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Old 08-29-2011, 04:31 PM   #1
NCTricia
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Join Date: Aug 2011
Location: Philadelphia, PA
Device: Nook Color, formerly Sony Reader
Strange E-Mail from B&N Sales Audit Dept.

Saturday night, getting ready for Irene to hit here in Philadelphia, I tried to download a book. Instead I received a strange email from the Sales Audit dept at B&N that referenced this purchase is limited to those in the US/Canada. (I am in Philly area using Comcast for internet) I just tried to call them and they said to call back on Wednesday or later in the week because their system is down. Meanwhile I can't seem to download anything.
Has anyone received an email from the Sales Audit department? Or knows why I am being blocked.

We are contacting you regarding your recent order. Your order has failed our authorization process therefore we are unable to process your order.

If you received this email regarding your order for a Barnes & Noble NOOK Book or NOOK App, please be advised that these purchases are limited to those customers physically located in the United States and Canada.

If you have any questions regarding this order please email us at Authorizations@barnesandnoble.com or call 1-877-379-0036 Mon-Fri between the hours of 8:30am - 11:00pm EST. If you are calling from outside the United States, call 1-201-559-3885.

Please be assured that you have not been charged for this order.

Sincerely,

Sales Audit Representative
-- Barnes & Noble
1-877-379-0036
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Old 08-29-2011, 04:36 PM   #2
SCION
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Probably a glitch with your ip address due to the storm. You can use this to see how your ip address comes across:

http://www.ipligence.com/geolocation
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Old 08-29-2011, 09:41 PM   #3
NCTricia
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NCTricia began at the beginning.
 
Posts: 2
Karma: 10
Join Date: Aug 2011
Location: Philadelphia, PA
Device: Nook Color, formerly Sony Reader
My ip shows local at this time. I tried to order a different book tonight on a different nook with the same account and I received the same message via email. Since I see B&N corporate is in NJ and they still are reporting flooding and a crippled public transit system, I will give them a couple days.
But it seems really weird that the issue continues to exist? I can't download anything from B&N.
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