PRS-650 Hangs When Syncing

gmurphylmt · 12-12-2010, 12:02 AM

After buying/downloading 5 books from the Sony E-Store today, the reader wouldn't sync; it just hung.

I called Tech Support, and after trying a few of the things I'd already tried, he deleted all the books from my Library. That didn't help, either, and then we discovered that my computer had become deauthorized: "Sorry, we are not able to activate your device, you have reached the maximum number of allowed activations. Error Code (2023)" For one reader and 3 computers? At that point, the call was disconnected, not sure if it was accidental or deliberate. I called back, and was told that Adobe had to be contacted and I would be called in 20 min. An hour later, I called again and was told that Adobe was experiencing "high call volume" and that they really, really would call me back. After three hours I called again, only to discover that Tech Support was now closed.

In the meantime, I downloaded all books to another computer, and loaded the books 1 or 2 at a time back onto the reader. I had nearly completed this (less than 100 books) and it hung again when trying to sync.

I thought it was time to try Calibre. Downloaded it, added my books, then connected the reader (after closing Reader Library). I don't think Calibre is seeing the reader, since there is no Send to Device button in my Calibre window.

Any suggestions? This is NOT how I wanted to spend my Saturday!!

GraceKrispy · 12-12-2010, 01:03 AM

One of the first things I did upon setting up my reader was turn sync off, as it was causing me problems. Now I just use the drag and drop method and it's all been fine. Granted, I have a 505, but I think the sync option is not good at all.

doreenjoy · 12-12-2010, 01:57 AM

Does your Reader show up in Windows Explorer? Does the Sony Library see your reader? In other words, is it only sync that isn't working?

I had this problem once, and the solution was to delete the media.xml file (in the cache folder on the reader). Then disconnect the reader and let the reader start up. After it's started up, connect it to the computer and sync.

Stitchawl · 12-12-2010, 02:00 AM

I also have the 505 and don't/can't use the 'sync' feature. I've managed to get along without it for the past year or so.

Stitchawl

gmurphylmt · 12-12-2010, 11:46 AM

Doreenjoy--

Thanks. I tried deleting the media file (which is essentially what the tech did yesterday) and, since my computer is now reauthorized, I just spent the last hour and a half reloading books--slowly!!! No issues so far.

12-12-2010, 12:02 AM	#1
gmurphylmt Junior Member Posts: 2 Karma: 10 Join Date: Aug 2010 Device: Sony PRS-900	PRS-650 Hangs When Syncing After buying/downloading 5 books from the Sony E-Store today, the reader wouldn't sync; it just hung. I called Tech Support, and after trying a few of the things I'd already tried, he deleted all the books from my Library. That didn't help, either, and then we discovered that my computer had become deauthorized: "Sorry, we are not able to activate your device, you have reached the maximum number of allowed activations. Error Code (2023)" For one reader and 3 computers? At that point, the call was disconnected, not sure if it was accidental or deliberate. I called back, and was told that Adobe had to be contacted and I would be called in 20 min. An hour later, I called again and was told that Adobe was experiencing "high call volume" and that they really, really would call me back. After three hours I called again, only to discover that Tech Support was now closed. In the meantime, I downloaded all books to another computer, and loaded the books 1 or 2 at a time back onto the reader. I had nearly completed this (less than 100 books) and it hung again when trying to sync. I thought it was time to try Calibre. Downloaded it, added my books, then connected the reader (after closing Reader Library). I don't think Calibre is seeing the reader, since there is no Send to Device button in my Calibre window. Any suggestions? This is NOT how I wanted to spend my Saturday!!

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12-12-2010, 01:03 AM	#2
GraceKrispy It's Dr. Penguin now! Posts: 3,909 Karma: 4705733 Join Date: Jan 2009 Location: (USA) Device: iPad mini, Samsung Note 3, Sony PRS-650 (rarely used now)	One of the first things I did upon setting up my reader was turn sync off, as it was causing me problems. Now I just use the drag and drop method and it's all been fine. Granted, I have a 505, but I think the sync option is not good at all.

12-12-2010, 01:57 AM	#3
doreenjoy 01000100 01001010 Posts: 1,889 Karma: 2400000 Join Date: Mar 2009 Device: Polyamorous	Does your Reader show up in Windows Explorer? Does the Sony Library see your reader? In other words, is it only sync that isn't working? I had this problem once, and the solution was to delete the media.xml file (in the cache folder on the reader). Then disconnect the reader and let the reader start up. After it's started up, connect it to the computer and sync.

12-12-2010, 02:00 AM	#4
Stitchawl Opsimath Posts: 12,344 Karma: 187123287 Join Date: Mar 2009 Location: Chiang Mai, Northern Thailand Device: Sony PRS-650, iPhone 5, Kobo Glo, Sony PRS-350, iPad, Samsung Galaxy	I also have the 505 and don't/can't use the 'sync' feature. I've managed to get along without it for the past year or so. Stitchawl

12-12-2010, 11:46 AM	#5
gmurphylmt Junior Member Posts: 2 Karma: 10 Join Date: Aug 2010 Device: Sony PRS-900	Doreenjoy-- Thanks. I tried deleting the media file (which is essentially what the tech did yesterday) and, since my computer is now reauthorized, I just spent the last hour and a half reloading books--slowly!!! No issues so far.

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