First post and it's a disaster...

nicktf · 03-30-2009, 03:44 PM

...I'd had my Kindle 2 for about 15 days and decided to show it off to my Father in Law. Of course, I fumbled the removal of the device from its neoprene wallet above the only non-carpeted floor in their house and it plunged 2.5 feet, landing on a corner. So now I have a Kindle 2 with an arc-shaped portion of the screen which is scrambled beyond repair, and no extended warranty. At some point, I will have to pay another $200 to get it fixed, though as it's still readable (though I can't see the wireless and battery indicator and I lose a few words from the first lines), so I may just live with it for a bit (or until the price of repairs drops).

I can't begin to tell you how annoyed I am with myself!

Cheers

Nick

(Currently re-reading all the Sherlock Holmes stories in order).

Ervserver · 03-30-2009, 03:50 PM

Sorry for your bad luck Nick, I doubt the price of repairs will drop, in fact I believe they just swap units

desertgrandma · 03-30-2009, 03:55 PM

Oh, thats awful! I'm sorry it happened to you.

Erv server is right......repairs won't be going down.

Hope it at least stays readable for you........

AnemicOak · 03-30-2009, 03:57 PM

Sorry to hear about your bad luck.

For the cost to go down the cost of screens will have to drop. Last I heard they were in the $150+ range.

Slow_hand · 03-30-2009, 04:25 PM

Check your credit card's policy - just on the wild chance you have some protection.

DixieGal · 03-30-2009, 04:26 PM

Call customer service. Surely they will replace it, even if it is your fault. Just be very nice and polite, and ask them if they can do anything to help you. Mention that you were showing it to another potential customer when it dropped.

pilotbob · 03-30-2009, 04:39 PM

Quote:

Originally Posted by Slow_hand

Check your credit card's policy - just on the wild chance you have some protection.

Yes, that is an excellent idea.

BOb

nicktf · 03-30-2009, 05:13 PM

As a recent UK-US immigrant, I can't be trusted with a credit card yet, apparently, so it was paid for by Visa Debit. I had a lovely chat with the customer support lady, and although sympathetic and appreciative of my efforts to evangelise, could only make the $200 offer. To be honest, it was my stupid fault, though I'd dearly have loved it to be *slightly* more robust. Anyway, if a badly taken picture from a mobile phone speaks a thousand words...

Ervserver · 03-30-2009, 05:32 PM

Not good but could be a worse failure, still quite a bit readable. Maybe you can hold out for the Kindle III

lilac_jive · 03-30-2009, 05:32 PM

I've been exxxttreeeeemly lucky, as I've dropped my 505 twice onto hard surfaces (including asphalt) and the screen has survived. I'm sorry to hear about yours

sirbruce · 03-30-2009, 05:33 PM

That sucks! After you get the replacement, buy the extended warranty! (I've dropped my K2 once, onto the sidewalk, from about 3 feet, but it landed on its back and despite a little ding on the back was otherwise fine.)

Sydney's Mom · 03-30-2009, 05:53 PM

I feel for you. We all have accidents (that is why they are called accidents) and it could have happened to any of us. Probably will (knock on wood).

It's just things.

Thomas Ryan · 03-30-2009, 05:56 PM

Quote:

Originally Posted by nicktf

.... I had a lovely chat with the customer support lady, and although sympathetic and appreciative of my efforts to evangelise, could only make the $200 offer. [...]

Perhaps you should consider to point out to the customer service representative that the drop test video at amazon.com/kindle (scroll down a ways) shows a Kindle 2 falling just about the way you suggest, from the height you suggest.

http://www.amazon.com/gp/mpd/permalink/m4HCF5T8XAN4K

Is this part of the overall advertisement for Kindle 2? I think so.

Hence, if I bought Kindle 2, I wouldn't expect the screen to break after a 30" fall to a hard surface. If it did break, I might think it was a defective unit. Perhaps they left the shock-absorber out at the factory? Or a screw is loose somewhere? Or maybe the internal helium chamber is defective and leaking? It's worth a try.

Unfortunately, if you prevail, Amazon will probably yank the video; which is a shame since it's fun to watch. On the other hand, Amazon has really smart lawyers, e.g. https://www.mobileread.com/forums/showthread.php?t=41929, and they must have looked at the video, so maybe you are indeed stuck.

kevindorsey · 03-30-2009, 06:42 PM

That's horrible.

desertgrandma · 03-30-2009, 06:56 PM

Whether or not the Kindle 1 or 2 breaks after a fall depends a lot on just how and where it hits. Sometimes they are fine, sometimes toast. They are electronic instruments, you just have to treat them as such.

However, its not Amazons responsibility to replace a device broken by our own carelessness.

The $200 offer, is more than fair, altho I understand not being able to shell it out two weeks after purchase!

03-30-2009, 03:44 PM	#1
nicktf Junior Member Posts: 6 Karma: 90 Join Date: Mar 2009 Device: Kindle 2	First post and it's a disaster... ...I'd had my Kindle 2 for about 15 days and decided to show it off to my Father in Law. Of course, I fumbled the removal of the device from its neoprene wallet above the only non-carpeted floor in their house and it plunged 2.5 feet, landing on a corner. So now I have a Kindle 2 with an arc-shaped portion of the screen which is scrambled beyond repair, and no extended warranty. At some point, I will have to pay another $200 to get it fixed, though as it's still readable (though I can't see the wireless and battery indicator and I lose a few words from the first lines), so I may just live with it for a bit (or until the price of repairs drops). I can't begin to tell you how annoyed I am with myself! Cheers Nick (Currently re-reading all the Sherlock Holmes stories in order).

03-30-2009, 05:13 PM	#8
nicktf Junior Member Posts: 6 Karma: 90 Join Date: Mar 2009 Device: Kindle 2	As a recent UK-US immigrant, I can't be trusted with a credit card yet, apparently, so it was paid for by Visa Debit. I had a lovely chat with the customer support lady, and although sympathetic and appreciative of my efforts to evangelise, could only make the $200 offer. To be honest, it was my stupid fault, though I'd dearly have loved it to be slightly more robust. Anyway, if a badly taken picture from a mobile phone speaks a thousand words... Last edited by nicktf; 03-30-2009 at 05:15 PM. Reason: Sorted picture link...

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03-30-2009, 03:50 PM	#2
Ervserver Wizard Posts: 2,624 Karma: 1008294 Join Date: Dec 2007 Location: Iowa, USA Device: Nook Simple Touch	Sorry for your bad luck Nick, I doubt the price of repairs will drop, in fact I believe they just swap units

03-30-2009, 03:55 PM	#3
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462843 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	Oh, thats awful! I'm sorry it happened to you. Erv server is right......repairs won't be going down. Hope it at least stays readable for you........

03-30-2009, 03:57 PM	#4
AnemicOak Bookaholic Posts: 14,391 Karma: 54969924 Join Date: Oct 2007 Location: Minnesota Device: iPad Mini 4, AuraHD, iPhone XR +	Sorry to hear about your bad luck. For the cost to go down the cost of screens will have to drop. Last I heard they were in the $150+ range.

03-30-2009, 04:25 PM	#5
Slow_hand Groupie Posts: 190 Karma: 326 Join Date: Jul 2008 Location: Baltimore Device: Amazon Kindle 2	Check your credit card's policy - just on the wild chance you have some protection.

03-30-2009, 04:26 PM	#6
DixieGal Hi There! Posts: 7,473 Karma: 2930523 Join Date: Feb 2008 Location: Ft Lauderdale Device: iPad	Call customer service. Surely they will replace it, even if it is your fault. Just be very nice and polite, and ask them if they can do anything to help you. Mention that you were showing it to another potential customer when it dropped.

03-30-2009, 05:32 PM	#9
Ervserver Wizard Posts: 2,624 Karma: 1008294 Join Date: Dec 2007 Location: Iowa, USA Device: Nook Simple Touch	Not good but could be a worse failure, still quite a bit readable. Maybe you can hold out for the Kindle III

03-30-2009, 05:32 PM	#10
lilac_jive Grand Sorcerer Posts: 5,870 Karma: 27376 Join Date: Dec 2008 Location: Pennsylvania Device: PRS-505	I've been exxxttreeeeemly lucky, as I've dropped my 505 twice onto hard surfaces (including asphalt) and the screen has survived. I'm sorry to hear about yours

03-30-2009, 05:33 PM	#11
sirbruce Provocateur Posts: 1,859 Karma: 505847 Join Date: Feb 2009 Location: Columbus, OH Device: Kindle Touch, Kindle 2, Kindle DX, iPhone 3GS	That sucks! After you get the replacement, buy the extended warranty! (I've dropped my K2 once, onto the sidewalk, from about 3 feet, but it landed on its back and despite a little ding on the back was otherwise fine.)

03-30-2009, 05:53 PM	#12
Sydney's Mom Wizard Posts: 2,896 Karma: 6995721 Join Date: Dec 2008 Location: Idaho, on the side of a mountain Device: Kindle Oasis, Fire 3d Gen and 5th Gen and Samsung Tab S	I feel for you. We all have accidents (that is why they are called accidents) and it could have happened to any of us. Probably will (knock on wood). It's just things.

03-30-2009, 06:42 PM	#14
kevindorsey Evangelist Posts: 488 Karma: 258 Join Date: Mar 2009 Device: kindle	That's horrible.

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03-30-2009, 06:56 PM	#15
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462843 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	Whether or not the Kindle 1 or 2 breaks after a fall depends a lot on just how and where it hits. Sometimes they are fine, sometimes toast. They are electronic instruments, you just have to treat them as such. However, its not Amazons responsibility to replace a device broken by our own carelessness. The $200 offer, is more than fair, altho I understand not being able to shell it out two weeks after purchase!