New Literati Owner - Locked up during new sodtware download

citizen01 · 02-19-2011, 07:37 PM

I recently purchased a white Literati. Turned it on, set the date and such. Copied some .pdf files onto an SD card and checked them out. Everything seemed to work and display fine. Linked to my wireless with no problem. Then, the pop up message about updating the software instructed me to proceed with the download. I noticed after 15 minutes that the progress bar had stopped and used a pin to reset the unit. Now, it boots up to the Literati screen but will not go any further. Please advise!

neilmarr · 02-19-2011, 08:38 PM

Good to have your company, Citizen, but sorry to hear of your problem. Could I suggest you post about it in one of the device-specific sub forums here for quick advice from experienced Literati users? Good luck and best wishes. Neil

MickeyC · 02-19-2011, 09:40 PM

Hi citizen01 and welcome to MobileRead

GeoffC · 02-20-2011, 04:50 AM

Welcome to Mobileread .... Have a look in here to see if there is a solution Literati

Valmore Daniels · 02-20-2011, 11:27 AM

welcome - I hope you get the help you need

Meemo · 02-21-2011, 01:22 AM

You might want to try updating it without Wifi - there are directions on the Kobo site, I couldn't get a good link to the page so here are the directions from their "help" section http://help.kobobooks.com/ (this will update you to version 2.0):

Issue: Some Literati customers don't have access to a Wi Fi network and therefore cannot complete any of the device upgrades.

Solution: Use the Literati USB connection and the following steps

1. Plug the eReader into a charger

2. Download v1.9 of the Literati or Lookbook firmware from - http://download.kobobooks.com/firmwa...9/KoboRoot.tgz , and save the file somewhere you will remember

* NOTE: Some browsers will download the file and rename it to KoboRoot.tar. The upgrade will not work with the .tar extension. If this happened with your download, please rename the downloaded file to KoboRoot.tgz

3. Keeping the charger connected, connect the Literati or Lookbook to your computer through the provided USB cable

4. The eReader will appear on your computer as a mass storage device

ON A MAC:

1. Open mass storage device in Finder

2 . Click GO from the top menu

3. Click Go to folder

4. Type in .kobo (include the period).

5. .kobo folder will open

6. Transfer the KoboRoot.tgz file you downloaded to the .kobo folder

7. Once the file has transferred, safely eject the eReader

8. Turn off the eReader

9. Turn on the eReader

10. The eReader will take up to 10 minutes to start up, please be patient and do not reset or power off the eReader in any way.

11. Once the eReader restarts, it will have the latest version (v1.9) installed. You can verify this by pressing the menu button, selecting Settings and looking at the Version number.

ON A PC:

1. Open mass storage device in Windows Explorer

2. Ensure hidden folders are visible (different for different Windows versions)

XP: Go to My Computer > Tools menu > Folder Options > View Tab > Advanced Settings > Hidden Files and Folders > Show hidden files and folders. Press OK all the way out.

Vista and Windows 7: Start > Control Panel > Folder Options > View Tab > Click Show Hidden files and folders > OK

3. Open .kobo folder in the mass storage window

4. Transfer the KoboRoot.tgz file you downloaded to the .kobo folder

5. Once file has transferred, safely eject the eReader

6. Turn the eReader off

7. Turn the eReader on

8. The eReader will take up to 10 minutes to start up, please be patient and do not reset or power off the eReader in any way.

9. Once the eReader restarts, it will have the latest version (v1.9) installed. You can verify this by pressing the menu button, selecting Settings and looking at the Version number.

02-19-2011, 07:37 PM	#1
citizen01 Junior Member Posts: 1 Karma: 10 Join Date: Feb 2011 Device: Literati (White Model)	New Literati Owner - Locked up during new software download I recently purchased a white Literati. Turned it on, set the date and such. Copied some .pdf files onto an SD card and checked them out. Everything seemed to work and display fine. Linked to my wireless with no problem. Then, the pop up message about updating the software instructed me to proceed with the download. I noticed after 15 minutes that the progress bar had stopped and used a pin to reset the unit. Now, it boots up to the Literati screen but will not go any further. Please advise! Last edited by citizen01; 02-19-2011 at 07:48 PM. Reason: typo

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02-19-2011, 08:38 PM	#2
neilmarr neilmarr Posts: 7,215 Karma: 6000059 Join Date: Apr 2009 Location: Monaco-Menton, France Device: sony	Good to have your company, Citizen, but sorry to hear of your problem. Could I suggest you post about it in one of the device-specific sub forums here for quick advice from experienced Literati users? Good luck and best wishes. Neil

02-19-2011, 09:40 PM	#3
MickeyC Grand Sorcerer Posts: 16,731 Karma: 12185114 Join Date: Nov 2007 Location: Florida Device: iPhone 6 plus, Sony T1, iPad 3	Hi citizen01 and welcome to MobileRead

02-20-2011, 04:50 AM	#4
GeoffC Chocolate Grasshopper ... Posts: 27,599 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	Welcome to Mobileread .... Have a look in here to see if there is a solution Literati

02-20-2011, 11:27 AM	#5
Valmore Daniels Grand Sorcerer Posts: 6,592 Karma: 2822668 Join Date: Jul 2010 Device: Kindle	welcome - I hope you get the help you need

02-21-2011, 01:22 AM	#6
Meemo Groupie Posts: 175 Karma: 1023952 Join Date: Aug 2008 Location: U.S. Device: Kindle Oasis (1st & 2nd gen) & a Paperwhite	You might want to try updating it without Wifi - there are directions on the Kobo site, I couldn't get a good link to the page so here are the directions from their "help" section http://help.kobobooks.com/ (this will update you to version 2.0): Issue: Some Literati customers don't have access to a Wi Fi network and therefore cannot complete any of the device upgrades. Solution: Use the Literati USB connection and the following steps 1. Plug the eReader into a charger 2. Download v1.9 of the Literati or Lookbook firmware from - http://download.kobobooks.com/firmwa...9/KoboRoot.tgz , and save the file somewhere you will remember * NOTE: Some browsers will download the file and rename it to KoboRoot.tar. The upgrade will not work with the .tar extension. If this happened with your download, please rename the downloaded file to KoboRoot.tgz 3. Keeping the charger connected, connect the Literati or Lookbook to your computer through the provided USB cable 4. The eReader will appear on your computer as a mass storage device ON A MAC: 1. Open mass storage device in Finder 2 . Click GO from the top menu 3. Click Go to folder 4. Type in .kobo (include the period). 5. .kobo folder will open 6. Transfer the KoboRoot.tgz file you downloaded to the .kobo folder 7. Once the file has transferred, safely eject the eReader 8. Turn off the eReader 9. Turn on the eReader 10. The eReader will take up to 10 minutes to start up, please be patient and do not reset or power off the eReader in any way. 11. Once the eReader restarts, it will have the latest version (v1.9) installed. You can verify this by pressing the menu button, selecting Settings and looking at the Version number. ON A PC: 1. Open mass storage device in Windows Explorer 2. Ensure hidden folders are visible (different for different Windows versions) XP: Go to My Computer > Tools menu > Folder Options > View Tab > Advanced Settings > Hidden Files and Folders > Show hidden files and folders. Press OK all the way out. Vista and Windows 7: Start > Control Panel > Folder Options > View Tab > Click Show Hidden files and folders > OK 3. Open .kobo folder in the mass storage window 4. Transfer the KoboRoot.tgz file you downloaded to the .kobo folder 5. Once file has transferred, safely eject the eReader 6. Turn the eReader off 7. Turn the eReader on 8. The eReader will take up to 10 minutes to start up, please be patient and do not reset or power off the eReader in any way. 9. Once the eReader restarts, it will have the latest version (v1.9) installed. You can verify this by pressing the menu button, selecting Settings and looking at the Version number.

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