PRS-505 out of country warranty?

Winter57 · 07-08-2009, 03:54 AM

I've been using my Mio Digiwalker to read eBooks for the past six months and intend to buy a PRS-505 while visiting in the UK this summer. I live in Israel. Does anyone know if Sony will honour the warranty of a device purchased in the UK for service in Israel or will I have to return it to Sony UK for warranty service? Is that at all possible?

Thanks to all who replied. I have sent off a clarification request to Sony UK and will update you when, and if, they respond. I guess that since the Warranty is only 90 days I will take the risk and if I have a catastrophic failure (fingers crossed!) I will ship it off to my relatives in the UK for service. I suppose it should really be registered in their name for this to work, though.

netseeker · 07-08-2009, 04:05 AM

Afaik the UK warranty is only valid for UK customers and Sony has not to honour the UK warranty in Israel. It depends on the goodwill of Sony...

HansTWN · 07-08-2009, 04:55 AM

never count on the goodwill of Sony to repair a Sony product purchased elsewhere! They won't do it, even if you pay for it. In or out of warranty. They didn't even do it for my laptop that I bought in HK, even though the warranty was expired and they sold the same type locally. That I would have to pay for the repair didn't matter either. No wonder Sony is losing big money! They took one look at it and told me to take it back to where I bought it. Fortunately I travel to HK about 10 times a year. But now I am using an HP laptop, no such troubles.

rgeorg · 07-08-2009, 09:41 AM

Another option is the jetBook (5" LCD) ebook reader - the unit has a 1-year world-wide warranty no matter where you purchase it.

hotkiwi · 07-21-2009, 06:28 PM

try to get your hands on a CyBook or BeBook (google for these readers, there is a USA site offering them for 179 US $).
Sony will give a Europe wide warranty on the readers sold in Europe, but Israel is Middle East so you are out of luck until Sony starts selling them in your country.

07-08-2009, 03:54 AM	#1
Winter57 Member Posts: 11 Karma: 10 Join Date: Jun 2009 Device: Sony PRS-505	PRS-505 out of country warranty? I've been using my Mio Digiwalker to read eBooks for the past six months and intend to buy a PRS-505 while visiting in the UK this summer. I live in Israel. Does anyone know if Sony will honour the warranty of a device purchased in the UK for service in Israel or will I have to return it to Sony UK for warranty service? Is that at all possible? Thanks to all who replied. I have sent off a clarification request to Sony UK and will update you when, and if, they respond. I guess that since the Warranty is only 90 days I will take the risk and if I have a catastrophic failure (fingers crossed!) I will ship it off to my relatives in the UK for service. I suppose it should really be registered in their name for this to work, though. Last edited by Winter57; 07-09-2009 at 06:55 AM. Reason: Update on replies.

07-21-2009, 06:28 PM	#5
hotkiwi Junior Member Posts: 6 Karma: 10 Join Date: Jul 2009 Location: Auckland, New Zealand Device: Sony Reader PRS-505	Alternative to the Sony reader for you try to get your hands on a CyBook or BeBook (google for these readers, there is a USA site offering them for 179 US $). Sony will give a Europe wide warranty on the readers sold in Europe, but Israel is Middle East so you are out of luck until Sony starts selling them in your country.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
My thoughts, PRS-300, PRS-600, PRS-505, PRS-700, Kindle 2	zacheryjensen	Sony Reader	78	12-05-2010 07:33 PM
Ended Sony PRS-505 w/ SquareTrade warranty, $130 incl shipping, del conf, insurance	the7gerbers	Flea Market	0	07-29-2010 07:19 PM
Sony PRS 600 Extended Warranty	dtrain	Sony Reader	3	08-27-2009 08:12 PM
Just ordered a PRS-505 with Lightwedge Cover and 2-Year Warranty for $234.97...	Ler0y Jenkins	Sony Reader	12	11-14-2008 12:53 PM
sony prs 505 sold at waterstone has an european warranty?	ziobleed	Sony Reader	11	09-09-2008 11:57 AM

07-08-2009, 04:05 AM	#2
netseeker sleepless reader Posts: 4,763 Karma: 615547 Join Date: Jan 2008 Location: Germany, near Stuttgart Device: Sony PRS-505, PB 360° & 302, nook wi-fi, Kindle 3	Afaik the UK warranty is only valid for UK customers and Sony has not to honour the UK warranty in Israel. It depends on the goodwill of Sony...

07-08-2009, 04:55 AM	#3
HansTWN Wizard Posts: 4,538 Karma: 264065402 Join Date: Jun 2009 Location: Taiwan Device: HP Touchpad, Sony Duo 13, Lumia 920, Kobo Aura HD	never count on the goodwill of Sony to repair a Sony product purchased elsewhere! They won't do it, even if you pay for it. In or out of warranty. They didn't even do it for my laptop that I bought in HK, even though the warranty was expired and they sold the same type locally. That I would have to pay for the repair didn't matter either. No wonder Sony is losing big money! They took one look at it and told me to take it back to where I bought it. Fortunately I travel to HK about 10 times a year. But now I am using an HP laptop, no such troubles.

07-08-2009, 09:41 AM	#4
rgeorg Guru Posts: 675 Karma: 3314796 Join Date: Mar 2009 Location: Europe & USA Device: K3/3G(2x), Glo HD, Amazon Voyage	Another option is the jetBook (5" LCD) ebook reader - the unit has a 1-year world-wide warranty no matter where you purchase it.

Advert

Advert