Marketing emails

ownedbycats · 03-04-2025, 11:00 PM

Is anyone else receiving the marketing emails (news@shop.kobo.com) on an outlook.com email? I suddenly stopped getting them a few weeks ago. Not in junk.

Receipt emails worked.

I tried changing to my spare gmail for a few days and started getting them.

Aleron Ives · 03-05-2025, 12:24 AM

I have never gotten any e-mail from Kobo, except for the initial welcome e-mail and my order receipts. Is there a way to check which types of messages you're subscribed to?

DNSB · 03-05-2025, 12:32 AM

Look under Account Settings => Marketing Preferences. Does the Email Updates box say Yes?

Aleron Ives · 03-05-2025, 12:47 AM

Thanks. I guess I've always had it set to No, so it's not an e-mail problem.

As for Outlook, I think I've read on some sites that they don't recommend using an Outook address, because e-mails do tend to get eaten...

ownedbycats · 03-05-2025, 08:19 AM

Yes, they silently block domains with no recourse (adding to whitelist doesn't help). I was trying to figure out if that happened here.

03-04-2025, 11:00 PM	#1
ownedbycats Custom User Title Posts: 10,875 Karma: 74203799 Join Date: Oct 2018 Location: Canada Device: Kobo Libra H2O, formerly Aura HD	Marketing emails Is anyone else receiving the marketing emails (news@shop.kobo.com) on an outlook.com email? I suddenly stopped getting them a few weeks ago. Not in junk. Receipt emails worked. I tried changing to my spare gmail for a few days and started getting them. Last edited by ownedbycats; 03-04-2025 at 11:17 PM.

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03-05-2025, 12:24 AM	#2
Aleron Ives Wizard Posts: 1,677 Karma: 16307824 Join Date: Sep 2022 Device: Kobo Libra 2	I have never gotten any e-mail from Kobo, except for the initial welcome e-mail and my order receipts. Is there a way to check which types of messages you're subscribed to?

03-05-2025, 12:32 AM	#3
DNSB Bibliophagist Posts: 45,731 Karma: 168959600 Join Date: Jul 2010 Location: Vancouver Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos	Look under Account Settings => Marketing Preferences. Does the Email Updates box say Yes?

03-05-2025, 12:47 AM	#4
Aleron Ives Wizard Posts: 1,677 Karma: 16307824 Join Date: Sep 2022 Device: Kobo Libra 2	Thanks. I guess I've always had it set to No, so it's not an e-mail problem. As for Outlook, I think I've read on some sites that they don't recommend using an Outook address, because e-mails do tend to get eaten...

03-05-2025, 08:19 AM	#5
ownedbycats Custom User Title Posts: 10,875 Karma: 74203799 Join Date: Oct 2018 Location: Canada Device: Kobo Libra H2O, formerly Aura HD	Yes, they silently block domains with no recourse (adding to whitelist doesn't help). I was trying to figure out if that happened here.

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