Having to RMA my eDGe

Sadly, I have to RMA my device. I've had two hardware issues so far: 1. Loose batter fit 2. Dead internal speakers.

The one bright spot is Entourage's willingness to do an advanced exchange for me. I offered up my Amex to secure the advanced exchange, but they said it wasn't necessary. Lets hope this kindness doesn't get abused. My Bose headphones used to be covered by advanced exchange, but they stopped that due to non-returned items.

Its nice to see them trusting their customer base and according to the support person, they will get my replacement unit shipped to their offices, run a QA check on it and then send it on to me!!!

So...here's for hoping for a better unit for me.

Wish me luck

Craig

Got my replacement eDGe today. It appears to have the new software loaded which is nice. Registered the new one and went flawlessly.

Speakers work and my battery is SO much easier to remove and replace.

THANK YOU ENTOURAGE!!!

Happy customer once again!!!!!!!

Craig

I didn't get offered that maybe I am from Canada... or my situation is different than yours..

It wasn't offered to me either. I insisted on it and they were kind enough to do it.

First rule of dealing with customer service: Ask for what you want. Make them say no.

I got two defective units in a row. It was very dissapointing considering how long ago I had pre-payed. However, third time's the charm and this current version has been working for around 2 1/2 weeks very well. I am very happy with it.

One thing I must state, though, that regardless of my dissapointment Entourage has been very good to work with. I really hope others do not have to work with customer service the way I have had to (or like the OP) but rest assured, that if something unfortunate happens (i.e. defective unit) they will do everything in their power to take care of you. That has been my experience.

My hats off to the wonderful women and men in customer service!

I want my edge back. Still waiting on a time frame.