both kindles can no longer connect via wifi

basschick · 08-01-2011, 10:49 AM

we have 2 kindle 3's, and as of last week suddenly neither of them could connect via wifi and has not been able to ever since. the wifi password has not changed, but i input it again just in case. my tablet and ipod are still connecting fine via that wifi, but neither kindle can do it. i just got off the phone with kindle support, and the rep said they've never seen this problem before - but i'm hoping someone here has, and might have the answer. i'm already tired of side loading

feenix1363 · 08-01-2011, 11:11 AM

A first line of attack could be to simply delete the connections and remake a new connection, it could possibly be an IP address conflict. Remaking the connection should release the old IP address and generate new ones.

g8dhe · 08-01-2011, 03:55 PM

Just had this happen to me, I turned Wireless OFF and then back on again and it was fine. If that hadn't worked I would have probably gone on to a reboot, slide the switch over for 15 seconds or so, and then repeat.

susan_cassidy · 08-01-2011, 04:16 PM

Also, have you tried resetting your wi-fi router? Mine goes crazy occasionally, and won't let anything connect, but a power off/on fixes it.

Jack's Liver · 08-01-2011, 04:32 PM

when you go to menu settings - wifi settings and view does your kindle even see signals ? you can try going to menu then settings and hit alt U Q Q and see if your kindle is doing anything wifi at all

basschick · 08-02-2011, 02:46 AM

i rebooted the wifi router. keep in mind that although neither kindle can get online, both my ipod and tablet CAN get online via the same router, and never had a problem.

my wifi is invisible, but the older of the two kindles cannot see any wifi networks, the other can see some sometimes but my tablet sees more networks than the kindle does.

i did just try turning wireless off and then on. no luck.

and i have rebooted my kindle twice - once a few days ago, once this morning.

the kindle rep said he would walk me through a factory reset, and other than that, amazon was willing to exchange the kindles since they have not run into a problem like this before.

HarryT · 08-02-2011, 10:47 AM

Quote:

Originally Posted by basschick

the kindle rep said he would walk me through a factory reset, and other than that, amazon was willing to exchange the kindles since they have not run into a problem like this before.

I very much doubt that exchanging the Kindle will do any good. If the same issue affected both your Kindles simultaneously, that would clearly point to the WiFi router and not the Kindles as being the culprit.

basschick · 08-02-2011, 10:57 AM

on the other hand, till 9 days ago both kindles worked fine on that wifi router - nothing about the router has changed and my other wifi devices still use it with no issues. also one of the kindles can't "see" our other network, which is not invisible, and the other one can only see it periodically.

HarryT · 08-02-2011, 11:14 AM

I'd suggest trying to use the Kindle with a different WiFi network and see if that works. Do you have a local coffee shop, MacDonald's, etc, with WiFi?

08-01-2011, 10:49 AM	#1
basschick Wizard Posts: 1,096 Karma: 4695691 Join Date: May 2008 Device: Kindle Paperwhite	both kindles can no longer connect via wifi we have 2 kindle 3's, and as of last week suddenly neither of them could connect via wifi and has not been able to ever since. the wifi password has not changed, but i input it again just in case. my tablet and ipod are still connecting fine via that wifi, but neither kindle can do it. i just got off the phone with kindle support, and the rep said they've never seen this problem before - but i'm hoping someone here has, and might have the answer. i'm already tired of side loading

08-01-2011, 04:32 PM	#5
Jack's Liver Funk Master General Posts: 18 Karma: 7160 Join Date: Dec 2010 Location: LA Device: Kindle 3 / CRUZ T103 BRICKED / Sony PRS-300 Gifted to a :) kid / N7	when you go to menu settings - wifi settings and view does your kindle even see signals ? you can try going to menu then settings and hit alt U Q Q and see if your kindle is doing anything wifi at all Last edited by Jack's Liver; 08-01-2011 at 04:49 PM.

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08-01-2011, 11:11 AM	#2
feenix1363 Lost and clueless Posts: 194 Karma: 233336 Join Date: Jan 2011 Location: UK Device: PRS-T1, Kobo Glo, Kindle for Andriod, Kobo for Android	A first line of attack could be to simply delete the connections and remake a new connection, it could possibly be an IP address conflict. Remaking the connection should release the old IP address and generate new ones.

08-01-2011, 03:55 PM	#3
g8dhe Member Posts: 11 Karma: 10 Join Date: Jul 2011 Location: Worthing, West Sussex, UK Device: Kindle + Nexus 7	Just had this happen to me, I turned Wireless OFF and then back on again and it was fine. If that hadn't worked I would have probably gone on to a reboot, slide the switch over for 15 seconds or so, and then repeat.

08-01-2011, 04:16 PM	#4
susan_cassidy Wizard Posts: 2,251 Karma: 3720310 Join Date: Jan 2009 Location: USA Device: Kindle, iPad (not used much for reading)	Also, have you tried resetting your wi-fi router? Mine goes crazy occasionally, and won't let anything connect, but a power off/on fixes it.

08-02-2011, 02:46 AM	#6
basschick Wizard Posts: 1,096 Karma: 4695691 Join Date: May 2008 Device: Kindle Paperwhite	i rebooted the wifi router. keep in mind that although neither kindle can get online, both my ipod and tablet CAN get online via the same router, and never had a problem. my wifi is invisible, but the older of the two kindles cannot see any wifi networks, the other can see some sometimes but my tablet sees more networks than the kindle does. i did just try turning wireless off and then on. no luck. and i have rebooted my kindle twice - once a few days ago, once this morning. the kindle rep said he would walk me through a factory reset, and other than that, amazon was willing to exchange the kindles since they have not run into a problem like this before.

08-02-2011, 10:57 AM	#8
basschick Wizard Posts: 1,096 Karma: 4695691 Join Date: May 2008 Device: Kindle Paperwhite	on the other hand, till 9 days ago both kindles worked fine on that wifi router - nothing about the router has changed and my other wifi devices still use it with no issues. also one of the kindles can't "see" our other network, which is not invisible, and the other one can only see it periodically.

08-02-2011, 11:14 AM	#9
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I'd suggest trying to use the Kindle with a different WiFi network and see if that works. Do you have a local coffee shop, MacDonald's, etc, with WiFi?

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