Onyx Note+ tap noise

einkuser · 02-06-2020, 11:52 PM

Hello!

I just received an Onyx Boox Note+. I noticed straight away that after touching the screen to perform any function (e.g., turn a page, go home, select an application etc.), I hear a tapping sound (it is slight, but you can hear it). When I put my ear close to the device, I noticed the tapping noise generates a low static sound (like the buzz of an electric current). I thought this might be some form of audio feedback, so I muted the volume, but it made no difference.

Does anyone else have this problem? Is this a hardware issue, or can it be remedied?

Thanks

ottischwenk · 02-07-2020, 03:27 AM

Quote:

Originally Posted by einkuser

I just received an Onyx Boox Note+. I noticed straight away that after touching the screen to perform any function (e.g., turn a page, go home, select an application etc.), I hear a tapping sound (it is slight, but you can hear it). When I put my ear close to the device, I noticed the tapping noise generates a low static sound (like the buzz of an electric current). I thought this might be some form of audio feedback, so I muted the volume, but it made no difference.

In the Android settings it can be disabled in the Language area - a launcher must be installed for this.

einkuser · 02-07-2020, 05:11 AM

Thanks for the feedback. I installed Novara launcher and was able to access the settings. However, in the language area, I couldn't find an option to stop the tapping noise. I tried under the sound and notifications and also wasn't successful (I turned everything off).

Would it be possible to guide me on what I have to do? Thanks.

ottischwenk · 02-07-2020, 07:21 AM

Android Keyboard, Preferences.

einkuser · 02-07-2020, 03:18 PM

Thanks!

I think you mean disabling the tap noise feedback when typing using the virtual keyboard. The click/tapping noise isn't restricted to the keyboard and is generated when interacting with the e-reader, e.g. turning it on/off and interacting with the device via touch. I think it is likely a hardware issue.

einkuser · 02-08-2020, 11:51 AM

It seems the clicking noise issue is a hardware issue. Please see here:

http://bbs.onyx-international.com/t/...rd-noises/1057

02-06-2020, 11:52 PM	#1
einkuser Enthusiast Posts: 33 Karma: 10 Join Date: Mar 2014 Device: Kindle 8th generation, Onyx Boox Nova	Onyx Note+ tap noise Hello! I just received an Onyx Boox Note+. I noticed straight away that after touching the screen to perform any function (e.g., turn a page, go home, select an application etc.), I hear a tapping sound (it is slight, but you can hear it). When I put my ear close to the device, I noticed the tapping noise generates a low static sound (like the buzz of an electric current). I thought this might be some form of audio feedback, so I muted the volume, but it made no difference. Does anyone else have this problem? Is this a hardware issue, or can it be remedied? Thanks Last edited by einkuser; 02-07-2020 at 01:39 AM.

02-07-2020, 03:18 PM	#5
einkuser Enthusiast Posts: 33 Karma: 10 Join Date: Mar 2014 Device: Kindle 8th generation, Onyx Boox Nova	Thanks! I think you mean disabling the tap noise feedback when typing using the virtual keyboard. The click/tapping noise isn't restricted to the keyboard and is generated when interacting with the e-reader, e.g. turning it on/off and interacting with the device via touch. I think it is likely a hardware issue. Last edited by einkuser; 02-07-2020 at 06:07 PM.

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02-07-2020, 05:11 AM	#3
einkuser Enthusiast Posts: 33 Karma: 10 Join Date: Mar 2014 Device: Kindle 8th generation, Onyx Boox Nova	Thanks for the feedback. I installed Novara launcher and was able to access the settings. However, in the language area, I couldn't find an option to stop the tapping noise. I tried under the sound and notifications and also wasn't successful (I turned everything off). Would it be possible to guide me on what I have to do? Thanks.

02-07-2020, 07:21 AM	#4
ottischwenk Wizard Posts: 2,910 Karma: 3933245 Join Date: Sep 2012 Location: Salzburg AT Device: Bigme 3/3, Boox 4/14, Like-/Meebook 2/8, Tolino 1/10, Ki/Ko 0/8	Android Keyboard, Preferences.

02-08-2020, 11:51 AM	#6
einkuser Enthusiast Posts: 33 Karma: 10 Join Date: Mar 2014 Device: Kindle 8th generation, Onyx Boox Nova	It seems the clicking noise issue is a hardware issue. Please see here: http://bbs.onyx-international.com/t/...rd-noises/1057

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