Updated ebooks from Amazon

mr ploppy · 10-21-2011, 08:36 AM

If you know there is an updated version of an ebook you have bought from Amazon, how do you download the new version? If you re-download it you just get the old one.

poohbear_nc · 10-21-2011, 09:17 AM

Amazon sends an email to folks that have purchased the updated ebook. You have to say "Yes" to receive the new version b/c it (apparently) wipes out your notes/annotations/highlights.

If you don't get an email, contact Customer Support - the update has to be sent to you by Amazon to replace the older version in your Archive.

avantman42 · 10-21-2011, 09:28 AM

I rang CS about this a while ago. Apparently they only send out the e-mails if it's a major change (the example he gave was missing pages that had been added). If they haven't sent you an e-mail, you can ring CS and ask them to update your copy. They will also be able to tell you which of your books have updates.

mr ploppy · 10-21-2011, 09:59 AM

Is there somewhere you can click online to say you want a new version, like on the product page?

avantman42 · 10-21-2011, 10:04 AM

Not as far as I know - I think you have to contact CS. If you find anything like that, let me know.

RainingLemur · 10-21-2011, 10:43 AM

Quote:

Originally Posted by mr ploppy

Is there somewhere you can click online to say you want a new version, like on the product page?

That would be a nice feature to have, anyhow.

pidgeon92 · 10-21-2011, 12:27 PM

The issue with updates is that it is a completely different book file, and if you had taken notes/annotations on the original file, those notes will not match the new file; and worse, your annotations will be deleted entirely. It's a problem that doesn't have a solution yet.

ficbot · 10-21-2011, 01:28 PM

I just went through this with all my Delphi Classics books. I had to call each time they updated and it was a royal pain. I also still got the old copy even after CS had said they sent out the new one. Finally, I had a 30% coupon for the Delphi Classics webstore itself and the books were all in the $1.99-2.99 range anyway, so I shelled out the $20 (full price minus the coupon) to replace them. I use these books enough, and they are updated frequently enough, that I just couldn't face calling up Amazon every week and going through that hassle for a $2 book.

mr ploppy · 10-21-2011, 02:49 PM

Quote:

Originally Posted by ficbot

I just went through this with all my Delphi Classics books. I had to call each time they updated and it was a royal pain. I also still got the old copy even after CS had said they sent out the new one. Finally, I had a 30% coupon for the Delphi Classics webstore itself and the books were all in the $1.99-2.99 range anyway, so I shelled out the $20 (full price minus the coupon) to replace them. I use these books enough, and they are updated frequently enough, that I just couldn't face calling up Amazon every week and going through that hassle for a $2 book.

How do you buy something you have already bought? I just get a note telling me to look for it in my archived items.

pidgeon92 · 10-21-2011, 04:51 PM

Quote:

Originally Posted by mr ploppy

How do you buy something you have already bought? I just get a note telling me to look for it in my archived items.

That's not how it works. You essentially return the first ebook, Amazon refunds your money, then you buy the book again.

Oldpilot · 10-23-2011, 04:06 PM

Amazon sends an email to folks that have purchased the updated ebook. You have to say "Yes" to receive the new version b/c it (apparently) wipes out your notes/annotations/highlights.

I think there is such an email only if the author/publisher requests it. That is true at least of books published through Kindle Direct Publishing.

The update does indeed set the dial back to zero, eliminating any notes and synchronization.

ficbot · 10-23-2011, 04:24 PM

I mean, I bought it again but not from Amazon.

10-21-2011, 08:36 AM	#1
mr ploppy Feral Underclass Posts: 3,622 Karma: 26821535 Join Date: Jan 2010 Location: Yorkshire, tha noz Device: 2nd hand paperback	Updated ebooks from Amazon If you know there is an updated version of an ebook you have bought from Amazon, how do you download the new version? If you re-download it you just get the old one.

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10-21-2011, 09:17 AM	#2
poohbear_nc Bah! Humbug! Posts: 62,883 Karma: 135239851 Join Date: Feb 2009 Location: Durham, NC Device: Every Kindle Ever Made & To Be Made!	Amazon sends an email to folks that have purchased the updated ebook. You have to say "Yes" to receive the new version b/c it (apparently) wipes out your notes/annotations/highlights. If you don't get an email, contact Customer Support - the update has to be sent to you by Amazon to replace the older version in your Archive.

10-21-2011, 09:28 AM	#3
avantman42 Wizard Posts: 1,090 Karma: 6058305 Join Date: Sep 2010 Location: UK Device: Kindle Paperwhite	I rang CS about this a while ago. Apparently they only send out the e-mails if it's a major change (the example he gave was missing pages that had been added). If they haven't sent you an e-mail, you can ring CS and ask them to update your copy. They will also be able to tell you which of your books have updates.

10-21-2011, 09:59 AM	#4
mr ploppy Feral Underclass Posts: 3,622 Karma: 26821535 Join Date: Jan 2010 Location: Yorkshire, tha noz Device: 2nd hand paperback	Is there somewhere you can click online to say you want a new version, like on the product page?

10-21-2011, 10:04 AM	#5
avantman42 Wizard Posts: 1,090 Karma: 6058305 Join Date: Sep 2010 Location: UK Device: Kindle Paperwhite	Not as far as I know - I think you have to contact CS. If you find anything like that, let me know.

10-21-2011, 12:27 PM	#7
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	The issue with updates is that it is a completely different book file, and if you had taken notes/annotations on the original file, those notes will not match the new file; and worse, your annotations will be deleted entirely. It's a problem that doesn't have a solution yet.

10-21-2011, 01:28 PM	#8
ficbot Wizard Posts: 2,409 Karma: 4132096 Join Date: Sep 2008 Device: Kindle Paperwhite/iOS Kindle App	I just went through this with all my Delphi Classics books. I had to call each time they updated and it was a royal pain. I also still got the old copy even after CS had said they sent out the new one. Finally, I had a 30% coupon for the Delphi Classics webstore itself and the books were all in the $1.99-2.99 range anyway, so I shelled out the $20 (full price minus the coupon) to replace them. I use these books enough, and they are updated frequently enough, that I just couldn't face calling up Amazon every week and going through that hassle for a $2 book.

10-23-2011, 04:06 PM	#11
Oldpilot Groupie Posts: 184 Karma: 2572 Join Date: Aug 2010 Device: Kindle	Amazon sends an email to folks that have purchased the updated ebook. You have to say "Yes" to receive the new version b/c it (apparently) wipes out your notes/annotations/highlights. I think there is such an email only if the author/publisher requests it. That is true at least of books published through Kindle Direct Publishing. The update does indeed set the dial back to zero, eliminating any notes and synchronization.

10-23-2011, 04:24 PM	#12
ficbot Wizard Posts: 2,409 Karma: 4132096 Join Date: Sep 2008 Device: Kindle Paperwhite/iOS Kindle App	I mean, I bought it again but not from Amazon.

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