PRS-700 ReaderCannot connect to Sony Store

AAGF · 04-16-2011, 09:39 AM

Hi,

My Reader software has suddenly started to act up and I'm looking for some help, please..

My PC is running XP SP2 and nothing has been changed lately. Last night, I cranked up the Reader software to browse for a book, and got the message that it can't connect to the Internet to view the Store.
Error message:

"Unable to access eBook store
Check your network settings to ensure you have access to the internet."

All other Internet connections (Web, Email, Blackberry etc. work fine - it's only the Reader software)

I uninstalled the Reader software, rebooted and downloaded a fresh version. Installed fine but still has the same problem. I'm running the Microsoft Firewall and Security Essentials but have not changed any settings.

Anyone know specifically what the Reader software needs - which port(s), settings? The Help section in the Reader software is not very helpful, telling me it needs Cookie and SSL enabled - how would I check that?

Ideas/suggestions would be welcomed!

Thanks,

Andy

Latinandgreek · 04-16-2011, 09:49 AM

This has happened to me on both my pc an my Mac, and I haven't yet found a solution.

carpetmojo · 04-17-2011, 02:31 AM

Presumably you've checked for nasties ?

Virus'sss etc...?

If no other suggestions come to light, it may possibly be worth going to Spyware Warrior ? ( Brilliant computer global "Help" community site, free (donation if you want), absolutely straight, and a very good bookmark to have anyway. )

They handle a fair few strange happenings, but whether they could help with this, I don't know, but they are really good, and have helped me and others with seemingly insurmountable computer-based problems totally successfully.

Having said all that, you probably know about 'em anyway !

AAGF · 04-22-2011, 07:26 AM

Thanks for the suggestions - the PC is happily virus-free and is well protected.

Thanks to the Sony report team, the problem is solved. Their instruction was to use Internet Explorer; clear the Cookies, Temp Files, Browsing History and Cache and ensure that the Proxy settings were cleared. Reboot and all was fixed...

The link they provided below also leads to a Mac solution, FYI so a big thank you to the Sony folks.

http://www.kb.sony.com/selfservice/d...rnalId=C549491

JSWolf · 04-24-2011, 08:35 AM

What software did you install after the last time you successfully ran Reader Library? Most cases, it's dodgy software that cases Reader Library to fail.

AAGF · 04-26-2011, 11:44 AM

Quote:

Originally Posted by JSWolf

What software did you install after the last time you successfully ran Reader Library? Most cases, it's dodgy software that cases Reader Library to fail.

Google Chrome. Reviewed and then deleted. Looks like it changed the Proxy settings.

Asawi · 04-26-2011, 11:53 AM

Google Chrome is one nasty piece if software! I have no idea if it can be the culprit here, but It messed up my e-mail client badly a year or two ago. Took control of hyperlinks in e-mails or something like that. Don't remember exactly, but it left some sort of residue even after uninstall.

JSWolf · 05-09-2011, 11:58 AM

Well, one browser has to have control of hyperlinks. In my case, it is Firefox. Browser have an option to check if they are the default and can fix that for you if not.

04-16-2011, 09:39 AM	#1
AAGF Junior Member Posts: 4 Karma: 450 Join Date: Jan 2009 Device: PRS-700	ReaderCannot connect to Sony Store Hi, My Reader software has suddenly started to act up and I'm looking for some help, please.. My PC is running XP SP2 and nothing has been changed lately. Last night, I cranked up the Reader software to browse for a book, and got the message that it can't connect to the Internet to view the Store. Error message: "Unable to access eBook store Check your network settings to ensure you have access to the internet." All other Internet connections (Web, Email, Blackberry etc. work fine - it's only the Reader software) I uninstalled the Reader software, rebooted and downloaded a fresh version. Installed fine but still has the same problem. I'm running the Microsoft Firewall and Security Essentials but have not changed any settings. Anyone know specifically what the Reader software needs - which port(s), settings? The Help section in the Reader software is not very helpful, telling me it needs Cookie and SSL enabled - how would I check that? Ideas/suggestions would be welcomed! Thanks, Andy

04-17-2011, 02:31 AM	#3
carpetmojo Wizard Posts: 3,117 Karma: 9269999 Join Date: Feb 2011 Location: UK Device: Sony- T3, PRS650, 350, T1/2/3, Paperwhite, Fire 8.9,Samsung Tab S 10.5	P'raps...........? Presumably you've checked for nasties ? Virus'sss etc...? If no other suggestions come to light, it may possibly be worth going to Spyware Warrior ? ( Brilliant computer global "Help" community site, free (donation if you want), absolutely straight, and a very good bookmark to have anyway. ) They handle a fair few strange happenings, but whether they could help with this, I don't know, but they are really good, and have helped me and others with seemingly insurmountable computer-based problems totally successfully. Having said all that, you probably know about 'em anyway !

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04-16-2011, 09:49 AM	#2
Latinandgreek Warrior Princess Posts: 5,038 Karma: 9724231 Join Date: Sep 2009 Device: PRS-505; PRS-350, PRS-T1, iPad, Aura HD	This has happened to me on both my pc an my Mac, and I haven't yet found a solution.

04-22-2011, 07:26 AM	#4
AAGF Junior Member Posts: 4 Karma: 450 Join Date: Jan 2009 Device: PRS-700	Thanks for the suggestions - the PC is happily virus-free and is well protected. Thanks to the Sony report team, the problem is solved. Their instruction was to use Internet Explorer; clear the Cookies, Temp Files, Browsing History and Cache and ensure that the Proxy settings were cleared. Reboot and all was fixed... The link they provided below also leads to a Mac solution, FYI so a big thank you to the Sony folks. http://www.kb.sony.com/selfservice/d...rnalId=C549491

04-24-2011, 08:35 AM	#5
JSWolf Resident Curmudgeon Posts: 79,224 Karma: 145488788 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	What software did you install after the last time you successfully ran Reader Library? Most cases, it's dodgy software that cases Reader Library to fail.

04-26-2011, 11:53 AM	#7
Asawi Gadgetoholic Posts: 1,467 Karma: 3865860 Join Date: Feb 2011 Location: Sweden Device: Kobo Libra2, Tolino Vision 6	Google Chrome is one nasty piece if software! I have no idea if it can be the culprit here, but It messed up my e-mail client badly a year or two ago. Took control of hyperlinks in e-mails or something like that. Don't remember exactly, but it left some sort of residue even after uninstall.

05-09-2011, 11:58 AM	#8
JSWolf Resident Curmudgeon Posts: 79,224 Karma: 145488788 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Well, one browser has to have control of hyperlinks. In my case, it is Firefox. Browser have an option to check if they are the default and can fix that for you if not.

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