Amazon - Earths most customer centric company - in action!

Graham44 · 02-28-2025, 05:46 PM

We all know Amazon like to think they are the worlds most customer centric company (we may think differently now), I saw it in action today -

I have CCTV at home and the side camera covers not only our property but with our neighbours consent it also covers their front door. Well they had an Amazon delivery today and I just so happened to be checking our CCTV (looking for the cat) when Amazon delivered two parcels for them, one in a paper bag, one in a box, the delivery driver chucks the paper bag down first, kicks it to the side, chucks the box on top, then kicks both of them to the side a bit more, rings the doorbell and walks off. Now I don't know what was delivered but I did see our neighbour shaking the box.

Well done Amazon, well done, that's some first class customer service!

I don't actually blame the driver as much as Amazon because I've heard (like most of us) how bad Amazon is to work for and what sort of pressure their employees are under.

The question is how long can a company carry on like this before it implodes? Or is it just too big for that now?

What do you all think?

DiapDealer · 02-28-2025, 06:22 PM

In my neck of the woods, UPS and FedEx treat packages much worse than Amazon. Amazon reads my signs and places packages inside on the porch. UPS and FedEx walk up from the road and lob packages over the railing of my deck from about 5 feet away. Or toss it in a snow drift by the mailbox down the road.

I blame the drivers exclusively. No matter who they work for, there's no excuse for shoddy performance. Do your job right for you.

Hemmi · 02-28-2025, 09:26 PM

Agreed, it's the driver that matters, not the company they work for.

DNSB · 02-28-2025, 11:28 PM

If the company treats the drivers like crap, that will flow downhill to the customers. There are some drivers who should never have been hired but I've seen too many people hired and ruined by lousy management.

One company that one friend of mine worked for was a fine example. In 2023, the company did well enough that it gave each of the executives about 25% of their annual salary as year end bonuses. The staff? Well, they got a free banana per staff member per day in the staff cafeteria for the Monday-Friday before the 4 day Christmas break. For some strange reason in 2024, they lost about 45% of their staff by the end of summer.

DiapDealer · 03-01-2025, 06:56 AM

I don't disagree that some employees are treated badly by their employers. But that doesn't give them justification for kicking that particular can down the road. Work ethic is work ethic. If you (rhetorical) have a bad one, that's on you. 100 percent. Millions of employees with terrible employers manage to perform their jobs admirably every day.

Deskisamess · 03-01-2025, 10:37 AM

I ordered something for my 94 year old mother, so be delivered to her apartment, which is in a secure building. The small package was left on the ground, on the outside of building door that leads to the common hallway.

That door is very heavy, and locks automatically when closed, so you need a key if you're outside. I was able to call a neighbor of hers, who got the package and knocked on her door to get it to her. She would not have been able to get the package herself without danger of falling as the step at that door is rather deep. It's a good thing I don't order for her often. Amazon drivers must not have access to the inside of the secure buildings. Mail and UPS are able to get inside.

JSWolf · 03-01-2025, 10:42 AM

Quote:

Originally Posted by Deskisamess

I ordered something for my 94 year old mother, so be delivered to her apartment, which is in a secure building. The small package was left on the ground, on the outside of building door that leads to the common hallway.

That door is very heavy, and locks automatically when closed, so you need a key if you're outside. I was able to call a neighbor of hers, who got the package and knocked on her door to get it to her. She would not have been able to get the package herself without danger of falling as the step at that door is rather deep. It's a good thing I don't order for her often. Amazon drivers must not have access to the inside of the secure buildings. Mail and UPS are able to get inside.

UPS screwed up a delivery for my wife and I once. They used home drivers to deliver on the way home from work. We were in waiting for the package. You could get into the entryway and push the button to ring the doorbell. But the driver did not ring the doorbell. The package was left in the entryway and was stolen. We call up where we ordered the item and the person said no more UPS and sent it again via FedEX.

badgoodDeb · 03-01-2025, 05:41 PM

Quote:

Originally Posted by Deskisamess

I ordered something for my 94 year old mother, so be delivered to her apartment, which is in a secure building. The small package was left on the ground, on the outside of building door that leads to the common hallway.

That door is very heavy, and locks automatically when closed, so you need a key if you're outside. I was able to call a neighbor of hers, who got the package and knocked on her door to get it to her. She would not have been able to get the package herself without danger of falling as the step at that door is rather deep. It's a good thing I don't order for her often. Amazon drivers must not have access to the inside of the secure buildings. Mail and UPS are able to get inside.

On the other hand, my 93 year old mother lives in a locked apartment building, too. I've seen Amazon drivers nod in an existing-agreement to the food workers, and one will meet him at the interior locked door and let him in. Later, he also gets access to the other side, separately locked. People usually have their Amazon packages delivered to their own doorway. I was astounded!

There is a mailroom here too, where USPS leaves mail and packages. Those boxes have to be picked up 9-4 from a desk person. That's more awkward, if you keep weird hours. The amazon delivery is really good.

Deskisamess · 03-01-2025, 07:58 PM

Quote:

Originally Posted by badgoodDeb

On the other hand, my 93 year old mother lives in a locked apartment building, too. I've seen Amazon drivers nod in an existing-agreement to the food workers, and one will meet him at the interior locked door and let him in. Later, he also gets access to the other side, separately locked. People usually have their Amazon packages delivered to their own doorway. I was astounded!

There is a mailroom here too, where USPS leaves mail and packages. Those boxes have to be picked up 9-4 from a desk person. That's more awkward, if you keep weird hours. The amazon delivery is really good.

This is an actual apartment building, not a facility. There are 8 apartments, 2 of them have a direct entry garage, one of which is my mom's. The other 6 have their own garage door in a 3 bay garage with entry to the inside common hallway.

davtay · 03-03-2025, 10:51 AM

I will weigh in. Everyone has different experiences. I live in Kentucky. I have used Amazon Prime for at least 15 years. (or a long time...) Most of the Amazon deliveries used to be from UPS. Then UPS handing off to USPS. Then mostly, USPS. Now, there is a local Amazon Distribution center near us, so we get Amazon drivers.

Amazon deliveries have almost always been on time, and if not, it was delays from USPS.

All deliveries have been made to my front porch (which sets well off the road), unless by USPS and it can fit in mail box.

In my area, UPS is the most dependable, then FEDEX, then USPS. Amazon delivery is still new here.

Thankfully, ALL carriers have taken care to place on porch, out of weather, and no mis-handling of packages.

Just wanted to give a different take. Wish everyone got better service.

02-28-2025, 05:46 PM	#1
Graham44 Addict Posts: 261 Karma: 5500000 Join Date: Sep 2024 Device: Kobo Clara BW	Amazon - Earths most customer centric company - in action! We all know Amazon like to think they are the worlds most customer centric company (we may think differently now), I saw it in action today - I have CCTV at home and the side camera covers not only our property but with our neighbours consent it also covers their front door. Well they had an Amazon delivery today and I just so happened to be checking our CCTV (looking for the cat) when Amazon delivered two parcels for them, one in a paper bag, one in a box, the delivery driver chucks the paper bag down first, kicks it to the side, chucks the box on top, then kicks both of them to the side a bit more, rings the doorbell and walks off. Now I don't know what was delivered but I did see our neighbour shaking the box. Well done Amazon, well done, that's some first class customer service! I don't actually blame the driver as much as Amazon because I've heard (like most of us) how bad Amazon is to work for and what sort of pressure their employees are under. The question is how long can a company carry on like this before it implodes? Or is it just too big for that now? What do you all think?

02-28-2025, 06:22 PM	#2
DiapDealer Grand Sorcerer Posts: 28,526 Karma: 204127028 Join Date: Jan 2010 Device: Nexus 7, Kindle Fire HD	In my neck of the woods, UPS and FedEx treat packages much worse than Amazon. Amazon reads my signs and places packages inside on the porch. UPS and FedEx walk up from the road and lob packages over the railing of my deck from about 5 feet away. Or toss it in a snow drift by the mailbox down the road. I blame the drivers exclusively. No matter who they work for, there's no excuse for shoddy performance. Do your job right for you. Last edited by DiapDealer; 02-28-2025 at 06:26 PM.

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02-28-2025, 09:26 PM	#3
Hemmi Grand Sorcerer Posts: 10,505 Karma: 15987608 Join Date: Apr 2015 Device: Sonys, Nooks, Kobo Libra, Forma, Mini, Paperwhite	Agreed, it's the driver that matters, not the company they work for.

02-28-2025, 11:28 PM	#4
DNSB Bibliophagist Posts: 45,772 Karma: 168959602 Join Date: Jul 2010 Location: Vancouver Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos	If the company treats the drivers like crap, that will flow downhill to the customers. There are some drivers who should never have been hired but I've seen too many people hired and ruined by lousy management. One company that one friend of mine worked for was a fine example. In 2023, the company did well enough that it gave each of the executives about 25% of their annual salary as year end bonuses. The staff? Well, they got a free banana per staff member per day in the staff cafeteria for the Monday-Friday before the 4 day Christmas break. For some strange reason in 2024, they lost about 45% of their staff by the end of summer.

03-01-2025, 06:56 AM	#5
DiapDealer Grand Sorcerer Posts: 28,526 Karma: 204127028 Join Date: Jan 2010 Device: Nexus 7, Kindle Fire HD	I don't disagree that some employees are treated badly by their employers. But that doesn't give them justification for kicking that particular can down the road. Work ethic is work ethic. If you (rhetorical) have a bad one, that's on you. 100 percent. Millions of employees with terrible employers manage to perform their jobs admirably every day.

03-01-2025, 10:37 AM	#6
Deskisamess Wizard Posts: 2,751 Karma: 45300001 Join Date: Sep 2012 Location: Ohio Device: iPhone 13 Pro, iPad mini, iPad Pro 12.9",Paperwhite 6.8", Scribe 2022	I ordered something for my 94 year old mother, so be delivered to her apartment, which is in a secure building. The small package was left on the ground, on the outside of building door that leads to the common hallway. That door is very heavy, and locks automatically when closed, so you need a key if you're outside. I was able to call a neighbor of hers, who got the package and knocked on her door to get it to her. She would not have been able to get the package herself without danger of falling as the step at that door is rather deep. It's a good thing I don't order for her often. Amazon drivers must not have access to the inside of the secure buildings. Mail and UPS are able to get inside.

03-03-2025, 10:51 AM	#10
davtay The Continental Posts: 62 Karma: 2222222 Join Date: Dec 2010 Location: Paducah, KY U.S.A. Device: Kindle Oasis 3	I will weigh in. Everyone has different experiences. I live in Kentucky. I have used Amazon Prime for at least 15 years. (or a long time...) Most of the Amazon deliveries used to be from UPS. Then UPS handing off to USPS. Then mostly, USPS. Now, there is a local Amazon Distribution center near us, so we get Amazon drivers. Amazon deliveries have almost always been on time, and if not, it was delays from USPS. All deliveries have been made to my front porch (which sets well off the road), unless by USPS and it can fit in mail box. In my area, UPS is the most dependable, then FEDEX, then USPS. Amazon delivery is still new here. Thankfully, ALL carriers have taken care to place on porch, out of weather, and no mis-handling of packages. Just wanted to give a different take. Wish everyone got better service.

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