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#1 | ||
Fulfilled but not by iRex
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Karma: 286846
Join Date: May 2006
Location: London
Device: Far too many
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Support update (New)
Ok on Friday, I emailed them for an update...
Quote:
My response: Quote:
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#2 |
Guru
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 914
Karma: 3410461
Join Date: May 2004
Device: Kindle Touch
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LOL!
Me have a problem, can you help I? |
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#3 |
Connoisseur
![]() Posts: 65
Karma: 10
Join Date: May 2006
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Sorry to hear that Riocaz.
But maybe some users do now understand my postings about the service quality of Irex. I hope you'll get a better reply this time, I am keeping my fingers crossed for you. |
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#4 |
iLiad freak
![]() ![]() ![]() Posts: 339
Karma: 243
Join Date: Apr 2006
Location: Mallorca, Spain
Device: iRex iLiad
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That's too bad, Riocaz, they're taking MUCH too long over your case, what with first this then that.
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#5 |
Addict
![]() ![]() Posts: 302
Karma: 116
Join Date: May 2006
Device: Iliad, dude!
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You should discuss these things in iRex' forum, because it will be visible to potential customers. That might speed up iRex a little bit. (Or not)
I hope this will have a happy end for you. |
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#6 | |
Fulfilled but not by iRex
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 932
Karma: 286846
Join Date: May 2006
Location: London
Device: Far too many
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Quote:
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#7 |
Guru
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 914
Karma: 3410461
Join Date: May 2004
Device: Kindle Touch
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I wouldn't worry too much where to post this because iRex employees are also surfing here.
Sorry about my previous laughter - of course I wasn't laughing about the delay; I just thought it funny how this dude killed the English language. Regarding delays, I suggest you call them and ask for a superior. If they are out of spare parts, and you are well within your guarantee, they should seriously consider sending you a replacement unit. You should try! |
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#8 |
Fulfilled but not by iRex
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 932
Karma: 286846
Join Date: May 2006
Location: London
Device: Far too many
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True, but here it's not as visable as it would be on their public forum...
And I had assumed you were laughing at iRex's appalling grasp of the english language... |
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#9 |
iLiad freak
![]() ![]() ![]() Posts: 339
Karma: 243
Join Date: Apr 2006
Location: Mallorca, Spain
Device: iRex iLiad
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I've just been commenting your case with my work mates, they agree with Doctorow, ask for a new unit! (least they can do, at this point)
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#10 |
Uebermensch
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 2,583
Karma: 1094606
Join Date: Jul 2003
Location: Italy
Device: Kindle
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Excellent idea. In addition they could resell "refurbished" units at a lower price. I am sure some people would like to see this kind of "second-hand market".
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#11 |
Zealot
![]() Posts: 138
Karma: 12
Join Date: Mar 2005
Location: New York USA
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Look on the bright side. At least you got an email from them. I am still waiting on a response on them sending me a shipping label.
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#12 |
eink fanatic
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 2,022
Karma: 4924
Join Date: Mar 2006
Location: Germany
Device: STAReBOOK, iRex Iliad, Sony 505, Kindle 2
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I thought they had learned about customer communications and stuff...well...apparently not. I hope they get a move on since the rate of failure seems to be rather high they should streamline their procedure...or make sure the devices don't fail so often...
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#13 |
Zealot
![]() Posts: 138
Karma: 12
Join Date: Mar 2005
Location: New York USA
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They sent me an email announcing that they are sending a new box with label and pouch. I hope it works out well, because even if it does I am guessing that I won't see a working Iliad in my hands till October at this rate.
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#14 |
Fulfilled but not by iRex
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 932
Karma: 286846
Join Date: May 2006
Location: London
Device: Far too many
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I would say that sounds about right...
I have just been told "up to 2 weeks" before I will get mine back. And they have had it for a week already. |
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