PC Recognition Problem

albertgf · 12-08-2020, 04:36 AM

Hi everyone
I am new to this forum and I have a problem with my kindle (I unpluggd it before clicking "safely remove device" an now computer does not recognize it). Where do I post this please ?
Many thanks.
Albert

badgoodDeb · 12-09-2020, 03:21 PM

Your best solution might be to ask the Amazon help line.

Does the kindle itself behave normally, or has its disk been messed up in ITS opinion?

albertgf · 12-10-2020, 11:08 AM

Thanks for your answer. Yes it behaves normally, I can even send files from my pc to kindle by email.
I have tried it on my wife's pc but it cannot see it either. Both my and my wife's pc can see both an ipad and an external memory.
Regards.

badgoodDeb · 12-10-2020, 04:10 PM

Have you tried a reboot? (I'm punting here, hoping the thread will be active enough for somebody else to notice it and chime it. I only do Macs. But a reboot can't hurt.)

albertgf · 12-11-2020, 06:35 AM

Yes I have. Thanks anyway.

badgoodDeb · 12-11-2020, 02:55 PM

Wonder if we can get a moderator to change the title of this thread, to "PC Recognition Problem" .... so other people will read it. Unless you can change it yourself (and I wouldn't know how to do that) I'll flag the thread so a moderator notices and helps us.

issybird · 12-11-2020, 03:35 PM

Quote:

Originally Posted by badgoodDeb

Wonder if we can get a moderator to change the title of this thread, to "PC Recognition Problem" .... so other people will read it. Unless you can change it yourself (and I wouldn't know how to do that) I'll flag the thread so a moderator notices and helps us.

Done.

Doitsu · 12-11-2020, 04:33 PM

Quote:

Originally Posted by albertgf

I am new to this forum and I have a problem with my kindle (I unpluggd it before clicking "safely remove device" an now computer does not recognize it).

One of the following might work:

Charge your Kindle until it's fully charged.
Restart your Kindle.
Try a different USB cable and/or a different computer.

JSWolf · 12-11-2020, 04:45 PM

Quote:

Originally Posted by Doitsu

One of the following might work:

Charge your Kindle until it's fully charged.
Restart your Kindle.
Try a different USB cable and/or a different computer.

Restart was done and so was trying a different computer.

albertgf · 12-14-2020, 09:35 AM

Thanks to all. I have tried other cables and computers.
Here is something that I have just discovered.
If in device manager I go to "view" and then click on "show hidden devices" back to "view" and the click on "devices by container", I can see "Amazon Kindle" and if I expand that I will see D:\ , Kindle Internal Storage USB Device , USB Mass storage device , Volume.

Many thanks to all.

studynet · 11-01-2022, 07:15 PM

Quote:

Originally Posted by albertgf

Thanks to all. I have tried other cables and computers.
Here is something that I have just discovered.
If in device manager I go to "view" and then click on "show hidden devices" back to "view" and the click on "devices by container", I can see "Amazon Kindle" and if I expand that I will see D:\ , Kindle Internal Storage USB Device , USB Mass storage device , Volume.

Many thanks to all.

The same thing happened to me, were you able to solve it?
How is the solution?
My kindle keeps restarting...

12-08-2020, 04:36 AM	#1
albertgf Junior Member Posts: 4 Karma: 2124802 Join Date: Dec 2020 Device: kindle paperwhite	PC Recognition Problem Hi everyone I am new to this forum and I have a problem with my kindle (I unpluggd it before clicking "safely remove device" an now computer does not recognize it). Where do I post this please ? Many thanks. Albert

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12-09-2020, 03:21 PM	#2
badgoodDeb Grand Sorcerer Posts: 8,550 Karma: 64462893 Join Date: Jan 2008 Location: Harrisburg outskirts Device: Palms, K1-4s, iPads, iPhones, KV, KO1	Your best solution might be to ask the Amazon help line. Does the kindle itself behave normally, or has its disk been messed up in ITS opinion?

12-10-2020, 11:08 AM	#3
albertgf Junior Member Posts: 4 Karma: 2124802 Join Date: Dec 2020 Device: kindle paperwhite	Thanks for your answer. Yes it behaves normally, I can even send files from my pc to kindle by email. I have tried it on my wife's pc but it cannot see it either. Both my and my wife's pc can see both an ipad and an external memory. Regards.

12-10-2020, 04:10 PM	#4
badgoodDeb Grand Sorcerer Posts: 8,550 Karma: 64462893 Join Date: Jan 2008 Location: Harrisburg outskirts Device: Palms, K1-4s, iPads, iPhones, KV, KO1	Have you tried a reboot? (I'm punting here, hoping the thread will be active enough for somebody else to notice it and chime it. I only do Macs. But a reboot can't hurt.)

12-11-2020, 06:35 AM	#5
albertgf Junior Member Posts: 4 Karma: 2124802 Join Date: Dec 2020 Device: kindle paperwhite	Yes I have. Thanks anyway.

12-11-2020, 02:55 PM	#6
badgoodDeb Grand Sorcerer Posts: 8,550 Karma: 64462893 Join Date: Jan 2008 Location: Harrisburg outskirts Device: Palms, K1-4s, iPads, iPhones, KV, KO1	Wonder if we can get a moderator to change the title of this thread, to "PC Recognition Problem" .... so other people will read it. Unless you can change it yourself (and I wouldn't know how to do that) I'll flag the thread so a moderator notices and helps us.

12-14-2020, 09:35 AM	#10
albertgf Junior Member Posts: 4 Karma: 2124802 Join Date: Dec 2020 Device: kindle paperwhite	Thanks to all. I have tried other cables and computers. Here is something that I have just discovered. If in device manager I go to "view" and then click on "show hidden devices" back to "view" and the click on "devices by container", I can see "Amazon Kindle" and if I expand that I will see D:\ , Kindle Internal Storage USB Device , USB Mass storage device , Volume. Many thanks to all.

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