Dead K3 - any suggestions?

guiyoforward · 10-31-2010, 09:23 PM

Hi everyone, a 2 week old K3 which has worked beautifully died yesterday. Garbled text on the screen. Hard reset (hold power switch for 20+ seconds) does nothing.
Any suggestions?
Thanks!

rcuadro · 10-31-2010, 09:40 PM

Call Amazon and I bet they will send you a replacement overnight...

guiyoforward · 10-31-2010, 09:45 PM

I emailed. They want to walk me through some troubleshootings steps first... This is my knidle number 4, if they don't overnight it to me I'll move to the nook!

kevinp · 10-31-2010, 09:58 PM

You must be hard on Kindles! I haven't heard anyone else having that many problems...

daffy4u · 10-31-2010, 10:05 PM

Quote:

Originally Posted by guiyoforward

Hi everyone, a 2 week old K3 which has worked beautifully died yesterday. Garbled text on the screen. Hard reset (hold power switch for 20+ seconds) does nothing.
Any suggestions?
Thanks!

Is it a specific book or any book or page you open on your Kindle?

JSWolf · 10-31-2010, 10:06 PM

Can you please get a photo of the screen so we can see what the problem might be?

ProfCrash · 11-01-2010, 11:03 AM

Quote:

Originally Posted by kevinp

You must be hard on Kindles! I haven't heard anyone else having that many problems...

I have known people who have gone through 8 or 9 Kindles before they got one that worked properly. When the K2 came out it was due to sun fade. More recently someone on Kindle Boards got K2's with problems with the MP3 player, the speakers, and a few other things.

abookreader · 11-01-2010, 11:34 AM

I guess I don't understand your goal here. You aren't willing to take the time to let Amazon walk you thru a few Troubleshooting steps before they agree to overnight your replacement, but you'd like for us to suggest a few Troubleshooting steps?

Try a factory reset and then download one book and see if it clear out your problems.

Then ---- call Amazon. And they'll walk you thru a couple of Troubleshooting steps and if they don't work they'll send a new one out.

Or ... just call Amazon. My Mom's Kindle 2 did that funky split screen thing last week and her Service call was under 10 minutes and her replacement was in her hands the next day. They really do try to make it as painless as possible, as painless as it can be with a wonky electronic device.

DiapDealer · 11-01-2010, 12:11 PM

Quote:

Try a factory reset and then download one book and see if it clear out your problems.

This.
If you can't read the screen to do a factory reset, I'm sure someone can post the exact sequence of button presses from the Home screen to achieve this on a K3.

The K2US, for example would be:
"Home"
"Menu"
down
down
down
down
down
"click (push 5-way straight down)"
"Menu"
down
down
(if there's an update bin waiting to be installed, add another "down")
"click"

guiyoforward · 11-01-2010, 04:41 PM

Sorry I wasn't clear - this is my 4th because I like them so much, the first one I have problems with in fact (I bought it for a colleague). Though I sold my KDXG because I was fed up with the lack of PDF functionality update - and this makes me very suspicious of the type of support I'll get from Amazon, which is why I asked people around here. Thanks for your replies. I'll send pictures tomorrow.

daffy4u · 11-01-2010, 05:37 PM

Quote:

Originally Posted by guiyoforward

Sorry I wasn't clear - this is my 4th because I like them so much, the first one I have problems with in fact (I bought it for a colleague). Though I sold my KDXG because I was fed up with the lack of PDF functionality update - and this makes me very suspicious of the type of support I'll get from Amazon, which is why I asked people around here. Thanks for your replies. I'll send pictures tomorrow.

I would still like to know if you are having the problem with a specific book or with every book and page.

Tiersten · 11-01-2010, 09:44 PM

What exactly do you mean by garbled text? If you've getting diagonal patterns and lines everywhere then you've cracked the glass layer inside the screen. This only happens due to an impact or pressure on the screen.

curstpriest · 11-02-2010, 04:25 AM

Are you sure you didn't hit it with one of these?

guiyoforward · 11-02-2010, 01:39 PM

These are the pictures - it looks to me that indeed the screen was hit/defective and this is hardware related, unless someone says otherwise...

guiyoforward · 11-02-2010, 01:40 PM

One more pic

10-31-2010, 09:23 PM	#1
guiyoforward Zealot Posts: 101 Karma: 7104 Join Date: Jul 2010 Device: Kindle DX Graphite	Dead K3 - any suggestions? Hi everyone, a 2 week old K3 which has worked beautifully died yesterday. Garbled text on the screen. Hard reset (hold power switch for 20+ seconds) does nothing. Any suggestions? Thanks!

11-02-2010, 01:39 PM	#14
guiyoforward Zealot Posts: 101 Karma: 7104 Join Date: Jul 2010 Device: Kindle DX Graphite	These are the pictures - it looks to me that indeed the screen was hit/defective and this is hardware related, unless someone says otherwise... Attached Thumbnails

11-02-2010, 01:40 PM	#15
guiyoforward Zealot Posts: 101 Karma: 7104 Join Date: Jul 2010 Device: Kindle DX Graphite	One more pic Attached Thumbnails

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10-31-2010, 09:40 PM	#2
rcuadro Wizard Posts: 1,686 Karma: 874275 Join Date: Nov 2008 Location: Virginia Beach, VA Device: Kindle DX	Call Amazon and I bet they will send you a replacement overnight...

10-31-2010, 09:45 PM	#3
guiyoforward Zealot Posts: 101 Karma: 7104 Join Date: Jul 2010 Device: Kindle DX Graphite	I emailed. They want to walk me through some troubleshootings steps first... This is my knidle number 4, if they don't overnight it to me I'll move to the nook!

10-31-2010, 09:58 PM	#4
kevinp Fanatic Posts: 583 Karma: 3549018 Join Date: Jul 2004 Location: Michigan Device: Kindle Scribe, Kindle PW (10th & 11th gen); Fire HD 10	You must be hard on Kindles! I haven't heard anyone else having that many problems...

10-31-2010, 10:06 PM	#6
JSWolf Resident Curmudgeon Posts: 79,188 Karma: 144286760 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Can you please get a photo of the screen so we can see what the problem might be?

11-01-2010, 11:34 AM	#8
abookreader Wizard Posts: 1,516 Karma: 2567610 Join Date: Oct 2009 Device: Kindles - Keyboard, Fire, 2-US, iPhone, iPAD	I guess I don't understand your goal here. You aren't willing to take the time to let Amazon walk you thru a few Troubleshooting steps before they agree to overnight your replacement, but you'd like for us to suggest a few Troubleshooting steps? Try a factory reset and then download one book and see if it clear out your problems. Then ---- call Amazon. And they'll walk you thru a couple of Troubleshooting steps and if they don't work they'll send a new one out. Or ... just call Amazon. My Mom's Kindle 2 did that funky split screen thing last week and her Service call was under 10 minutes and her replacement was in her hands the next day. They really do try to make it as painless as possible, as painless as it can be with a wonky electronic device.

11-01-2010, 04:41 PM	#10
guiyoforward Zealot Posts: 101 Karma: 7104 Join Date: Jul 2010 Device: Kindle DX Graphite	Sorry I wasn't clear - this is my 4th because I like them so much, the first one I have problems with in fact (I bought it for a colleague). Though I sold my KDXG because I was fed up with the lack of PDF functionality update - and this makes me very suspicious of the type of support I'll get from Amazon, which is why I asked people around here. Thanks for your replies. I'll send pictures tomorrow.

11-01-2010, 09:44 PM	#12
Tiersten Guru Posts: 987 Karma: 8641 Join Date: Aug 2010 Device: Kindle 3G+WiFi	What exactly do you mean by garbled text? If you've getting diagonal patterns and lines everywhere then you've cracked the glass layer inside the screen. This only happens due to an impact or pressure on the screen.

11-02-2010, 04:25 AM	#13
curstpriest Confused Posts: 402 Karma: 5538 Join Date: Oct 2010 Location: Bay Area Device: Kindle DXG	Are you sure you didn't hit it with one of these?

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