ADE Digital ID too many authorizations?

Joykins · 01-14-2011, 11:49 AM

I just downloaded Bluefire Reader App to my iPhone and wanted to use it to access my library e-books. I attempted to authorize it with my Adobe Digital ID and it said I have "too many authorizations" and can't use it.

Right now I use ADE on my PC and I have a nook authorized. Actually I probably have 4 nooks authorized because I had 3 that had issues (mostly button cracking) that needed to be exchanged.

so,
4 nooks
1 PC
----
5 things. I thought I had 6 devices allowed?

I suspect something weird happened when my nook upgraded to the latest software drop as I had to reauthorize it again afterwards due to it not recognizing my nook anymore but it is the same device.

How do I find out what my extra authorizations are (or, is) and how to remove them? I wouldn't mind removing the old nooks but I don't have them anymore so whatever instructions I have for removing them can't depend on actually having the device. Also I hope it won't accidentally deauthorize my current nook because I have books out.

MmavisO · 01-14-2011, 09:22 PM

If you contact Adobe support and ask them to reset your authorizations and explain what happened, they should be able take care of it. I've done it, and it might take a day or two, but it seems to work. http://www.adobe.com/support/contact/

Joykins · 01-14-2011, 10:51 PM

Thanks. I put in a web case. I wonder what will happen to my library books... oh well!

Joykins · 01-16-2011, 03:24 PM

A member of Adobe Customer Service who no doubt learned his or her English on the Indian subcontinent informed me Sat. morning that they have "done the needful" and in fact I do not know what they did but my nook is still authorized and I was also able to authorize Bluefire! I'm very pleased with their prompt service (~ 24 hour turnaround).

MmavisO · 01-16-2011, 10:18 PM

LOL I'm sure that's exactly where they learned their English! But who cares? it got taken care of! They probably deauthorized all the duplicate Nooks.

Joykins · 01-18-2011, 09:07 AM

I just find it interesting (the English, I mean), because I work with a lot of Indian engineers. I have learned to recognize the phrases that they use but Americans don't. Sometimes we say the same thing but mean the opposite!

01-14-2011, 11:49 AM	#1
Joykins Wizard Posts: 1,609 Karma: 9211856 Join Date: Jan 2010 Device: kindle Oasis 2018, kindle 4 NT, kindle PW2, iPhone, iPad mini	ADE Digital ID too many authorizations? I just downloaded Bluefire Reader App to my iPhone and wanted to use it to access my library e-books. I attempted to authorize it with my Adobe Digital ID and it said I have "too many authorizations" and can't use it. Right now I use ADE on my PC and I have a nook authorized. Actually I probably have 4 nooks authorized because I had 3 that had issues (mostly button cracking) that needed to be exchanged. so, 4 nooks 1 PC ---- 5 things. I thought I had 6 devices allowed? I suspect something weird happened when my nook upgraded to the latest software drop as I had to reauthorize it again afterwards due to it not recognizing my nook anymore but it is the same device. How do I find out what my extra authorizations are (or, is) and how to remove them? I wouldn't mind removing the old nooks but I don't have them anymore so whatever instructions I have for removing them can't depend on actually having the device. Also I hope it won't accidentally deauthorize my current nook because I have books out.

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01-14-2011, 09:22 PM	#2
MmavisO Seeker Posts: 349 Karma: 479648 Join Date: Dec 2008 Location: Liberty, MO USA Device: Asus TF, PB 360, Jetbook Lite	If you contact Adobe support and ask them to reset your authorizations and explain what happened, they should be able take care of it. I've done it, and it might take a day or two, but it seems to work. http://www.adobe.com/support/contact/

01-14-2011, 10:51 PM	#3
Joykins Wizard Posts: 1,609 Karma: 9211856 Join Date: Jan 2010 Device: kindle Oasis 2018, kindle 4 NT, kindle PW2, iPhone, iPad mini	Thanks. I put in a web case. I wonder what will happen to my library books... oh well!

01-16-2011, 03:24 PM	#4
Joykins Wizard Posts: 1,609 Karma: 9211856 Join Date: Jan 2010 Device: kindle Oasis 2018, kindle 4 NT, kindle PW2, iPhone, iPad mini	A member of Adobe Customer Service who no doubt learned his or her English on the Indian subcontinent informed me Sat. morning that they have "done the needful" and in fact I do not know what they did but my nook is still authorized and I was also able to authorize Bluefire! I'm very pleased with their prompt service (~ 24 hour turnaround).

01-16-2011, 10:18 PM	#5
MmavisO Seeker Posts: 349 Karma: 479648 Join Date: Dec 2008 Location: Liberty, MO USA Device: Asus TF, PB 360, Jetbook Lite	LOL I'm sure that's exactly where they learned their English! But who cares? it got taken care of! They probably deauthorized all the duplicate Nooks.

01-18-2011, 09:07 AM	#6
Joykins Wizard Posts: 1,609 Karma: 9211856 Join Date: Jan 2010 Device: kindle Oasis 2018, kindle 4 NT, kindle PW2, iPhone, iPad mini	I just find it interesting (the English, I mean), because I work with a lot of Indian engineers. I have learned to recognize the phrases that they use but Americans don't. Sometimes we say the same thing but mean the opposite!

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