Dead Kobo?

RussMeyer · 02-26-2011, 01:51 PM

I've been very happy with my Kobo up till now. I was an early adopter, I pre-ordered mine back in April last year. Every thing has worked well up to now but yesterday I when to turn it on during a fight home from Paris and I got a gray screen with a bit of black along the top left over from the cover of the last book I was reading. I think it is just the screen that is malfunctioning because when I plug it into the computer I can access the books on it. When I push the menu button the screen flickers but nothing is legible. I have tried a full recharge over night and still no luck. Any suggestions before I try to take it back to Coles where I bought it?

ltr · 02-26-2011, 02:32 PM

Did you do a reset with the pinhole?

ltr

RussMeyer · 02-26-2011, 03:00 PM

Yes I tried that.

EowynCarter · 02-26-2011, 03:53 PM

Can you make photos ?
Sounds like a broken screen from what you describe.

RussMeyer · 02-26-2011, 05:03 PM

I agree with you it does seem like a broken screen. The only thing is I was using it the night before and I haven't dropped it and there is no sign of impact. Can I post images on this forum?

pholy · 02-26-2011, 05:09 PM

Yes - Use the go Advanced button. Then you can scroll down the new window to where you can see how to upload pictures with your post

RussMeyer · 02-26-2011, 05:21 PM

Here is a photo with the Kobo powered up.

3d0g · 02-26-2011, 08:17 PM

Yup, it's hosed. Warranty time.

pholy · 02-26-2011, 10:36 PM

It doesn't look like the screen is cracked; it may be that the screen connector has come partially adrift. So it may be fixable by Kobo; it's certainly still within the one year warranty. Get an RMA and send it back.

The Terminator · 02-27-2011, 12:54 AM

Quote:

Originally Posted by pholy

It doesn't look like the screen is cracked; it may be that the screen connector has come partially adrift. So it may be fixable by Kobo; it's certainly still within the one year warranty. Get an RMA and send it back.

I agree with you. I've seen a cracked one (at wal-mart they have had it like that for at least 4 weeks and still have it as the only one on display

) and there was some serious bumps and dips in the screen as well as some really visible dark black lines in no apparent pattern and the screen wasn't one color it was patches divided by squiggly lines. Warranty time (maybe this is good you will probably get the new version) and still in time for the warranty.

Hope this helped

cutterjohn42 · 02-27-2011, 09:34 AM

Yeah, even a cracked screen will usually display correctly at least somewhere on the screen(unless it's REALLY broken)... seems more like a loose panel ribbon cable or maybe dead/dying panel controller...

RussMeyer · 02-27-2011, 10:23 AM

Thanks everyone, I'll try returning it tomorrow.

RussMeyer · 02-28-2011, 02:42 PM

I took it back to Coles to day and they exchanged it for a new wifi model no questions asked. Now if I could only get Calibre to recognize my new Kobo I will be very happy.

02-26-2011, 01:51 PM	#1
RussMeyer Member Posts: 23 Karma: 12 Join Date: Apr 2010 Location: Canada Device: Kobo	Dead Kobo? I've been very happy with my Kobo up till now. I was an early adopter, I pre-ordered mine back in April last year. Every thing has worked well up to now but yesterday I when to turn it on during a fight home from Paris and I got a gray screen with a bit of black along the top left over from the cover of the last book I was reading. I think it is just the screen that is malfunctioning because when I plug it into the computer I can access the books on it. When I push the menu button the screen flickers but nothing is legible. I have tried a full recharge over night and still no luck. Any suggestions before I try to take it back to Coles where I bought it?

02-26-2011, 05:21 PM	#7
RussMeyer Member Posts: 23 Karma: 12 Join Date: Apr 2010 Location: Canada Device: Kobo	Photo Here is a photo with the Kobo powered up. Attached Thumbnails Last edited by RussMeyer; 02-26-2011 at 05:30 PM.

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02-26-2011, 02:32 PM	#2
ltr Addict Posts: 399 Karma: 104628 Join Date: Oct 2010 Location: Canada Device: Kindle PW-2	Did you do a reset with the pinhole? ltr

02-26-2011, 03:00 PM	#3
RussMeyer Member Posts: 23 Karma: 12 Join Date: Apr 2010 Location: Canada Device: Kobo	Yes I tried that.

02-26-2011, 03:53 PM	#4
EowynCarter Wizard Posts: 4,337 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	Can you make photos ? Sounds like a broken screen from what you describe.

02-26-2011, 05:03 PM	#5
RussMeyer Member Posts: 23 Karma: 12 Join Date: Apr 2010 Location: Canada Device: Kobo	I agree with you it does seem like a broken screen. The only thing is I was using it the night before and I haven't dropped it and there is no sign of impact. Can I post images on this forum?

02-26-2011, 05:09 PM	#6
pholy Booklegger Posts: 1,801 Karma: 7999816 Join Date: Jun 2009 Location: Toronto, Ontario, Canada Device: BeBook(1 & 2010), PEZ, PRS-505, Kobo BT, PRS-T1, Playbook, Kobo Touch	Yes - Use the go Advanced button. Then you can scroll down the new window to where you can see how to upload pictures with your post

02-26-2011, 08:17 PM	#8
3d0g I make fjords. Posts: 304 Karma: 11192 Join Date: Jul 2010 Location: Colorado Device: kobo 1 (retired), kobo 2, iPad, G2, Galaxy Tab 7+	Yup, it's hosed. Warranty time.

02-26-2011, 10:36 PM	#9
pholy Booklegger Posts: 1,801 Karma: 7999816 Join Date: Jun 2009 Location: Toronto, Ontario, Canada Device: BeBook(1 & 2010), PEZ, PRS-505, Kobo BT, PRS-T1, Playbook, Kobo Touch	It doesn't look like the screen is cracked; it may be that the screen connector has come partially adrift. So it may be fixable by Kobo; it's certainly still within the one year warranty. Get an RMA and send it back.

02-27-2011, 09:34 AM	#11
cutterjohn42 Addict Posts: 274 Karma: 1029955 Join Date: Feb 2009 Device: Palm IIIx, EBM-911, REB-1100(dead), PRS-505	Yeah, even a cracked screen will usually display correctly at least somewhere on the screen(unless it's REALLY broken)... seems more like a loose panel ribbon cable or maybe dead/dying panel controller...

02-27-2011, 10:23 AM	#12
RussMeyer Member Posts: 23 Karma: 12 Join Date: Apr 2010 Location: Canada Device: Kobo	Thanks everyone, I'll try returning it tomorrow.

02-28-2011, 02:42 PM	#13
RussMeyer Member Posts: 23 Karma: 12 Join Date: Apr 2010 Location: Canada Device: Kobo	I took it back to Coles to day and they exchanged it for a new wifi model no questions asked. Now if I could only get Calibre to recognize my new Kobo I will be very happy.

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