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Old 09-19-2011, 09:10 AM   #1
mark2410
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Help! Reader library insists files are in use so cant convert

hi, okay im beginning to get desperate. the sony reader library software insists that every word file is in use so it wont convert/copy over to my reader. the files are not in use, ive checked everything. i have a proper copy of word 2007 thats all up to date but i think its the problem. when it loads up to convert the file it stays open and ive seen the comp end up with a dozen copys of winword.exe running.

i have no idea why its dong this and would greatly appreciate any assistance in fixing the problem as uni has just started back and i need these documents.

please please please please help!
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Old 09-19-2011, 02:05 PM   #2
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I've no idea why Word is not closing down properly, but to manually force a shut down just use Task Manager.

1) Press ctrl - alt - delete (all at the same time)
2) Select Task Manager from the list
3) Click on the Applications tab and you will see a list of running applications.
4) Click on the application you wish to terminate and then click on the End Task button at the bottom
5) Do this for all copies of Winword that are running and this should free up your files.
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Old 09-19-2011, 05:52 PM   #3
Sonylistens
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Hey,

Try calling Sony esupport at 1-239-768-7678 they should be able to assist you.

Thanks,

Mike Puma
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Old 09-19-2011, 06:32 PM   #4
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Do you by any chance have Windows Explorer open? NOT Internet Explorer but Windows Explorer where you see all the files on your computer. I find I have that issue sometimes even if I'm just looking at my files that way. I can't open it somewhere else. Even if that just means clicking on the folder that the specific file is in. Close Windows Explorer and then try to import the .doc through the Reader Library.
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Old 09-22-2011, 05:51 AM   #5
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tried all bfor and i still cant, i get the file is in use ec etc.

whats super weird is that the file it specifically says is in use is the word "Normal" template. why the hell is it trying to da anything with the ward template files?

this is really killing me as i need all these files with me and i cannot see any reason why its not letting me transfer and convert them
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Old 09-22-2011, 11:43 AM   #6
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So if you've killed all copies of Winword in Task Manager, are they just restarting faster than you can keep up?

How dead set are you on using the Reader Library software? You might have better luck with Calibre.
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Old 09-23-2011, 06:50 AM   #7
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well they open when i try to convert, they should open but for some reason it seems as though they want to overwrite words normal template, this is the point at which it fails as that template is in use. i have no clue why it would be trying to over write the master templates but it is. also its not doing it for all files just some.

ive taken those files, resaved them, cut and moved them, wiped the properties yet it still does it for them. i feel like tearing my hear out.
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