Update Help!

jennbaubie · 08-11-2011, 08:57 PM

I just recently purchased the pocket edge. I have been trying to update it to 2.2. I have tried downloading the update.zip from this forum and using the update app on the pocket edge. None were successful. Is there anything I am doing wrong? Any suggestions?

Synergi · 08-11-2011, 09:21 PM

Quote:

Originally Posted by jennbaubie

I just recently purchased the pocket edge. I have been trying to update it to 2.2. I have tried downloading the update.zip from this forum and using the update app on the pocket edge. None were successful. Is there anything I am doing wrong? Any suggestions?

I think you drop it into the root of your SD card.. (meaning drop it on, don't put it in a folder. Then with it off, press and hold the power and rotate button while you turn it on. Leave it pressed in for 10 seconds..I think I did it for 20 but who knows. I think the PE was the same process..

If I'm wrong, someone will chime in..

ivanjt · 08-12-2011, 12:30 PM

The only thing I would add is the thread https://www.mobileread.com/forums/sho...d.php?t=134237 and read #10.

MasterTec · 08-12-2011, 01:58 PM

make sure the file name is "update.zip and not "update.zip.zip"

If windows is set to "hide known file associations" then the file you download will look like "update" without the .zip on the end however the file is actually "update.zip" and windows is simply hiding the ".zip" part of it.

If you don't see the .zip on the end and you manually add it then it becomes "update.zip.zip" which the PE doesn't like.

jennbaubie · 08-12-2011, 04:30 PM

alright, i have tried renaming the file (it was called update.zip.9) and even when i held down the menu and rotate, or power and rotate buttons the PE still didn't update and booted normally. I have always put the file in the root. As for ivanjt's link, the download link there is dead ( i got the same file from someone else) and following the 10th post's instructions the pe booted up normally. Though thank you all for taking the time to post

Synergi · 08-12-2011, 04:39 PM

Quote:

Originally Posted by jennbaubie

alright, i have tried renaming the file (it was called update.zip.9) and even when i held down the menu and rotate, or power and rotate buttons the PE still didn't update and booted normally. I have always put the file in the root. As for ivanjt's link, the download link there is dead ( i got the same file from someone else) and following the 10th post's instructions the pe booted up normally. Though thank you all for taking the time to post

Are you on a Mac? It can't be .zip.9 so you would click to change the file to just .zip erasing just the .zip.9 and Mac will ask you if you want it to be .zip. Just click yes and it will be named correctly.

Did you get it to work? You said it booted normally, does that mean it updated for you?

MasterTec · 08-12-2011, 04:39 PM

Make sure the file is renamed to update.zip and copy it to a USB thumb drive. Make sure it is not in a folder.. just on the main drive.

with it powered off you have to hold down the menu and rotate buttons with one hand and turning it on with the other.

CONTINUE TO HOLD DOWN the menu and rotate buttons for about 10-15 seconds until you see the screen flash.

Wait about 5-10 minutes until the update is complete.

jennbaubie · 08-12-2011, 05:16 PM

yes, I held the buttons for about 20 seconds, and I meant that it booted the regular home screen and did not update. I have a PC, and I said that I had successfully renamed it to simply update.zip, and the PE still didn't seem to recognize it, even holding all the button combinations for 20 seconds.

john simms · 08-12-2011, 05:51 PM

I am having the exact same problem. I have done the whole process multiple times and the system simply goes through its normal initializing stuff and then comes on regular. It never goes into update. I have tried it from a flash drive and I have put the file on the storage card. We have to be missing something here.

Basserx · 08-12-2011, 06:28 PM

The only way I got my pocket edge to update was using this link on the forums here

http://dustyfeet.com/edge/p-update.zip.ermine-0.9.zip

The one on the Entourage site did not work (I tried it many,many times on mine)
I had to format the USB to FAT (not FAT32) and be shure to uncheck quick format. Now, rename the file "update"
Next uncheck the hide file extensions button (I found out how with an online search for my windows version), then transfer the file now titled update.zip to the USB.
Follow these instructions from the entourage web site.

4. Verify your edge/pocket is OFF.
5. Insert the USB stick into a USB port on the device.
6. While holding down the MENU and ROTATE buttons on the LCD side of the device, press the power key.
7. Continue to hold the MENU and ROTATE keys down for 10 seconds. 8. After 1-2 minutes you should see an "Updating software" splash screen.
13. After ~15 minutes the device will reboot and will be running the Ermine BETA build.

I just bought a second one for my wife and it worked the first time this way

Hope this helps!!

Synergi · 08-12-2011, 07:11 PM

If windows shows the file is update.zip then erase the .zip. Verify file size. I tried to update mine 10 times only to find out I hadn't downloaded the entire file. I don't know about everyone else, but USB didn't work for me. I didn't get it to update until I moved it to SD card slot.

ivanjt · 08-13-2011, 05:58 AM

The second big problem - after the .zip.zip - is that the downloaded file is corrupt. Since it is a normal zip file the easiest way if testing this is to open it on the computer. If it does not open and show a large number of zip files then it is corrupt and needs to be deleted and downloaded again. If you are downloading via a browser then clear the cache first otherwise the corrupt copy in the cache is very likely to be used again.

jennbaubie · 08-13-2011, 12:37 PM

Alright, I have successfully updated my pocket edge! What I did was I reformatted my USB flash drive to FAT (not FAT32) and downloaded the link from Basserx's post. Thank you all very much for your help.

jennbaubie · 08-13-2011, 12:47 PM

Hey, I'm so happy with the pocket edge update, that I'm considering buying the regular Edge for myself. (The PE was for my dad) Any opinions on it? Can the EE be upgraded as well? And if so, where would the update.zip be?

mokel22 · 08-13-2011, 01:33 PM

Quote:

Originally Posted by jennbaubie

Hey, I'm so happy with the pocket edge update, that I'm considering buying the regular Edge for myself. (The PE was for my dad) Any opinions on it? Can the EE be upgraded as well? And if so, where would the update.zip be?

Here's a thread that might answer some of your questions about the EE: https://www.mobileread.com/forums/sho...d.php?t=145057

Also the update for the EE can be found here: https://www.mobileread.com/forums/sho...d.php?t=134237

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08-11-2011, 08:57 PM	#1
jennbaubie Junior Member Posts: 5 Karma: 10 Join Date: Aug 2011 Device: none	Update Help! I just recently purchased the pocket edge. I have been trying to update it to 2.2. I have tried downloading the update.zip from this forum and using the update app on the pocket edge. None were successful. Is there anything I am doing wrong? Any suggestions?

08-12-2011, 12:30 PM	#3
ivanjt Guru Posts: 858 Karma: 1027478 Join Date: Aug 2010 Location: South of France Device: kindle dx; eDGe	The only thing I would add is the thread https://www.mobileread.com/forums/sho...d.php?t=134237 and read #10.

08-12-2011, 01:58 PM	#4
MasterTec Connoisseur Posts: 98 Karma: 14416 Join Date: Jul 2011 Device: enTourage eDGe Pocket	make sure the file name is "update.zip and not "update.zip.zip" If windows is set to "hide known file associations" then the file you download will look like "update" without the .zip on the end however the file is actually "update.zip" and windows is simply hiding the ".zip" part of it. If you don't see the .zip on the end and you manually add it then it becomes "update.zip.zip" which the PE doesn't like.

08-12-2011, 04:30 PM	#5
jennbaubie Junior Member Posts: 5 Karma: 10 Join Date: Aug 2011 Device: none	alright, i have tried renaming the file (it was called update.zip.9) and even when i held down the menu and rotate, or power and rotate buttons the PE still didn't update and booted normally. I have always put the file in the root. As for ivanjt's link, the download link there is dead ( i got the same file from someone else) and following the 10th post's instructions the pe booted up normally. Though thank you all for taking the time to post

08-12-2011, 04:39 PM	#7
MasterTec Connoisseur Posts: 98 Karma: 14416 Join Date: Jul 2011 Device: enTourage eDGe Pocket	Make sure the file is renamed to update.zip and copy it to a USB thumb drive. Make sure it is not in a folder.. just on the main drive. with it powered off you have to hold down the menu and rotate buttons with one hand and turning it on with the other. CONTINUE TO HOLD DOWN the menu and rotate buttons for about 10-15 seconds until you see the screen flash. Wait about 5-10 minutes until the update is complete.

08-12-2011, 05:16 PM	#8
jennbaubie Junior Member Posts: 5 Karma: 10 Join Date: Aug 2011 Device: none	yes, I held the buttons for about 20 seconds, and I meant that it booted the regular home screen and did not update. I have a PC, and I said that I had successfully renamed it to simply update.zip, and the PE still didn't seem to recognize it, even holding all the button combinations for 20 seconds.

08-12-2011, 05:51 PM	#9
john simms Junior Member Posts: 1 Karma: 10 Join Date: Aug 2011 Device: pocket edge	I am having the exact same problem. I have done the whole process multiple times and the system simply goes through its normal initializing stuff and then comes on regular. It never goes into update. I have tried it from a flash drive and I have put the file on the storage card. We have to be missing something here.

08-12-2011, 06:28 PM	#10
Basserx Edge User Posts: 2 Karma: 10 Join Date: Jul 2011 Device: Pocket Edge	The only way I got my pocket edge to update was using this link on the forums here http://dustyfeet.com/edge/p-update.zip.ermine-0.9.zip The one on the Entourage site did not work (I tried it many,many times on mine) I had to format the USB to FAT (not FAT32) and be shure to uncheck quick format. Now, rename the file "update" Next uncheck the hide file extensions button (I found out how with an online search for my windows version), then transfer the file now titled update.zip to the USB. Follow these instructions from the entourage web site. 4. Verify your edge/pocket is OFF. 5. Insert the USB stick into a USB port on the device. 6. While holding down the MENU and ROTATE buttons on the LCD side of the device, press the power key. 7. Continue to hold the MENU and ROTATE keys down for 10 seconds. 8. After 1-2 minutes you should see an "Updating software" splash screen. 13. After ~15 minutes the device will reboot and will be running the Ermine BETA build. I just bought a second one for my wife and it worked the first time this way Hope this helps!!

08-12-2011, 07:11 PM	#11
Synergi Addict Posts: 341 Karma: 4683770 Join Date: Dec 2010 Device: Kindle PW, iPadPro, Galaxy Note 5, 8 (tab) & Galaxy Tab S3	If windows shows the file is update.zip then erase the .zip. Verify file size. I tried to update mine 10 times only to find out I hadn't downloaded the entire file. I don't know about everyone else, but USB didn't work for me. I didn't get it to update until I moved it to SD card slot.

08-13-2011, 05:58 AM	#12
ivanjt Guru Posts: 858 Karma: 1027478 Join Date: Aug 2010 Location: South of France Device: kindle dx; eDGe	The second big problem - after the .zip.zip - is that the downloaded file is corrupt. Since it is a normal zip file the easiest way if testing this is to open it on the computer. If it does not open and show a large number of zip files then it is corrupt and needs to be deleted and downloaded again. If you are downloading via a browser then clear the cache first otherwise the corrupt copy in the cache is very likely to be used again.

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08-13-2011, 12:37 PM	#13
jennbaubie Junior Member Posts: 5 Karma: 10 Join Date: Aug 2011 Device: none	Alright, I have successfully updated my pocket edge! What I did was I reformatted my USB flash drive to FAT (not FAT32) and downloaded the link from Basserx's post. Thank you all very much for your help.

08-13-2011, 12:47 PM	#14
jennbaubie Junior Member Posts: 5 Karma: 10 Join Date: Aug 2011 Device: none	Hey, I'm so happy with the pocket edge update, that I'm considering buying the regular Edge for myself. (The PE was for my dad) Any opinions on it? Can the EE be upgraded as well? And if so, where would the update.zip be?