Amazon Replacing Kindle Books With Corrected Versions

poohbear_nc · 05-20-2010, 10:31 AM

Over the past several weeks, I have received emails from Amazon CS offering updated corrected versions of Kindle books that contained errors [So far Ender's Game and Tai-Pan]. The emails warn that replacing the books will erase highlights and bookmarks from the current copy, giving you a chance to back them up before requesting the updated version be sent to your Kindle. Once you reply to the email, a new version is sent to the Kindle with the faulty copy.

I don't know if this is in response to customer complaints or is driven by the publishers [Tor and Dell for the above titles] - but this is a real step in supporting ebook quality - even after the sale!

mgmueller · 05-20-2010, 11:49 AM

Quote:

Originally Posted by poohbear_nc

Over the past several weeks, I have received emails from Amazon CS offering updated corrected versions of Kindle books that contained errors [So far Ender's Game and Tai-Pan]. The emails warn that replacing the books will erase highlights and bookmarks from the current copy, giving you a chance to back them up before requesting the updated version be sent to your Kindle. Once you reply to the email, a new version is sent to the Kindle with the faulty copy.

I don't know if this is in response to customer complaints or is driven by the publishers [Tor and Dell for the above titles] - but this is a real step in supporting ebook quality - even after the sale!

I've got 2 such emails today, none before. Tai-Pan was one of them.

AnemicOak · 05-20-2010, 11:55 AM

This is their way of getting updates out without breaking their promise after the 1984 deal. There was some coverage on TeleRead about it a while back IIRC.

JMikeD · 05-20-2010, 02:58 PM

It's nice to see them taking some action on this problem. Previously, I've had to call or email them and get the bad copy deleted and get a refund, then re-purchase the corrected book. I had to find out about the corrected version on my own. I complained about this several times.

koland · 05-21-2010, 05:34 PM

If anyone updates Dragonflight, could they post here to let us know if the "fixed" book still contains the second in the series? It was original a two-title book, but now appears to only include the first in the series (although it's double the file size of the second ASIN of the same title).

05-20-2010, 10:31 AM	#1
poohbear_nc Bah! Humbug! Posts: 62,807 Karma: 135239851 Join Date: Feb 2009 Location: Durham, NC Device: Every Kindle Ever Made & To Be Made!	Amazon Replacing Kindle Books With Corrected Versions Over the past several weeks, I have received emails from Amazon CS offering updated corrected versions of Kindle books that contained errors [So far Ender's Game and Tai-Pan]. The emails warn that replacing the books will erase highlights and bookmarks from the current copy, giving you a chance to back them up before requesting the updated version be sent to your Kindle. Once you reply to the email, a new version is sent to the Kindle with the faulty copy. I don't know if this is in response to customer complaints or is driven by the publishers [Tor and Dell for the above titles] - but this is a real step in supporting ebook quality - even after the sale!

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05-20-2010, 11:55 AM	#3
AnemicOak Bookaholic Posts: 14,391 Karma: 54969924 Join Date: Oct 2007 Location: Minnesota Device: iPad Mini 4, AuraHD, iPhone XR +	This is their way of getting updates out without breaking their promise after the 1984 deal. There was some coverage on TeleRead about it a while back IIRC.

05-20-2010, 02:58 PM	#4
JMikeD Evangelist Posts: 475 Karma: 15000 Join Date: Jul 2008 Device: Various and sundry	It's nice to see them taking some action on this problem. Previously, I've had to call or email them and get the bad copy deleted and get a refund, then re-purchase the corrected book. I had to find out about the corrected version on my own. I complained about this several times.

05-21-2010, 05:34 PM	#5
koland Grand Sorcerer Posts: 8,560 Karma: 8033155 Join Date: Aug 2008 Location: TN, USA Device: kindle(all), nook, nookcolor, Sony, Kobo, epic, iphone, iPad, pc	If anyone updates Dragonflight, could they post here to let us know if the "fixed" book still contains the second in the series? It was original a two-title book, but now appears to only include the first in the series (although it's double the file size of the second ASIN of the same title).

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