Kobo Support comes through

gauchomigo · 03-02-2023, 09:10 AM

I bought a Kobo Forma last year in February. It has been acting up and finally froze to where I can't wake it from sleeping. Before I had been able to wake it up by plugging into the PC. I called Kobo, and verified it was just out of warranty. However, Kobo offered a "one-time" exchange of my reader for another unit, and sent a mailing label to return it. I have purchased several readers for myself and wife from Kobo, and never had an issue with them like this. Was nice to see them step up. Just offered as a data point.

patrik · 03-02-2023, 09:16 AM

Very nice! :-)

Cootey · 03-03-2023, 01:34 AM

It can depend on the customer agent you get, but I’ve had some very positive experiences with Kobo over the years when a reader needed replacing. Congrats!

03-02-2023, 09:10 AM	#1
gauchomigo Member Posts: 22 Karma: 19588 Join Date: Oct 2011 Location: Florida Device: kobo forma/aura	Kobo Support comes through I bought a Kobo Forma last year in February. It has been acting up and finally froze to where I can't wake it from sleeping. Before I had been able to wake it up by plugging into the PC. I called Kobo, and verified it was just out of warranty. However, Kobo offered a "one-time" exchange of my reader for another unit, and sent a mailing label to return it. I have purchased several readers for myself and wife from Kobo, and never had an issue with them like this. Was nice to see them step up. Just offered as a data point.

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03-02-2023, 09:16 AM	#2
patrik Guru Posts: 682 Karma: 4568205 Join Date: Jan 2010 Location: Sweden Device: Kobo Forma	Very nice! :-)

03-03-2023, 01:34 AM	#3
Cootey Absentminded Reader Posts: 1,324 Karma: 7387565 Join Date: Apr 2017 Device: Kobo Mini, Libra Colour & Elipsa; Kindle Paperwhite 3 & 4; iOS apps	It can depend on the customer agent you get, but I’ve had some very positive experiences with Kobo over the years when a reader needed replacing. Congrats!

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