Kudos to Amazon customer service

jlmwrite · 12-31-2010, 10:40 AM

Since Amazon's CS tends to get bashed now and again, I wanted to pass along a very positive experience.

I bought my son a K3 and a lighted cover for Christmas. The Kindle worked well, but the light in the cover had an intermittent short. We used the online return/exhange system and got an immmediate automated response saying the exchange had been initiated.

A bit later, I got an email from a person at Amazon, offering to do troubleshooting. Since we had already done the requisite troubleshooting using my K3 and its cover we didn't need the help, so I didn't respond to that email. The next morning I went to check the shipping status and discovered the status was "no longer available".

I responded to the email from the night before, telling them I had done the troubleshooting, and that the automated system had arranged for the exchange but something had happened. Within an hour, I had another email apologizing for the trouble with the cover and with Amazon's exchange system; she also upgraded us to next day shipping.

Sure enough, the next day UPS dropped off another lighted cover. Boxed up the old one, attached the free return shipping label I printed from Amazon and we are good!

THANKS, AMAZON!

TheKindleWorm · 12-31-2010, 11:18 AM

big thumbs up to Amazon

We've always had excellent customer service from them and it's nice to read of fellow customers also being treated well. Even if an item is a few pounds cheaper elsewhere, I still plump for buying from Amazon because I know it is hassle-free shopping.

12-31-2010, 10:40 AM	#1
jlmwrite Zealot Posts: 143 Karma: 13398 Join Date: Feb 2010 Location: Golden, Colorado Device: Samsung Tab S8.4, Samsung Galaxy S7 Edge	Kudos to Amazon customer service Since Amazon's CS tends to get bashed now and again, I wanted to pass along a very positive experience. I bought my son a K3 and a lighted cover for Christmas. The Kindle worked well, but the light in the cover had an intermittent short. We used the online return/exhange system and got an immmediate automated response saying the exchange had been initiated. A bit later, I got an email from a person at Amazon, offering to do troubleshooting. Since we had already done the requisite troubleshooting using my K3 and its cover we didn't need the help, so I didn't respond to that email. The next morning I went to check the shipping status and discovered the status was "no longer available". I responded to the email from the night before, telling them I had done the troubleshooting, and that the automated system had arranged for the exchange but something had happened. Within an hour, I had another email apologizing for the trouble with the cover and with Amazon's exchange system; she also upgraded us to next day shipping. Sure enough, the next day UPS dropped off another lighted cover. Boxed up the old one, attached the free return shipping label I printed from Amazon and we are good! THANKS, AMAZON!

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12-31-2010, 11:18 AM	#2
TheKindleWorm Guru Posts: 860 Karma: 177868 Join Date: Aug 2010 Location: East Anglia UK Device: Kindle 3G, iPhone 3G, iPod 4G, PB 360, Sony 600 sold, Kindle 2i sold	big thumbs up to Amazon We've always had excellent customer service from them and it's nice to read of fellow customers also being treated well. Even if an item is a few pounds cheaper elsewhere, I still plump for buying from Amazon because I know it is hassle-free shopping.

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