Broken Kindle

Zeke · 07-16-2014, 06:50 PM

My Kindle died last week, the screen showed the boy under the tree and a still image of a status bar.
I looked online and someone on Amazon Kindle forum suggested holding the refresh button for 20 seconds and tried this for several days but with no luck.
This week I bought a Kindle Paperwhite which I am very happy with but I have apparently lost all the files on my old Kindle.
It would be nice to have my old Kindle back - any suggestions?

eschwartz · 07-16-2014, 07:06 PM

From wherever you got the files from to put them on the Kindle.

Have you tried using Kubrick to fix the old Kindle?

pidgeon92 · 07-16-2014, 07:38 PM

20 seconds may not be long enough for a reset. I've had it take well over a minute at times. Also, make sure the battery is fully charged, preferable using a wall charger.

eschwartz · 07-16-2014, 07:43 PM

Quote:

Originally Posted by pidgeon92

20 seconds may not be long enough for a reset. I've had it take well over a minute at times. Also, make sure the battery is fully charged, preferable using a wall charger.

Really? I've never had that happen. 15+ seconds has always done it.

It should be part of the device specifications, and I'm pretty sure Amazon officially says 15-20 seconds will do it.

pidgeon92 · 07-16-2014, 08:09 PM

Quote:

Originally Posted by eschwartz

Really? I've never had that happen. 15+ seconds has always done it.

It should be part of the device specifications, and I'm pretty sure Amazon officially says 15-20 seconds will do it.

It does say that, and in my experience it sometimes takes longer. It's certainly worth a try.

janrey · 07-17-2014, 04:24 PM

Even if the kindle won't turn on it's possible if you connect it to your computer you can access the books. Try charging the device overnight, that often unsticks things.

Cady Heron · 07-20-2014, 07:54 AM

I had this issue once. I got in touch with costumer support and they told me to do things like reset it.

What finally worked for me was manually installing a missing update. I think I was still having trouble accessing my kindle so I gave up and let it be. After it finally ran out of battery, I decided to give it one last shot and when I charged it again, it was working perfectly.

I have no idea if that would solve the issue, but you could always try. I haven't had any issues with it since and this was a few years ago.

sucah · 07-21-2014, 03:43 AM

I have an experienced long time ago. My KPW1 died, tried to reset nothing happened. I tried connecting to my PC, suddenly my KPW1 restarted. I have no idea what happened, but you can try this.

07-16-2014, 06:50 PM	#1
Zeke Member Posts: 14 Karma: 10 Join Date: Jan 2011 Device: Kindle	Broken Kindle My Kindle died last week, the screen showed the boy under the tree and a still image of a status bar. I looked online and someone on Amazon Kindle forum suggested holding the refresh button for 20 seconds and tried this for several days but with no luck. This week I bought a Kindle Paperwhite which I am very happy with but I have apparently lost all the files on my old Kindle. It would be nice to have my old Kindle back - any suggestions?

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07-16-2014, 07:06 PM	#2
eschwartz Ex-Helpdesk Junkie Posts: 19,421 Karma: 85400180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	From wherever you got the files from to put them on the Kindle. Have you tried using Kubrick to fix the old Kindle?

07-16-2014, 07:38 PM	#3
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	20 seconds may not be long enough for a reset. I've had it take well over a minute at times. Also, make sure the battery is fully charged, preferable using a wall charger.

07-17-2014, 04:24 PM	#6
janrey Groupie Posts: 163 Karma: 178100 Join Date: Aug 2011 Device: Kindle3, Voyage	Even if the kindle won't turn on it's possible if you connect it to your computer you can access the books. Try charging the device overnight, that often unsticks things.

07-20-2014, 07:54 AM	#7
Cady Heron Junior Member Posts: 4 Karma: 10 Join Date: Jul 2014 Device: kindle	I had this issue once. I got in touch with costumer support and they told me to do things like reset it. What finally worked for me was manually installing a missing update. I think I was still having trouble accessing my kindle so I gave up and let it be. After it finally ran out of battery, I decided to give it one last shot and when I charged it again, it was working perfectly. I have no idea if that would solve the issue, but you could always try. I haven't had any issues with it since and this was a few years ago.

07-21-2014, 03:43 AM	#8
sucah Connoisseur Posts: 90 Karma: 485235 Join Date: Aug 2011 Location: Asia Device: KK 3G, KT 3G, KPW, Odyssey HD, T1, 350, Glo, Mini, Aura HD, KPW2 3G	I have an experienced long time ago. My KPW1 died, tried to reset nothing happened. I tried connecting to my PC, suddenly my KPW1 restarted. I have no idea what happened, but you can try this.

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