Strange E-Mail from B&N Sales Audit Dept.

NCTricia · 08-29-2011, 04:31 PM

Saturday night, getting ready for Irene to hit here in Philadelphia, I tried to download a book. Instead I received a strange email from the Sales Audit dept at B&N that referenced this purchase is limited to those in the US/Canada. (I am in Philly area using Comcast for internet) I just tried to call them and they said to call back on Wednesday or later in the week because their system is down. Meanwhile I can't seem to download anything.
Has anyone received an email from the Sales Audit department? Or knows why I am being blocked.

We are contacting you regarding your recent order. Your order has failed our authorization process therefore we are unable to process your order.

If you received this email regarding your order for a Barnes & Noble NOOK Book or NOOK App, please be advised that these purchases are limited to those customers physically located in the United States and Canada.

If you have any questions regarding this order please email us at Authorizations@barnesandnoble.com or call 1-877-379-0036 Mon-Fri between the hours of 8:30am - 11:00pm EST. If you are calling from outside the United States, call 1-201-559-3885.

Please be assured that you have not been charged for this order.

Sincerely,

Sales Audit Representative
-- Barnes & Noble
1-877-379-0036

SCION · 08-29-2011, 04:36 PM

Probably a glitch with your ip address due to the storm. You can use this to see how your ip address comes across:

http://www.ipligence.com/geolocation

NCTricia · 08-29-2011, 09:41 PM

My ip shows local at this time. I tried to order a different book tonight on a different nook with the same account and I received the same message via email. Since I see B&N corporate is in NJ and they still are reporting flooding and a crippled public transit system, I will give them a couple days.
But it seems really weird that the issue continues to exist? I can't download anything from B&N.

08-29-2011, 04:31 PM	#1
NCTricia Cupcake Posts: 2 Karma: 10 Join Date: Aug 2011 Location: Philadelphia, PA Device: Nook Color, formerly Sony Reader	Strange E-Mail from B&N Sales Audit Dept. Saturday night, getting ready for Irene to hit here in Philadelphia, I tried to download a book. Instead I received a strange email from the Sales Audit dept at B&N that referenced this purchase is limited to those in the US/Canada. (I am in Philly area using Comcast for internet) I just tried to call them and they said to call back on Wednesday or later in the week because their system is down. Meanwhile I can't seem to download anything. Has anyone received an email from the Sales Audit department? Or knows why I am being blocked. We are contacting you regarding your recent order. Your order has failed our authorization process therefore we are unable to process your order. If you received this email regarding your order for a Barnes & Noble NOOK Book or NOOK App, please be advised that these purchases are limited to those customers physically located in the United States and Canada. If you have any questions regarding this order please email us at Authorizations@barnesandnoble.com or call 1-877-379-0036 Mon-Fri between the hours of 8:30am - 11:00pm EST. If you are calling from outside the United States, call 1-201-559-3885. Please be assured that you have not been charged for this order. Sincerely, Sales Audit Representative -- Barnes & Noble 1-877-379-0036

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08-29-2011, 04:36 PM	#2
SCION Séduisant Posts: 4,706 Karma: 2107018 Join Date: Jan 2010 Location: Texas, USA Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6	Probably a glitch with your ip address due to the storm. You can use this to see how your ip address comes across: http://www.ipligence.com/geolocation

08-29-2011, 09:41 PM	#3
NCTricia Cupcake Posts: 2 Karma: 10 Join Date: Aug 2011 Location: Philadelphia, PA Device: Nook Color, formerly Sony Reader	My ip shows local at this time. I tried to order a different book tonight on a different nook with the same account and I received the same message via email. Since I see B&N corporate is in NJ and they still are reporting flooding and a crippled public transit system, I will give them a couple days. But it seems really weird that the issue continues to exist? I can't download anything from B&N.

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