Does anybody's firmware update email show this?

Ualdayan · 11-16-2009, 08:30 PM

I registered the firmware update, and they sent me an email with this in it:

"Warranty Status: Out of Warranty

Note: Your model is part of a Sony exchange program. However, the direct
replacement is not currently available. You can send your
unit in and you will be contacted for more information and alternative
models available."

Now, the first email they sent me said I'd get it back in 14 days, but this email seems to be saying it'll take longer, anybody know which is wrong?

Second, how are we suppose to ship it? With or without the cover? Electrostatic bag required or not? Any other shipping tips?

igorsk · 11-16-2009, 08:42 PM

I think it means that they can only update your actual unit, not send you an "updated" replacement. Thus, the warranty won't be added to the updated device.

junkml · 11-16-2009, 08:48 PM

I got the same email. I think it's just standard boilerplate.

11-16-2009, 08:30 PM	#1
Ualdayan Junior Member Posts: 3 Karma: 10 Join Date: Nov 2009 Device: PRS-500	Does anybody's firmware update email show this? I registered the firmware update, and they sent me an email with this in it: "Warranty Status: Out of Warranty Note: Your model is part of a Sony exchange program. However, the direct replacement is not currently available. You can send your unit in and you will be contacted for more information and alternative models available." Now, the first email they sent me said I'd get it back in 14 days, but this email seems to be saying it'll take longer, anybody know which is wrong? Second, how are we suppose to ship it? With or without the cover? Electrostatic bag required or not? Any other shipping tips? Last edited by Ualdayan; 11-16-2009 at 08:37 PM.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Firmware Update Instructions and the latest Firmware Versions	mitchwah	Ectaco jetBook	113	10-24-2023 09:02 PM
Sony eReader email for firmware improvements	robertpolson	Sony Reader	3	02-11-2010 11:05 AM
Anybody's CC compromised after foreign ebook retailer?	edbro	Deals and Resources (No Self-Promotion or Affiliate Links)	3	02-06-2010 05:58 PM
Email Announcing Sony PRS Update OK? Phishing	Vienna01	Reading and Management	2	12-30-2009 06:08 PM
Email update notifications	astra	Feedback	3	09-30-2007 06:25 AM

11-16-2009, 08:42 PM	#2
igorsk Wizard Posts: 3,442 Karma: 300001 Join Date: Sep 2006 Location: Belgium Device: PRS-500/505/700, Kindle, Cybook Gen3, Words Gear	I think it means that they can only update your actual unit, not send you an "updated" replacement. Thus, the warranty won't be added to the updated device.

11-16-2009, 08:48 PM	#3
junkml Addict Posts: 277 Karma: 1004969 Join Date: Mar 2007 Device: Sony Reader	I got the same email. I think it's just standard boilerplate.

Advert