302 arrived defective....grr

guyanonymous · 07-12-2010, 04:39 PM

After impatiently waiting, my 302 finally arrived.

Alas, the top left button was defective (and yep, I checked key mapping)...

Soon on its way back to the retailer...and another one is supposedly already on its way. Fingers are crossed.

I did play with it for a bit while trying to get the key working, and then while on hold, and do like the device, the screen, etc. The case it came with is the one that depends on a sticker to hold the unit in place, which doesn't leave me trusting that it would work. Maybe my replacement will have the other case I've seen pictures of (the new one I think it is).

Ah well, thanks for letting me vent. Now back to waiting, checking UPS, etc...

neilmarr · 07-13-2010, 04:26 AM

Rotten break, Guy. Better luck next time. Best wishes. Neil

guyanonymous · 07-13-2010, 09:49 AM

Hey, it happens. They've already shipped the new one, and I just have to drop this one off at the courier...

Tygor1990 · 07-13-2010, 07:51 PM

amm how much did it cost for replacing? or did it cost nothing?

guyanonymous · 07-14-2010, 12:12 AM

In theory (if everything goes as they say it should)...

I'll be reimbursed for return shipping (though I received a surprise email 4 hours after shipping it, at their instruction with a shipping label), was given the RMA etc...

Instead of waiting for it to ship there, be checked, and another one to be sent out (Tiger Direct in Canada ships from the US)...I paid for another up front (they paid shipping again)....

So I should end up with a new one by early next week, and be reimbursed for the one I'm returning (including the return shipping)....so it won't cost me anything but time. Just time.

Apart from the stress I feel about the $ being in limbo until they get the returned device, I'm really only concerned about my ebookwise screen lasting out the week.

Over the past two weeks, the right half of the screen has been flashing black. At first it was only for an instant, but now it flashes and stays black for anywhere from a second to 15 seconds....it seems that changing the angle of the device causes the black rectangle to flow away (like a liquid), most of the time. The longer I use the device, the less pronounced the problem becomes (temperature related?). I did open things up to check connections etc, but everything was plugged in, no glaring craters of subatomic doom, etc. Ah well.

Having played with the defective unit for a bit, I'm feeling confident that (provided the replacement arrives working perfectly) I made the right choice device-wise for what's currently available. I'm excited to start using the various recipes in calibre, and to not have to convert every-single-@#$%@#$-file for my reader (which otherwise I loved!).

guyanonymous · 07-15-2010, 12:07 AM

And final confirmation today that all is well with getting fully reimbursed etc. Tiger Direct.ca did a good job of helping sort out the problem in a reasonable way, despite my repeated calls

Now it should be leaving Windsor, Ontario tonight...let's hope that driver has a (safe) lead foot and breaks some land-speed records getting it across the country to Victoria, BC. I'm going to have to break down tomorrow, and buy a paperback or two, as I suspect my ebookwise won't make it until Monday or Tuesday at its increase rate of screen death.

Thanks all for talking me of that ledge

guyanonymous · 07-21-2010, 09:13 AM

Today's the day...it should finally arrive...knock on wood.

guyanonymous · 07-21-2010, 06:29 PM

My saga has ended...it's working, running 15.2, and return 'approved' and 'accepted'....

I think I'm going to like this device. And my downstairs neighbor's 12 year old is ecstatic that she can have my old ebookwise (knowing that it might die on her tomorrow)...

all in all, a good afternoon.

mcrmama · 07-22-2010, 01:06 AM

Quote:

Originally Posted by guyanonymous

My saga has ended...it's working, running 15.2, and return 'approved' and 'accepted'....

I think I'm going to like this device. And my downstairs neighbor's 12 year old is ecstatic that she can have my old ebookwise (knowing that it might die on her tomorrow)...

all in all, a good afternoon.

Glad you got it! Now, too bad they couldn't have stopped over in the Okanagan to bring me a PB360, lol. Neat seeing someone from BC. I lived on the Island for five years before moving back home.

mtravellerh · 07-22-2010, 01:11 AM

Quote:

Originally Posted by mcrmama

Glad you got it! Now, too bad they couldn't have stopped over in the Okanagan to bring me a PB360, lol. Neat seeing someone from BC. I lived on the Island for five years before moving back home.

I used to live in Victoria for a few years. Lovely city, beautiful place, great people.

guyanonymous · 07-22-2010, 11:39 AM

I do like the place. I spent 4 years in Vancouver before returning, and am glad I did. Victoria's the right size, has what I need 99% of the time commercially, and is filled with nice people. And there are so many quick places to go to get away camping, exploring, etc.

mcrmama · 07-22-2010, 11:27 PM

Victoria is pretty. I lived in Nanaimo and enjoyed going to Victoria every once in a while. My mom went to university there as well as quite a mature student.

07-12-2010, 04:39 PM	#1
guyanonymous Guru Posts: 692 Karma: 27532 Join Date: Dec 2007 Device: Ebookwise 1150 / 1200	302 arrived defective....grr After impatiently waiting, my 302 finally arrived. Alas, the top left button was defective (and yep, I checked key mapping)... Soon on its way back to the retailer...and another one is supposedly already on its way. Fingers are crossed. I did play with it for a bit while trying to get the key working, and then while on hold, and do like the device, the screen, etc. The case it came with is the one that depends on a sticker to hold the unit in place, which doesn't leave me trusting that it would work. Maybe my replacement will have the other case I've seen pictures of (the new one I think it is). Ah well, thanks for letting me vent. Now back to waiting, checking UPS, etc...

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Is this defective? (SOLVED)	PoisonWolf	Amazon Kindle	6	10-02-2010 02:03 AM
Defective library	bobnelsonfr	Calibre	4	09-26-2009 01:08 PM
Defective 505	SteveK	Sony Reader	4	12-31-2008 07:18 PM
Another defective unit	smp_iliad	iRex	13	11-21-2008 07:15 AM
Defective product	Kakyou	iRex	14	10-23-2008 03:50 PM

07-13-2010, 04:26 AM	#2
neilmarr neilmarr Posts: 7,215 Karma: 6000059 Join Date: Apr 2009 Location: Monaco-Menton, France Device: sony	Rotten break, Guy. Better luck next time. Best wishes. Neil

07-13-2010, 09:49 AM	#3
guyanonymous Guru Posts: 692 Karma: 27532 Join Date: Dec 2007 Device: Ebookwise 1150 / 1200	Hey, it happens. They've already shipped the new one, and I just have to drop this one off at the courier...

07-13-2010, 07:51 PM	#4
Tygor1990 Junior Member Posts: 2 Karma: 10 Join Date: Jul 2010 Device: none	amm how much did it cost for replacing? or did it cost nothing?

07-14-2010, 12:12 AM	#5
guyanonymous Guru Posts: 692 Karma: 27532 Join Date: Dec 2007 Device: Ebookwise 1150 / 1200	In theory (if everything goes as they say it should)... I'll be reimbursed for return shipping (though I received a surprise email 4 hours after shipping it, at their instruction with a shipping label), was given the RMA etc... Instead of waiting for it to ship there, be checked, and another one to be sent out (Tiger Direct in Canada ships from the US)...I paid for another up front (they paid shipping again).... So I should end up with a new one by early next week, and be reimbursed for the one I'm returning (including the return shipping)....so it won't cost me anything but time. Just time. Apart from the stress I feel about the $ being in limbo until they get the returned device, I'm really only concerned about my ebookwise screen lasting out the week. Over the past two weeks, the right half of the screen has been flashing black. At first it was only for an instant, but now it flashes and stays black for anywhere from a second to 15 seconds....it seems that changing the angle of the device causes the black rectangle to flow away (like a liquid), most of the time. The longer I use the device, the less pronounced the problem becomes (temperature related?). I did open things up to check connections etc, but everything was plugged in, no glaring craters of subatomic doom, etc. Ah well. Having played with the defective unit for a bit, I'm feeling confident that (provided the replacement arrives working perfectly) I made the right choice device-wise for what's currently available. I'm excited to start using the various recipes in calibre, and to not have to convert every-single-@#$%@#$-file for my reader (which otherwise I loved!).

07-15-2010, 12:07 AM	#6
guyanonymous Guru Posts: 692 Karma: 27532 Join Date: Dec 2007 Device: Ebookwise 1150 / 1200	And final confirmation today that all is well with getting fully reimbursed etc. Tiger Direct.ca did a good job of helping sort out the problem in a reasonable way, despite my repeated calls Now it should be leaving Windsor, Ontario tonight...let's hope that driver has a (safe) lead foot and breaks some land-speed records getting it across the country to Victoria, BC. I'm going to have to break down tomorrow, and buy a paperback or two, as I suspect my ebookwise won't make it until Monday or Tuesday at its increase rate of screen death. Thanks all for talking me of that ledge

07-21-2010, 09:13 AM	#7
guyanonymous Guru Posts: 692 Karma: 27532 Join Date: Dec 2007 Device: Ebookwise 1150 / 1200	Today's the day...it should finally arrive...knock on wood.

07-21-2010, 06:29 PM	#8
guyanonymous Guru Posts: 692 Karma: 27532 Join Date: Dec 2007 Device: Ebookwise 1150 / 1200	My saga has ended...it's working, running 15.2, and return 'approved' and 'accepted'.... I think I'm going to like this device. And my downstairs neighbor's 12 year old is ecstatic that she can have my old ebookwise (knowing that it might die on her tomorrow)... all in all, a good afternoon.

07-22-2010, 11:39 AM	#11
guyanonymous Guru Posts: 692 Karma: 27532 Join Date: Dec 2007 Device: Ebookwise 1150 / 1200	I do like the place. I spent 4 years in Vancouver before returning, and am glad I did. Victoria's the right size, has what I need 99% of the time commercially, and is filled with nice people. And there are so many quick places to go to get away camping, exploring, etc.

07-22-2010, 11:27 PM	#12
mcrmama Addict Posts: 239 Karma: 16806 Join Date: Jul 2010 Device: Kobo Aura One	Victoria is pretty. I lived in Nanaimo and enjoyed going to Victoria every once in a while. My mom went to university there as well as quite a mature student.

Advert

Advert