Touch Not showing on Desktop

IsabeauG · 11-23-2011, 12:45 PM

My Kobo touch is plugged in and charging.

However it's not showing up on my (MacBook laptop) desktop, nor in my ADE library.

I've tried unplugging, turning off my Kobo, and then starting over again, with no success.

I've also tried resetting my Kobo, again with no success.

I even purchased a new USB cable in case there was a problem with the original one. Still no success.

Any suggestions?

taming · 11-23-2011, 01:03 PM

It could be a wonky USB port on the Touch itself. Are you able to check it out on another computer, just to be sure it is not the USB port on your Mac Book? If it is the device, you will need to contact Kobo support for a return/replacement, unless you bought it locally and they will do an exchange.

Suzanna · 11-23-2011, 02:28 PM

You probably already know this, but I thought I'd suggest it just in case. What option are you choosing when you plug in your Kobo? If you don't choose an option, or choose the "cancel" option, the device isn't read by your computer. You have to choose the "connect" option before your computer will see it.

IsabeauG · 11-25-2011, 02:37 PM

Thanks for the suggestions.

Solved the problem on my own. I noticed that one of my applications wasn't showing up on my tool bar, about the same time I was having this problem. I used a little logic and rebooted the computer - everything was reset - my application reappeared and my Kobo showed up on the desktop.

11-23-2011, 12:45 PM	#1
IsabeauG NKTB Posts: 13 Karma: 1030 Join Date: Jul 2011 Location: Vancouver, BC, Canada Device: Kobo	Not showing on Desktop My Kobo touch is plugged in and charging. However it's not showing up on my (MacBook laptop) desktop, nor in my ADE library. I've tried unplugging, turning off my Kobo, and then starting over again, with no success. I've also tried resetting my Kobo, again with no success. I even purchased a new USB cable in case there was a problem with the original one. Still no success. Any suggestions?

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11-23-2011, 01:03 PM	#2
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	It could be a wonky USB port on the Touch itself. Are you able to check it out on another computer, just to be sure it is not the USB port on your Mac Book? If it is the device, you will need to contact Kobo support for a return/replacement, unless you bought it locally and they will do an exchange.

11-23-2011, 02:28 PM	#3
Suzanna Living in the past Posts: 432 Karma: 6011289 Join Date: Sep 2010 Location: Toronto Device: Kobo Aura HD, Kobo Arc	You probably already know this, but I thought I'd suggest it just in case. What option are you choosing when you plug in your Kobo? If you don't choose an option, or choose the "cancel" option, the device isn't read by your computer. You have to choose the "connect" option before your computer will see it.

11-25-2011, 02:37 PM	#4
IsabeauG NKTB Posts: 13 Karma: 1030 Join Date: Jul 2011 Location: Vancouver, BC, Canada Device: Kobo	Thanks for the suggestions. Solved the problem on my own. I noticed that one of my applications wasn't showing up on my tool bar, about the same time I was having this problem. I used a little logic and rebooted the computer - everything was reset - my application reappeared and my Kobo showed up on the desktop.

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