Troubleshooting Frozen "Go to" screen

Tblossom · 05-10-2011, 10:35 AM

Is there anybody who can advise me on how to get the "go to" screen off my main screen . Everything else functions fine but this screen won´t disappear even when the battery empties and I recharge it.
Thanking you in advance
Tblossom

markdek · 05-10-2011, 10:40 AM

How can everything else be fine, w/ a "go to" menu screen open?......a bit confused. When my Kindle has locked up.....hitting the screen saver/power button usually unlocked it.

Are you saying a drop menu is always on the screen.......too weird.

pidgeon92 · 05-10-2011, 11:16 AM

Try restarting the Kindle, by either

-- going through the menu (Menu button -> Settings -> Menu button - Restart)
-- holding the slider switch for 15 - 40+ seconds until the Kindle reboots.

Blog Kindle · 05-10-2011, 07:21 PM

Try a Kindle Reset.

If the problem persists - you are likely to have a faulty eInk screen/controller that requires warranty replacement.

Tblossom · 05-11-2011, 07:36 AM

Thank you for your advice the reset button in the menu. Worked marvelously!

05-10-2011, 10:35 AM	#1
Tblossom Enthusiast Posts: 25 Karma: 10 Join Date: Apr 2008 Device: Kindle Dx	Frozen "Go to" screen Is there anybody who can advise me on how to get the "go to" screen off my main screen . Everything else functions fine but this screen won´t disappear even when the battery empties and I recharge it. Thanking you in advance Tblossom

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05-10-2011, 10:40 AM	#2
markdek Addict Posts: 202 Karma: 1015348 Join Date: Apr 2011 Device: Kindle 3	How can everything else be fine, w/ a "go to" menu screen open?......a bit confused. When my Kindle has locked up.....hitting the screen saver/power button usually unlocked it. Are you saying a drop menu is always on the screen.......too weird.

05-10-2011, 11:16 AM	#3
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	Try restarting the Kindle, by either -- going through the menu (Menu button -> Settings -> Menu button - Restart) -- holding the slider switch for 15 - 40+ seconds until the Kindle reboots.

05-10-2011, 07:21 PM	#4
Blog Kindle Addict Posts: 224 Karma: 25122 Join Date: Mar 2009 Device: Kindle 1/2/3/4/Touch/DX/Fire\|PRS-600/350\|Nook(color)\|iPad\|iPad2\|EVO 4G	Try a Kindle Reset. If the problem persists - you are likely to have a faulty eInk screen/controller that requires warranty replacement.

05-11-2011, 07:36 AM	#5
Tblossom Enthusiast Posts: 25 Karma: 10 Join Date: Apr 2008 Device: Kindle Dx	Thank you for your advice the reset button in the menu. Worked marvelously!

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