CONNECT E-book store DOWN?

mdt1007 · 03-11-2007, 01:58 AM

I recently reformatted my computer for a new clean install of Windows XP and then Sony believes my machine to be a different one, thus prompting me to re"activate" it. Only thing is, it hangs at activation for hours at a time. After several fed up phone calls to Sony customer support, no surprise, they reassure me that it's been happening to many people and to advise me to look at my computer to see if there is anything wrong in my end. I can't even re-download all the books I have purchased. Damit, can't their programmers do anything remotely correct?

KlondikeGeoff · 03-11-2007, 12:55 PM

Quote:

Originally Posted by mdt1007

Damit, can't their programmers do anything remotely correct?

Not that I've noticed so far!

I haven't connected to the eStore for a few days, so don't know if it's working. Does everything else on your computer work OK? Have you tried downloading anything from any other site just to check?

KlondikeGeoff · 03-11-2007, 01:10 PM

For what it's worth, just connected and went to the eStore and everything seems to be working OK for me. I'm running WinXP SP2 also.

mdt1007 · 03-11-2007, 07:19 PM

the ebook store works fine. I just can't activate either my computer or my reader. And can't re-download the books I have purchased. I guess Sony made sure one thing worked - the Shopping Cart.

RWood · 03-11-2007, 07:39 PM

Your old login based on your email address and password should work fine. You then add the reformatted PC as a new device and install the Reader. Since the Reader is already ctivated to that account you will have a total of three (3) devices out of seven (7) maximum devices connected. Then Sony support can deactivate the old PC profile. All of your purchased content should be there available for download again. This is how it is supposed to work. Your mileage may vary.

I have the CONECT software loaded on two (2) machines with one (1) Reader between both so I can update the Reader at home and work. I am thinking of adding a third (3rd) PC, my laptop, for altering content while I am traveling. I have never had a bit of a problem with the CONNECT software.

Having said this I now expect it to crash in 5 ... 4 ... 3 ... 2 ....

NatCh · 03-11-2007, 10:06 PM

Quote:

Originally Posted by RWood

... seven (7) maximum devices ....

It's six (6) maximum devices, RWood.

RWood · 03-11-2007, 10:48 PM

I always had the notion that it was a PC and 6 additional devices. Thanks for the correction.

mdt1007 · 03-11-2007, 11:01 PM

It says Adding PC to your CONNECT account.

This may take several moments - please be patient! The process is complete when the Status icon in the left hand navigation panel stops spinning.

only thing is:

I left it on overnight for about eight hours and in the morning it still was spinning, with the process bar at the same spot as before. I've even turned off my firewall and disabled all the but the basic processes for Sony's benefit. (Who knows what other rootkits they may be installing in my system!) My internet works fine, it just seems Sony put in a little too much effort in the glossy animation department than functionality. Have not been able to read my purchased books for a good few weeks.

<sigh> The technology is amazing. Due to corporate greed, I just don't believe human society has advanced to the point where we can fully appreciate and enjoy it, sans the bickerings over flaky digital rights.

Love the product, not the company philosophy!

NatCh · 03-11-2007, 11:59 PM

Hmm. You might want to try re-installing the ConnSoft, that may make a difference.

mdt1007 · 03-12-2007, 12:27 AM

been there...

NatCh · 03-12-2007, 11:34 AM

Nuts. Well That leaves me fresh out of suggestions.

yvanleterrible · 03-12-2007, 11:42 AM

How about buying your books elsewhere?

NatCh · 03-12-2007, 12:20 PM

But he wants access to the ones he's already bought.

mdt1007 · 03-14-2007, 03:27 AM

I have COMPLETELY lost faith in Sony. Next is humanity.

yvanleterrible · 03-14-2007, 07:57 AM

Not Sony... DRM... that's the culprit. We've known it for some time now.

You can't give up on humanity! You have us don't you ? How can you resist this smile ?

03-11-2007, 01:58 AM	#1
mdt1007 Member Posts: 14 Karma: 10 Join Date: Mar 2007	CONNECT E-book store DOWN? I recently reformatted my computer for a new clean install of Windows XP and then Sony believes my machine to be a different one, thus prompting me to re"activate" it. Only thing is, it hangs at activation for hours at a time. After several fed up phone calls to Sony customer support, no surprise, they reassure me that it's been happening to many people and to advise me to look at my computer to see if there is anything wrong in my end. I can't even re-download all the books I have purchased. Damit, can't their programmers do anything remotely correct?

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03-11-2007, 01:10 PM	#3
KlondikeGeoff Wombat Aficionado Posts: 481 Karma: 733 Join Date: Nov 2006 Location: Arizona Device: Fire, Kindle1, Sony PRS-500 Reader, Rocket 1100 eBook	For what it's worth, just connected and went to the eStore and everything seems to be working OK for me. I'm running WinXP SP2 also.

03-11-2007, 07:19 PM	#4
mdt1007 Member Posts: 14 Karma: 10 Join Date: Mar 2007	the ebook store works fine. I just can't activate either my computer or my reader. And can't re-download the books I have purchased. I guess Sony made sure one thing worked - the Shopping Cart.

03-11-2007, 07:39 PM	#5
RWood Technogeezer Posts: 7,233 Karma: 1601464 Join Date: Nov 2006 Location: Virginia, USA Device: Sony PRS-500	Your old login based on your email address and password should work fine. You then add the reformatted PC as a new device and install the Reader. Since the Reader is already ctivated to that account you will have a total of three (3) devices out of seven (7) maximum devices connected. Then Sony support can deactivate the old PC profile. All of your purchased content should be there available for download again. This is how it is supposed to work. Your mileage may vary. I have the CONECT software loaded on two (2) machines with one (1) Reader between both so I can update the Reader at home and work. I am thinking of adding a third (3rd) PC, my laptop, for altering content while I am traveling. I have never had a bit of a problem with the CONNECT software. Having said this I now expect it to crash in 5 ... 4 ... 3 ... 2 ....

03-11-2007, 10:48 PM	#7
RWood Technogeezer Posts: 7,233 Karma: 1601464 Join Date: Nov 2006 Location: Virginia, USA Device: Sony PRS-500	I always had the notion that it was a PC and 6 additional devices. Thanks for the correction.

03-11-2007, 11:01 PM	#8
mdt1007 Member Posts: 14 Karma: 10 Join Date: Mar 2007	It says Adding PC to your CONNECT account. This may take several moments - please be patient! The process is complete when the Status icon in the left hand navigation panel stops spinning. only thing is: I left it on overnight for about eight hours and in the morning it still was spinning, with the process bar at the same spot as before. I've even turned off my firewall and disabled all the but the basic processes for Sony's benefit. (Who knows what other rootkits they may be installing in my system!) My internet works fine, it just seems Sony put in a little too much effort in the glossy animation department than functionality. Have not been able to read my purchased books for a good few weeks. <sigh> The technology is amazing. Due to corporate greed, I just don't believe human society has advanced to the point where we can fully appreciate and enjoy it, sans the bickerings over flaky digital rights. Love the product, not the company philosophy!

03-11-2007, 11:59 PM	#9
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	Hmm. You might want to try re-installing the ConnSoft, that may make a difference.

03-12-2007, 12:27 AM	#10
mdt1007 Member Posts: 14 Karma: 10 Join Date: Mar 2007	been there...

03-12-2007, 11:34 AM	#11
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	Nuts. Well That leaves me fresh out of suggestions.

03-12-2007, 11:42 AM	#12
yvanleterrible Reborn Paper User Posts: 8,616 Karma: 15446734 Join Date: May 2006 Location: Que Nada Device: iPhone8, iPad Air	How about buying your books elsewhere?

03-12-2007, 12:20 PM	#13
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	But he wants access to the ones he's already bought.

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03-14-2007, 03:27 AM	#14
mdt1007 Member Posts: 14 Karma: 10 Join Date: Mar 2007	I have COMPLETELY lost faith in Sony. Next is humanity.

03-14-2007, 07:57 AM	#15
yvanleterrible Reborn Paper User Posts: 8,616 Karma: 15446734 Join Date: May 2006 Location: Que Nada Device: iPhone8, iPad Air	Not Sony... DRM... that's the culprit. We've known it for some time now. You can't give up on humanity! You have us don't you ? How can you resist this smile ?