Is Diesel books still operating?

Lardlass · 01-26-2010, 10:37 PM

Does anyone know if Diesel books is still operating? The site still takes payments but no confirmation emails are sent.
I paid for a gift voucher on Saturday. The site says immediate delivery. It's now Wednesday. I tried calling Diesel and only got a fax tone (BTW, there is no number on the website - should have been a warning - the number I used was on the 'Council of Better Business Bureaus' website.
Does anyone know what the story is here?

nick101 · 01-27-2010, 05:44 AM

Quote:

Originally Posted by Lardlass

Does anyone know if Diesel books is still operating? The site still takes payments but no confirmation emails are sent.
I paid for a gift voucher on Saturday. The site says immediate delivery. It's now Wednesday. I tried calling Diesel and only got a fax tone (BTW, there is no number on the website - should have been a warning - the number I used was on the 'Council of Better Business Bureaus' website.
Does anyone know what the story is here?

The website clains to be experiencing technical difficulties at the moment. Could mean anything or nothing

nick101 · 01-27-2010, 07:13 AM

Quote:

Originally Posted by nick101

The website clains to be experiencing technical difficulties at the moment. Could mean anything or nothing

Back now

Pardoz · 01-27-2010, 09:24 AM

Quote:

Originally Posted by Lardlass

Does anyone know if Diesel books is still operating? The site still takes payments but no confirmation emails are sent.

You've gotten further with them than I have - last time I attempted to buy something from them they weren't even accepting purchases. Not responding to multiple emails is a given.

Lardlass · 01-29-2010, 05:06 PM

Hi Scott, here are my ticket IDs - thanks!

Ticket # 44123-1229011626
Ticket # 44124-7029011756

Diesel eBooks · 01-29-2010, 10:13 PM

We are very much in business - to the tune that increased traffic required we upgrade our servers. Unfortunately, it didn't go as smoothly as we'd liked. Everything is cleared now - actually you should notice a little more pep when browsing.

Really sorry about the this. The ticket ids are a big help. I'll make sure this is addressed immediately.

Scott
DieseleBooks

Lardlass · 01-30-2010, 09:04 PM

Hi Scott,

Thanks so much! I have my voucher number now!

I appreciate you getting back to me.

Cheers,

L.

01-26-2010, 10:37 PM	#1
Lardlass Junior Member Posts: 8 Karma: 10 Join Date: Jan 2010 Device: Sony	Is Diesel books still operating? Does anyone know if Diesel books is still operating? The site still takes payments but no confirmation emails are sent. I paid for a gift voucher on Saturday. The site says immediate delivery. It's now Wednesday. I tried calling Diesel and only got a fax tone (BTW, there is no number on the website - should have been a warning - the number I used was on the 'Council of Better Business Bureaus' website. Does anyone know what the story is here?

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01-29-2010, 05:06 PM	#5
Lardlass Junior Member Posts: 8 Karma: 10 Join Date: Jan 2010 Device: Sony	Hi Scott, here are my ticket IDs - thanks! Ticket # 44123-1229011626 Ticket # 44124-7029011756

01-29-2010, 10:13 PM	#6
Diesel eBooks Enthusiast Posts: 26 Karma: 10 Join Date: Dec 2004	We are very much in business - to the tune that increased traffic required we upgrade our servers. Unfortunately, it didn't go as smoothly as we'd liked. Everything is cleared now - actually you should notice a little more pep when browsing. Really sorry about the this. The ticket ids are a big help. I'll make sure this is addressed immediately. Scott DieseleBooks

01-30-2010, 09:04 PM	#7
Lardlass Junior Member Posts: 8 Karma: 10 Join Date: Jan 2010 Device: Sony	Hi Scott, Thanks so much! I have my voucher number now! I appreciate you getting back to me. Cheers, L.

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