ebookman user can't download OS from Franklin

sufast · 09-10-2010, 09:53 AM

I found this forum while searching for help for a problem I'm having with downloading the operating system for my eBookMan device. Franklin removed the link so I can't download the OS to my device anymore. Franklin is no help at all. I'm waiting for ectaco to get back with me. If I can't use my device then I will be a short term member of this forum. If there are any ebookman users here who have this problem please reply.

happy_terd · 09-10-2010, 10:45 AM

Hello and welcome to MR!!!

No idea.

You may want to post the question here.

https://www.mobileread.com/forums/forumdisplay.php?f=216

GeoffC · 09-10-2010, 11:00 AM

Welcome to mobileread....

Yes we are seeing a small number of users such as yourself with this same problem. Whether they have solved it is unknown.

You may find solutions in threads on here ....https://www.mobileread.com/forums/forumdisplay.php?f=102

Sandra Edwards · 09-10-2010, 12:37 PM

Welcome to MR!

Sorry, I cannot help with your problem :-(

Sandy

MickeyC · 09-10-2010, 04:42 PM

Hi sufast and welcome to MobileRead

ImogenRose · 09-10-2010, 08:18 PM

Hello and welcome to MR!

Imogen

Valmore Daniels · 09-11-2010, 09:21 AM

welcome

I hope you get it worked out.

emmyr · 11-01-2010, 05:04 AM

Hi there,
I have had the same problem for a while now (since I bought a new ebookman). I have recently tried again and was able to work out a way to do it.
Firstly make sure you have you ebookman desktop manager installed on your computer and connect you ebookman to it.
Next, click on the WEB and go to Download O/S applications. You will then get a box that says "connecting to franklin.com to retrieve the latest O/S and applications. Click OK and a window wil say connecting to Franklin.
Next you will get a window that says unabale to connect to Franklin.com, again click OK and another window will appear saying "The O/S could not be downloaded directly but will atempt to continue the download using your browser etc" Again click OK.
Next you should be taken to a franklin webpage with a download link specific to your ebookman. The info says it is best to click download and open the file directly from the webpage but I found it best to save the download to an empty floder on my computer. Just make note of where you save it to.
Once the file is downloaded you need to locate it on your computer and right click on the zipped folder (do not extract files beforehand) once you have right clicked a pop up will com up and you select OPEN WITH and then select EBOOKMAN DESKTOP MANAGER. Once you do this a window will come up saying UNPACKING FILES and you click OK. Another window will then come up asking if you want to SYNCHRONISE YOU CONTENT TO YOUR EBOOKMAN. Again click OK and the operating system should transfer across.

I hope this helps and have my fingers crossed that it works for you.
GOOD LUCK

GeoffC · 11-01-2010, 05:17 AM

emmyr

Welcome to mobileread ....

09-10-2010, 09:53 AM	#1
sufast Junior Member Posts: 1 Karma: 10 Join Date: Sep 2010 Location: Florida Device: eBookMan	ebookman user can't download OS from Franklin I found this forum while searching for help for a problem I'm having with downloading the operating system for my eBookMan device. Franklin removed the link so I can't download the OS to my device anymore. Franklin is no help at all. I'm waiting for ectaco to get back with me. If I can't use my device then I will be a short term member of this forum. If there are any ebookman users here who have this problem please reply. Last edited by sufast; 09-20-2010 at 09:37 AM.

11-01-2010, 05:04 AM	#8
emmyr Junior Member Posts: 1 Karma: 10 Join Date: Nov 2010 Device: franklin ebookman	Download Ebookman OS Hi there, I have had the same problem for a while now (since I bought a new ebookman). I have recently tried again and was able to work out a way to do it. Firstly make sure you have you ebookman desktop manager installed on your computer and connect you ebookman to it. Next, click on the WEB and go to Download O/S applications. You will then get a box that says "connecting to franklin.com to retrieve the latest O/S and applications. Click OK and a window wil say connecting to Franklin. Next you will get a window that says unabale to connect to Franklin.com, again click OK and another window will appear saying "The O/S could not be downloaded directly but will atempt to continue the download using your browser etc" Again click OK. Next you should be taken to a franklin webpage with a download link specific to your ebookman. The info says it is best to click download and open the file directly from the webpage but I found it best to save the download to an empty floder on my computer. Just make note of where you save it to. Once the file is downloaded you need to locate it on your computer and right click on the zipped folder (do not extract files beforehand) once you have right clicked a pop up will com up and you select OPEN WITH and then select EBOOKMAN DESKTOP MANAGER. Once you do this a window will come up saying UNPACKING FILES and you click OK. Another window will then come up asking if you want to SYNCHRONISE YOU CONTENT TO YOUR EBOOKMAN. Again click OK and the operating system should transfer across. I hope this helps and have my fingers crossed that it works for you. GOOD LUCK

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09-10-2010, 10:45 AM	#2
happy_terd Banned Posts: 13,045 Karma: 10105011 Join Date: Jan 2010 Location: Finally made it to Walmart. Device: PRS 420	Hello and welcome to MR!!! No idea. You may want to post the question here. https://www.mobileread.com/forums/forumdisplay.php?f=216

09-10-2010, 11:00 AM	#3
GeoffC Chocolate Grasshopper ... Posts: 27,599 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	Welcome to mobileread.... Yes we are seeing a small number of users such as yourself with this same problem. Whether they have solved it is unknown. You may find solutions in threads on here ....https://www.mobileread.com/forums/forumdisplay.php?f=102

09-10-2010, 12:37 PM	#4
Sandra Edwards Queen of Procrastination Posts: 1,884 Karma: 1802 Join Date: Jul 2010 Location: Nevada Device: K2, K3, Fire	Welcome to MR! Sorry, I cannot help with your problem :-( Sandy

09-10-2010, 04:42 PM	#5
MickeyC Grand Sorcerer Posts: 16,731 Karma: 12185114 Join Date: Nov 2007 Location: Florida Device: iPhone 6 plus, Sony T1, iPad 3	Hi sufast and welcome to MobileRead

09-10-2010, 08:18 PM	#6
ImogenRose PORTAL Posts: 7,204 Karma: 2884640 Join Date: Apr 2010 Device: Kindle 1, Kindle 3 (3G), iPhone	Hello and welcome to MR! Imogen

09-11-2010, 09:21 AM	#7
Valmore Daniels Grand Sorcerer Posts: 6,592 Karma: 2822668 Join Date: Jul 2010 Device: Kindle	welcome I hope you get it worked out.

11-01-2010, 05:17 AM	#9
GeoffC Chocolate Grasshopper ... Posts: 27,599 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	emmyr Welcome to mobileread ....

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