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Old 09-28-2011, 05:11 PM   #1
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Chapters warranty
For how long will Chapters take back my Kobo in exchange for a new one? Mines got something wrong with it. Thanks
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Old 09-28-2011, 09:10 PM   #2
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Retailer warranties are generally the same as their return policy, which I believe is 30 days for Chapters. Anything after that would be covered under the manufacturer's warranty. However, I am just pointing out the norm and am not 100% sure that it applies to Chapters.
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Old 09-28-2011, 09:20 PM   #3
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Mine was 2.5 months old when I exchanged it for a new one at Chapters with the receipt. Or are you not close to a Chapters?
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Old 09-28-2011, 09:33 PM   #4
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The website says 14 days but I'll try when I go to Nanaimo Monday. I'm having a problem with the USB port being wobly and not connecting to the computer. Though if I wiggle the wire just right I can charge it.
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Old 09-28-2011, 09:33 PM   #5
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Another question: Has anyone been turned down at Chapters for a replacement?
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Old 09-28-2011, 11:02 PM   #6
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This seems to be veering towards "my buddy Billy-Bo-Bob ran over it with his pickup truck do you think they'll replace it for free" territory.
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Old 09-28-2011, 11:13 PM   #7
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Huh?





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Old 09-29-2011, 12:34 AM   #8
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I hate to be the bearer of bad news but the in store policy is 14 days and in store bought condition (translation: still sealed in box). They have been getting strict with that policy which means you will probably be told to send it to Kobo for repair, or replacement with a refurbished unit since your warranty is with Kobo and not Chapters.
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Old 09-29-2011, 01:01 AM   #9
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A refurbished one is fine. That's what I'd get in the mail anyway.
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