09-24-2011, 09:54 AM
|
#1 |
|
Connoisseur
  
Posts: 67
Karma: 1602
Join Date: Sep 2011
Device: benQ
|
Have anyone speak to the representative of kindle over the phone?
Have anyone speak to the representative of kindle over the phone?
Were they helpful? (**important**)Were they easy to understand when they speak? Last edited by bookmeal; 09-24-2011 at 10:09 AM. |
|
|
|
09-24-2011, 09:55 AM
|
#2 |
|
Professional Adventuress
Posts: 13,368
Karma: 50260224
Join Date: Sep 2009
Location: The Olympic Peninsula on the OTHER Washington! (the big green clean one on the west coast!)
Device: Kindle, the original! Times Two! and gifting an International Kindle
|
yes, yes, and yes
|
|
|
|
| Advert | |
|
|
|
09-24-2011, 09:56 AM
|
#3 |
|
eBook Enthusiast
Posts: 85,544
Karma: 93383099
Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
|
Amazon's Kindle support people are extremely helpful over the phone. I've spoken to them many times over the years.
|
|
|
|
|
09-24-2011, 10:00 AM
|
#4 |
|
Wizard
Posts: 1,479
Karma: 3846231
Join Date: Apr 2009
Location: Edinburgh, Scotland
Device: Kindle 3, Samsung Galaxy
|
Me too. I haven't needed to speak with them more than a couple of times, but when I have, they are invariabely helpful.
I also like the fact that you can request them to phone you, rather than you having to phone them. That can save a lot of money on a transatlantic call. Mike |
|
|
|
|
09-24-2011, 10:32 AM
|
#5 |
|
Zealot
Posts: 101
Karma: 170
Join Date: Jul 2010
Device: Voyage
|
Yes, Amazon's customer service department is one of the best I've interacted with. This is something B&N really needs to work on. I actually bought a nook first, but after a REALLY bad experience with them, I decided to go with a kindle instead(even though I really wanted library access). I'm so glad I went with the kindle because I actually like the design better, and now I have library access...ahhh, all is right with the world.
|
|
|
|
| Advert | |
|
|
|
09-24-2011, 10:55 AM
|
#6 |
|
Addict
Posts: 305
Karma: 704492
Join Date: Jun 2011
Location: NY
Device: Kindle 3, Kindle DX, Galaxy Tab 2
|
Yes on all three
I just talked to one last night |
|
|
|
|
09-24-2011, 10:56 AM
|
#7 |
|
Grand Sorcerer
Posts: 28,511
Karma: 204127028
Join Date: Jan 2010
Device: Nexus 7, Kindle Fire HD
|
Yes, yes, and yes. Several times
|
|
|
|
09-24-2011, 11:05 AM
|
#8 | |||
|
Grand Sorcerer
Posts: 5,895
Karma: 464403178
Join Date: Feb 2010
Location: 33.9388° N, 117.2716° W
Device: Kindles K-2, K-KB, PW 1 & 2, Voyage, Fire 2, 5 & HD 8, Surface 3, iPad
|
yup
Quote:
Quote:
Quote:
|
|||
|
|
|
|
09-24-2011, 11:53 AM
|
#9 |
|
Series Addict
Posts: 6,180
Karma: 167189477
Join Date: Dec 2010
Location: Florida, USA
Device: Kindle Paperwhite (2nd Gen)
|
 to all of the above! I have spoken to them at least 3 times, and they were very helpful, polite, quick, knowledgeable, non-accusatory, articulate, and even friendly. I also love that when you request to speak to them on the phone, you can choose the time to be contacted. It came in very handy when I was checking on an exchange and needed a few extra minutes to find my first Kindle's serial number. |
|
|
|
|
09-24-2011, 12:03 PM
|
#10 |
|
The Dank Side of the Moon
Posts: 35,891
Karma: 119230421
Join Date: Sep 2009
Location: Denver, CO
Device: Kindle2; Kindle Fire
|
I've never needed to.
Why do you ask? |
|
|
|
|
09-24-2011, 01:19 PM
|
#11 |
|
Guru
Posts: 739
Karma: 1018859
Join Date: Jun 2008
Location: Near Seattle
Device: kindle1, K3, K3G (thanks MR), iTouch, Kindle Touch
|
Yes, yes and yes. Plus they actually called me back to make sure the issue was resolved.
cheers |
|
|
|
|
09-24-2011, 01:27 PM
|
#12 |
|
Spork Connoisseur
Posts: 2,355
Karma: 16780603
Join Date: Mar 2011
Device: Nook Color
|
1. Yes. 2. Absolutely. 3. As long as you ask the right questions, yes (something I've had to muddle with a time or two, but that's my fault).
|
|
|
|
|
09-24-2011, 01:38 PM
|
#13 |
|
doofus
Posts: 2,543
Karma: 13089041
Join Date: Sep 2010
Device: Kobo Libra 2, Kindle Voyage
|
Yes. Make sure you call kindle support, not amazon support.
The ones I've spoken to appear to be based in the U.S (where I am). As opposed to India or wherever. |
|
|
|
|
09-24-2011, 02:01 PM
|
#14 |
|
The Grand Mouse 高貴的老鼠
Posts: 73,818
Karma: 315126578
Join Date: Jul 2007
Location: Norfolk, England
Device: Kindle Oasis
|
They were extremely helpful the couple of times my son has called them. I can't speak personally as to their clarity of speech.
|
|
|
|
|
09-24-2011, 05:44 PM
|
#15 |
|
Member
Posts: 13
Karma: 10
Join Date: Aug 2010
Location: United State
Device: Kindle Voyage, iphone 6+, ipad pro
|
I've used kindle support. Had them call me, in the middle of the night, and they were very helpful. I had no problems understanding them, and they gave very clear directions of what to expect regarding what they would do, and what I needed to do in return. I was impressed.
|
|
|
|
 |
«
Previous Thread
|
Next Thread
»
|
Similar Threads
|
||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Hanlin US representative at this forum? | Yar-PocketBooker | HanLin eBook | 0 | 07-11-2011 06:09 PM |
| Astak representative sales pitches | UncleDuke | Feedback | 74 | 08-13-2009 04:52 AM |
| Is this video representative of PDF zoom? | eli2k | Sony Reader | 1 | 08-09-2009 06:30 AM |
| To speak or not to speak the local language when visiting other countries? | vivaldirules | Lounge | 69 | 06-26-2009 11:02 AM |
All times are GMT -4. The time now is 10:02 PM.