prs-650 completely frozen---please help!

bluerfoot · 12-14-2010, 08:30 PM

I purchased this new from the manhattan sony store last week. Unit is in a case and has barely been used. My wife took it out of her bag coming from work and it appears to be completely frozen. I have tried holding the top slider which does nothing and hitting the reset button on the bottom for different intervals. The device reads 4 bars of battery life.

So what is the deal? I guess I may have a lemon? I can't even turn it off at this point

I should mention it only has one book loaded, which we got from the sony store....

elcreative · 12-14-2010, 08:40 PM

Once more... eInk only uses power to change a page... if it has discharged with a page showing then it will keep showing that page as there's no power to change it and the battery bar is thus meaningless at this point as it's only a picture until powered... try plugging into an external PSU or use your computer... charge overnight and (if using computer) ensure it is set NOT to sleep or hibernate...

doreenjoy · 12-14-2010, 08:42 PM

Keep in mind that it takes a few charging cycles for the battery meter to calibrate. A new reader could be empty even with 4 bars showing.

bluerfoot · 12-14-2010, 11:54 PM

thanks I dont think it is the battery, we finally got it to reboot after holdong reset and clicking the top slider. anyway it came back with 4 bars and it was charged yesterday...thanks and I will keep a watchful eye on it.

12-14-2010, 08:30 PM	#1
bluerfoot Zealot Posts: 115 Karma: 42554 Join Date: Nov 2010 Device: sony pocketbook 350	prs-650 completely frozen---please help! I purchased this new from the manhattan sony store last week. Unit is in a case and has barely been used. My wife took it out of her bag coming from work and it appears to be completely frozen. I have tried holding the top slider which does nothing and hitting the reset button on the bottom for different intervals. The device reads 4 bars of battery life. So what is the deal? I guess I may have a lemon? I can't even turn it off at this point I should mention it only has one book loaded, which we got from the sony store....

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12-14-2010, 08:40 PM	#2
elcreative Wizard Posts: 2,888 Karma: 5875940 Join Date: Dec 2007 Device: PRS505, 600, 350, 650, Nexus 7, Note III, iPad 4 etc	Once more... eInk only uses power to change a page... if it has discharged with a page showing then it will keep showing that page as there's no power to change it and the battery bar is thus meaningless at this point as it's only a picture until powered... try plugging into an external PSU or use your computer... charge overnight and (if using computer) ensure it is set NOT to sleep or hibernate...

12-14-2010, 08:42 PM	#3
doreenjoy 01000100 01001010 Posts: 1,889 Karma: 2400000 Join Date: Mar 2009 Device: Polyamorous	Keep in mind that it takes a few charging cycles for the battery meter to calibrate. A new reader could be empty even with 4 bars showing.

12-14-2010, 11:54 PM	#4
bluerfoot Zealot Posts: 115 Karma: 42554 Join Date: Nov 2010 Device: sony pocketbook 350	thanks I dont think it is the battery, we finally got it to reboot after holdong reset and clicking the top slider. anyway it came back with 4 bars and it was charged yesterday...thanks and I will keep a watchful eye on it.

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