXG and a K3, and husband, who always insisted he didn't want a Kindle, somehow ended up with daughter's K1 when I bought her a K3 - and is actually using it quite a bit. The old K1 just keeps plugging along, and it's about 3 1/2 years old now. He's the one with perfect eyesight, so not having a Pearl screen doesn't seem to bother him.

here's what i did. i used the home->menu->settings->menu->reset to factory defaults then i packed it up and sent it back

BeccaPrice · 11-06-2011, 11:44 AM

but if you go to Manage Your Kindle page, you'll still have to deregister it.

abookreader · 11-06-2011, 11:55 AM

You can change Claudia's 5th Kindle name to anything you want. I find it easiest to do on the Amazon Website - Manage My Kindle section. They show up alphabetized so give the one you send the majority of your books a name which makes it show up before all the others.

I agree with just using the reset to factory defaults. That'll wipe it clean.

Blossom · 11-06-2011, 03:14 PM

I didn't have to deregistered the Kindle I sent back. Once I did a factory reset it did it for me.

11-05-2011, 08:13 PM	#1
Clawdia Connoisseur Posts: 88 Karma: 58 Join Date: Jul 2010 Location: VA Device: Kindle (K3, DXG)	Question about a Return I'm returning a K3 on Monday - the one they sent in exchange seems problem-free. Do I de-register the one I'm returning before sending it back, and do I remove the books from it prior to putting it in the mail? Obviously, I've never returned a Kindle before, and I know some of y'all have. The one I'm returning is named Claudia's 4th Kindle and the replacement is named Claudia's 5th Kindle - I want to make sure that #4 just disappears and then I can give #5 a name I want - whatever makes it show up first on the list of where to send a book to, since there are 4 Kindles in use in this house now - adult daughter has a K3, I have a DXG and a K3, and husband, who always insisted he didn't want a Kindle, somehow ended up with daughter's K1 when I bought her a K3 - and is actually using it quite a bit. The old K1 just keeps plugging along, and it's about 3 1/2 years old now. He's the one with perfect eyesight, so not having a Pearl screen doesn't seem to bother him.

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11-06-2011, 11:44 AM	#3
BeccaPrice Wizard Posts: 2,146 Karma: 11174187 Join Date: Jan 2011 Device: Sony 350, K3-3G, K4SO, KPW	but if you go to Manage Your Kindle page, you'll still have to deregister it.

11-06-2011, 11:55 AM	#4
abookreader Wizard Posts: 1,516 Karma: 2567610 Join Date: Oct 2009 Device: Kindles - Keyboard, Fire, 2-US, iPhone, iPAD	You can change Claudia's 5th Kindle name to anything you want. I find it easiest to do on the Amazon Website - Manage My Kindle section. They show up alphabetized so give the one you send the majority of your books a name which makes it show up before all the others. I agree with just using the reset to factory defaults. That'll wipe it clean.

11-06-2011, 03:14 PM	#5
Blossom Treasure Seeker Posts: 18,708 Karma: 26026435 Join Date: Mar 2010 Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices	I didn't have to deregistered the Kindle I sent back. Once I did a factory reset it did it for me.

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