Can't check out at Kobo store

mrmcmanus · 03-28-2011, 08:45 AM

I am trying to buy a book at the Kobo store, using a promotional code. It accepts the code and gives me the discount price. Credit card, expiration date and address are entered. When I click Buy Now, it pops up a message "Please use the requested format." Does anyone know what the problem is?

Mysterio · 03-28-2011, 09:48 AM

I have a similar problem. For me it ended up being a browser problem. I can only purchase books using Firefox. Chrome and IE don't work. Kobo C.S. was never able to help me with this problem.

robko · 03-28-2011, 05:13 PM

Gotta love computers. I can't get Firefox 4 (beta 12) to purchase (it will do everything except the purchase button won't click -- no error message or anything, just doesn't do anything), but Internet Explorer 8.0 works.

moffattm · 03-28-2011, 06:16 PM

I use Opera without any problems in the Kobo store.

JSWolf · 03-28-2011, 06:19 PM

Quote:

Originally Posted by robko

Gotta love computers. I can't get Firefox 4 (beta 12) to purchase (it will do everything except the purchase button won't click -- no error message or anything, just doesn't do anything), but Internet Explorer 8.0 works.

I think it's time to upgrade to Firefox 4.0 now that it's not in beta.

kiwipippa · 03-29-2011, 12:02 AM

No consistency here, I use Chrome with no problems!

taming · 03-29-2011, 05:34 AM

I could not complete a purchase using FireFox 4 (the real deal, not a RC) either. I'm not knowledgeable about security issues, but when I purchased the book using IE, I got a warning about a security certificate and I know that this kind of thing can enter into the picture for FF.

taming · 03-29-2011, 09:09 AM

I just bought another book--this time successfully. Before I could do that, it asked me to reformat my phone number. It didn't like the xxx-xxx-xxxx format. It wanted the hyphens removed. The book was free (think cheap book, $1 off coupon) so I don't know if I will have a problem if my credit card is needed--just in case I added it in again.

Before fixing the phone number (I scrolled up and saw a message), I had cleared my cookies. I don't know if that was a factor.

m_bisson · 03-30-2011, 08:46 PM

I've never had a problem with any browser. Kobo is always eager to get my money lol...

Now the Airmiles website is a disaster for me unless I'm on an older version of Internet Explorer. That's a different story

03-28-2011, 08:45 AM	#1
mrmcmanus Member Posts: 14 Karma: 10 Join Date: Jan 2008 Device: Kindle (various), Nook color	Can't check out at Kobo store I am trying to buy a book at the Kobo store, using a promotional code. It accepts the code and gives me the discount price. Credit card, expiration date and address are entered. When I click Buy Now, it pops up a message "Please use the requested format." Does anyone know what the problem is?

03-29-2011, 05:34 AM	#7
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	I could not complete a purchase using FireFox 4 (the real deal, not a RC) either. I'm not knowledgeable about security issues, but when I purchased the book using IE, I got a warning about a security certificate and I know that this kind of thing can enter into the picture for FF. Last edited by taming; 03-29-2011 at 06:47 AM.

03-29-2011, 09:09 AM	#8
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	I just bought another book--this time successfully. Before I could do that, it asked me to reformat my phone number. It didn't like the xxx-xxx-xxxx format. It wanted the hyphens removed. The book was free (think cheap book, $1 off coupon) so I don't know if I will have a problem if my credit card is needed--just in case I added it in again. Before fixing the phone number (I scrolled up and saw a message), I had cleared my cookies. I don't know if that was a factor. Last edited by taming; 03-29-2011 at 09:28 AM.

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03-28-2011, 09:48 AM	#2
Mysterio Member Posts: 22 Karma: 1114 Join Date: Jun 2010 Device: Kobo	I have a similar problem. For me it ended up being a browser problem. I can only purchase books using Firefox. Chrome and IE don't work. Kobo C.S. was never able to help me with this problem.

03-28-2011, 05:13 PM	#3
robko Wizard Posts: 2,454 Karma: 5469320 Join Date: Jul 2010 Device: Kobo	Gotta love computers. I can't get Firefox 4 (beta 12) to purchase (it will do everything except the purchase button won't click -- no error message or anything, just doesn't do anything), but Internet Explorer 8.0 works.

03-28-2011, 06:16 PM	#4
moffattm Addict Posts: 333 Karma: 1440670 Join Date: Jul 2010 Location: Auckland, New Zealand Device: Kobo Original, Kobo Glo	I use Opera without any problems in the Kobo store.

03-29-2011, 12:02 AM	#6
kiwipippa Fanatic Posts: 578 Karma: 613022 Join Date: Aug 2010 Location: New Zealand Device: kobo glo, kobo touch (dead), kindle touch, android phone	No consistency here, I use Chrome with no problems!

03-30-2011, 08:46 PM	#9
m_bisson Groupie Posts: 170 Karma: 25803 Join Date: Dec 2010 Device: kobo touch :)	I've never had a problem with any browser. Kobo is always eager to get my money lol... Now the Airmiles website is a disaster for me unless I'm on an older version of Internet Explorer. That's a different story

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