Kobo Clara 2E: Oops! This document couldn't be opened bug

wafer · 11-18-2022, 12:04 AM

I'm using Kobo Clara 2E, I first used it with my Japanese account (Rakuten ID) and the free and paid books worked fine and then I switched to my UK account, downloaded a free audio book and free book and they are both working fine but when I bought a book, there's this pop up saying "Oops! This document couldn't be opened. There might be a problem with the file. Try syncing your eReader. If you still can't open it please contact Kobo Customer Care at help.kobo.com"

I went back to my Japanese account and I can no longer open the free and paid books. I tried factory reset, manual reset, remove download, remove from my Books, repair account, sync to PC, but still nothing worked. The only thing that's working is if I sideload the books.

Are they possibly region locked?

wafer · 11-18-2022, 03:05 AM

Well, I tried buying from my region and the same thing happened. I wonder if it's the problem with the kobo server or my device is faulty?

JSWolf · 11-18-2022, 04:32 AM

Remove the DRM and side load.

11-18-2022, 12:04 AM	#1
wafer Junior Member Posts: 2 Karma: 10 Join Date: Nov 2022 Device: Kobo Clara 2E	Kobo Clara 2E: Oops! This document couldn't be opened bug I'm using Kobo Clara 2E, I first used it with my Japanese account (Rakuten ID) and the free and paid books worked fine and then I switched to my UK account, downloaded a free audio book and free book and they are both working fine but when I bought a book, there's this pop up saying "Oops! This document couldn't be opened. There might be a problem with the file. Try syncing your eReader. If you still can't open it please contact Kobo Customer Care at help.kobo.com" I went back to my Japanese account and I can no longer open the free and paid books. I tried factory reset, manual reset, remove download, remove from my Books, repair account, sync to PC, but still nothing worked. The only thing that's working is if I sideload the books. Are they possibly region locked?

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11-18-2022, 03:05 AM	#2
wafer Junior Member Posts: 2 Karma: 10 Join Date: Nov 2022 Device: Kobo Clara 2E	Well, I tried buying from my region and the same thing happened. I wonder if it's the problem with the kobo server or my device is faulty?

11-18-2022, 04:32 AM	#3
JSWolf Resident Curmudgeon Posts: 79,743 Karma: 145864619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Remove the DRM and side load.

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