Troubleshooting Kindle 3 HELP! I'm stumped

Battlestar · 03-27-2018, 09:48 PM

I can use your help.

Got a Kindle 3 that stopped working. Here are the particulars

**stuck on this screen, even with battery removed

**battery status unchanged whether plugged in or not, battery in or not

**bought and installed new battery, no change

**tried every sort of reset, hold button for 20 seconds, 45 seconds, hit home button, hit R key, etc. no change

**tried several different charger cords, no change

**tried charging overnight, etc. the orange light comes on, stay solid for awhile. After some point it goes out. Never any green light. Same result whether new battery is in or no battery at all.

Basically everything I've tried gives no change, no result.

Any ideas? Thank you all.

tomsem · 03-27-2018, 10:12 PM

My Kindle Keyboard behaves like this at times. I find it is picky about the charging cable, and seems to like a little more watts than the charger that came with it provides (or that a computer USB port might provide).

You might also try some DeOxit to clean off the USB port contacts (I should try this myself, but having found a magic USB charger+cable I have not felt the need). Even a little bit of lint or crud can cause issues.

The battery still holds a charge pretty normally on mine, but it has not had many charge cycles overall as it sits around most of the time.

HLS · 04-09-2018, 11:11 AM

I think part of the problem is amazon no longer supports those old devices. You should just upgrade to a newer model

Barbara1955 · 04-09-2018, 12:53 PM

Contact Customer Service then Ask to speak to a Tech.... Amazon may not make them any more BUT the Do sell a Lot of them as Refurbished.

rcentros · 04-09-2018, 06:20 PM

You might try this page ...

http://www.nickengerer.org/personal-...eyboard-d00901

There are a set of reset points inside the Kindle (not available from the outside). Apparently you can short these with a small screwdriver. I'm not sure if this will fix it, but it might be worth a try.

(Picture from the article attached.)

If nothing works, you can usually find a Kindle Keyboard (in decent shape) for about $20 (including shipping) at shopgoodwill.com.

03-27-2018, 09:48 PM	#1
Battlestar Junior Member Posts: 1 Karma: 10 Join Date: Mar 2018 Device: None	Kindle 3 HELP! I'm stumped I can use your help. Got a Kindle 3 that stopped working. Here are the particulars stuck on this screen, even with battery removed battery status unchanged whether plugged in or not, battery in or not bought and installed new battery, no change tried every sort of reset, hold button for 20 seconds, 45 seconds, hit home button, hit R key, etc. no change tried several different charger cords, no change tried charging overnight, etc. the orange light comes on, stay solid for awhile. After some point it goes out. Never any green light. Same result whether new battery is in or no battery at all. Basically everything I've tried gives no change, no result. Any ideas? Thank you all. Attached Thumbnails

04-09-2018, 06:20 PM	#5
rcentros eReader Wrangler Posts: 7,549 Karma: 48453105 Join Date: Mar 2013 Location: Boise, ID Device: PB HD3, GL3, Tolino Vision 4, Voyage, Clara HD	You might try this page ... http://www.nickengerer.org/personal-...eyboard-d00901 There are a set of reset points inside the Kindle (not available from the outside). Apparently you can short these with a small screwdriver. I'm not sure if this will fix it, but it might be worth a try. (Picture from the article attached.) If nothing works, you can usually find a Kindle Keyboard (in decent shape) for about $20 (including shipping) at shopgoodwill.com. Attached Thumbnails

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03-27-2018, 10:12 PM	#2
tomsem Grand Sorcerer Posts: 6,535 Karma: 26955571 Join Date: Apr 2009 Location: USA Device: iPhone 15PM, Kindle Scribe, iPad mini 6, PocketBook InkPad Color 3	My Kindle Keyboard behaves like this at times. I find it is picky about the charging cable, and seems to like a little more watts than the charger that came with it provides (or that a computer USB port might provide). You might also try some DeOxit to clean off the USB port contacts (I should try this myself, but having found a magic USB charger+cable I have not felt the need). Even a little bit of lint or crud can cause issues. The battery still holds a charge pretty normally on mine, but it has not had many charge cycles overall as it sits around most of the time.

04-09-2018, 11:11 AM	#3
HLS Wizard Posts: 2,054 Karma: 15107670 Join Date: May 2017 Device: Sage, Scribe, Boox Note 2 Plus, iPad Pros and Samsungs S6,S7,S8	I think part of the problem is amazon no longer supports those old devices. You should just upgrade to a newer model

04-09-2018, 12:53 PM	#4
Barbara1955 Non-Techy Posts: 4,454 Karma: 15499273 Join Date: Feb 2011 Location: WV---USA Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders	Contact Customer Service then Ask to speak to a Tech.... Amazon may not make them any more BUT the Do sell a Lot of them as Refurbished.

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