USB Device Failed Message

dixieknits · 06-22-2010, 01:13 PM

My Jetbook will not communicate with the computer. It says device not recognized, USB device failed, it will read the books on it's drive and on my SD card and will charge. What can I do. Ectaco is of no help. They told me to reset which I had done 5 times and will not respond to honor their warranty. I'm prettty steamed as I paid almost twice what they are now selling for. Any idea on how to restore something that must have corrupted?

tselling · 06-22-2010, 03:46 PM

I think it is defective. I had one that did that and returned for an exchange with NewEgg where I purchased it.

GhostHawk · 06-22-2010, 10:03 PM

Tough choice, as long as you can transfer via SD card I prefer that anyway by far, as its much faster. But do you really want to hang on to a unit that may be on the iffy side?

dixieknits · 06-23-2010, 08:42 AM

Absolutley not, I do not want a defective ereader. Newegg will not exchnage it as it is 6 months old and can only supply an email address for Ectaco. They will not send a mailing address or phone number, yet my paper work says I have a one year warranty. I'm thinking of try to install the new operating system, but might end up with nothing. At least now I can use it and Newegg will sell me another at the 99.00 price as I've been pretty much blown off by the manufacterer. I've looked at the Nook, seems too limited in what it will read and bought a Sony 600 that would not charge, actually 3 of them, so have decided to stick with this one which does evrything I want in a logical manner and I dont have to go wifi to read books. Has anyone installed the ugrades from the SD card? I think that is basically a reformat and install.

steven522 · 06-23-2010, 09:13 AM

I have loaded the upgrades to my JBL using the SD card. It was a fairly painless process.

dixieknits · 06-23-2010, 12:27 PM

Thanks for the replies, I did the gupgrades and still the same situation. I cannot hook up to computer with a USB cable, but everythng else works. I pretty much bullied Newegg for a phone number and the customer service folks at Etacvo were very polite and told me ship it back with a copy of my Newegg invoice, and the problems and corresponce with their tech support and they would send me another or replace the failed chip. . Wow. I hope it is so...Would post a happy face, but the links are no longer available.
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06-22-2010, 01:13 PM	#1
dixieknits Addict Posts: 283 Karma: 1011418 Join Date: Jun 2010 Device: Kindle 3, Nook Color	USB Device Failed Message My Jetbook will not communicate with the computer. It says device not recognized, USB device failed, it will read the books on it's drive and on my SD card and will charge. What can I do. Ectaco is of no help. They told me to reset which I had done 5 times and will not respond to honor their warranty. I'm prettty steamed as I paid almost twice what they are now selling for. Any idea on how to restore something that must have corrupted?

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06-22-2010, 03:46 PM	#2
tselling Addict Posts: 366 Karma: 510 Join Date: Apr 2008 Device: NookColor (MiRage/CM7.2 & Moon+ Reader Pro)	I think it is defective. I had one that did that and returned for an exchange with NewEgg where I purchased it.

06-22-2010, 10:03 PM	#3
GhostHawk Data Privateer! Posts: 586 Karma: 62887 Join Date: Oct 2009 Location: Fargo ND Device: Ectaco Jetbook& Jetbook Lite	Tough choice, as long as you can transfer via SD card I prefer that anyway by far, as its much faster. But do you really want to hang on to a unit that may be on the iffy side?

06-23-2010, 08:42 AM	#4
dixieknits Addict Posts: 283 Karma: 1011418 Join Date: Jun 2010 Device: Kindle 3, Nook Color	Absolutley not, I do not want a defective ereader. Newegg will not exchnage it as it is 6 months old and can only supply an email address for Ectaco. They will not send a mailing address or phone number, yet my paper work says I have a one year warranty. I'm thinking of try to install the new operating system, but might end up with nothing. At least now I can use it and Newegg will sell me another at the 99.00 price as I've been pretty much blown off by the manufacterer. I've looked at the Nook, seems too limited in what it will read and bought a Sony 600 that would not charge, actually 3 of them, so have decided to stick with this one which does evrything I want in a logical manner and I dont have to go wifi to read books. Has anyone installed the ugrades from the SD card? I think that is basically a reformat and install.

06-23-2010, 09:13 AM	#5
steven522 binomial: homo legentem Posts: 1,061 Karma: 25222222 Join Date: Feb 2010 Location: Alabama, USA Device: iriver Story HD; Archos 80 G9	I have loaded the upgrades to my JBL using the SD card. It was a fairly painless process.

06-23-2010, 12:27 PM	#6
dixieknits Addict Posts: 283 Karma: 1011418 Join Date: Jun 2010 Device: Kindle 3, Nook Color	Thanks for the replies, I did the gupgrades and still the same situation. I cannot hook up to computer with a USB cable, but everythng else works. I pretty much bullied Newegg for a phone number and the customer service folks at Etacvo were very polite and told me ship it back with a copy of my Newegg invoice, and the problems and corresponce with their tech support and they would send me another or replace the failed chip. . Wow. I hope it is so...Would post a happy face, but the links are no longer available. .

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