Sony Connect Charge on Credit Card

imaredr · 10-05-2006, 04:26 PM

I was doing some banking online and noticed that Sony Connect charged $1.00 to my account. The only purchases I have made were against my $50.00 credit. Has this happened to anyone else here? The phone number associated with the charge is not a direct line to the e-store, but to a teleconference hub. Since there is no number anywhere on the website that I could find, I had to contact customer support via the web based email system. This system seemed more designed to keep you from submitting a question. So I just wanted to get this out there so that you guys can check it out. I know that it's just a dollar, but it's my dollar and if they do this to everyone, then those dollars add up quickly.

I will update when I hear from them.

Ellen

imaredr · 10-05-2006, 07:28 PM

Problem solved,

Here's their response, which came rather quickly"

Ellen

Hello,

Thank you for contacting Sony Connect!

That was a hold charge to make sure your credit card was valid. That should be removed from your account within 24 business hours. If the information I have provided does not completely answer your question, please update this incident so I may be of further assistance to you.

Sincerely,

Robert
Customer Support Representative
Sony Connect
http://www.connect.com

10-05-2006, 04:26 PM	#1
imaredr Collector Posts: 441 Karma: 1002238 Join Date: May 2005 Location: Harker Heights, Texas Device: Cybook	Sony Connect Charge on Credit Card I was doing some banking online and noticed that Sony Connect charged $1.00 to my account. The only purchases I have made were against my $50.00 credit. Has this happened to anyone else here? The phone number associated with the charge is not a direct line to the e-store, but to a teleconference hub. Since there is no number anywhere on the website that I could find, I had to contact customer support via the web based email system. This system seemed more designed to keep you from submitting a question. So I just wanted to get this out there so that you guys can check it out. I know that it's just a dollar, but it's my dollar and if they do this to everyone, then those dollars add up quickly. I will update when I hear from them. Ellen

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10-05-2006, 07:28 PM	#2
imaredr Collector Posts: 441 Karma: 1002238 Join Date: May 2005 Location: Harker Heights, Texas Device: Cybook	Problem solved, Here's their response, which came rather quickly" Ellen Hello, Thank you for contacting Sony Connect! That was a hold charge to make sure your credit card was valid. That should be removed from your account within 24 business hours. If the information I have provided does not completely answer your question, please update this incident so I may be of further assistance to you. Sincerely, Robert Customer Support Representative Sony Connect http://www.connect.com

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