Problems with 3.2.1 update for Note Air 2?

[downeaster59]

I have been unable to update my Note Air 2 to the 3.2.1 update. I can download the update and then select the "update now" button. The update decrypts, there's a slight pause, and then the message comes up "Update Failed".

I'm posting this to see if others have had this issue or if it's a problem on my end. There may not be all that much in this update that I might want, but I might want future updates!

One option is for me to do a factory reset and see if that fixes the problem, but I'd like to avoid reinstalling everything if possible!

I've contacted Onyx about it, and someone has responded. I'll see if they can find the problem.

[Renate]

If you decrypt the update and unzip you can see if any part of it is an incremental update (instead of a full update) which might be a conflict if you modified something. If any of the "patch" files (vs. "new" files) are not zero, then it's incremental. Or you can look at META-INF\com\google\android\updater-script to see if it says things like:

ui_print("Patching system image unconditionally...");

The most proactive way to investigate this would be to take it to recovery and manually install from there over ADB. That way you get the real log.

[downeaster59]

Originally Posted by Renate

If you decrypt the update and unzip you can see if any part of it is an incremental update (instead of a full update) which might be a conflict if you modified something. If any of the "patch" files (vs. "new" files) are not zero, then it's incremental. Or you can look at META-INF\com\google\android\updater-script to see if it says things like:

ui_print("Patching system image unconditionally...");

The most proactive way to investigate this would be to take it to recovery and manually install from there over ADB. That way you get the real log.

It must be an incremental update. Its size is 187 MB. That seems too small for a full update, even if it is compressed. It's possible that my device being rooted is itself the issue. I haven't made any other modifications beyond root itself. Still, it'll be worth following up on your suggestions. Thanks.

[Renate]

Well, a 1.3 GB update is probably a complete full update, but you could have a partial full update of any size. It depends what they're updating. Full=no presumption of contents of a particular area. Incremental=presumption of contents of a particular area. The two big areas are /system and /vendor. If you have a friend with one of these (and the same current version software) you could do an md5sum on the partition.

[cicabum]

Originally Posted by downeaster59

I have been unable to update my Note Air 2 to the 3.2.1 update. I can download the update and then select the "update now" button. The update decrypts, there's a slight pause, and then the message comes up "Update Failed".

I'm posting this to see if others have had this issue or if it's a problem on my end. There may not be all that much in this update that I might want, but I might want future updates!

One option is for me to do a factory reset and see if that fixes the problem, but I'd like to avoid reinstalling everything if possible!

I've contacted Onyx about it, and someone has responded. I'll see if they can find the problem.

According to me If you unroot your device by Magisk, it will be possible to install the update. I have done so in the past

[Renate]

Originally Posted by cicabum

According to me If you unroot your device by Magisk, it will be possible to install the update. I have done so in the past

Good point. Magisk could be the sticking point.
OTOH, doing the update manually from recovery will not be influenced by any Magisk.

[downeaster59]

I contacted Onyx, and they asked me to send them a video of what was happening as I tried to update. They then posted a much larger update file (1.2GB) and asked me to try again. I just did, and the update was successful. I'll need to try and see if my edl method still works so I can restore root, but the update worked.

One thing I have noticed is that pdf files load more quickly in NeoReader.

[Renate]

EDL is all fine and dandy, but if you're rooted or have a rooted recovery that can do it all too.

[readandread]

Originally Posted by downeaster59

I have been unable to update my Note Air 2 to the 3.2.1 update. I can download the update and then select the "update now" button. The update decrypts, there's a slight pause, and then the message comes up "Update Failed".

I'm posting this to see if others have had this issue or if it's a problem on my end. There may not be all that much in this update that I might want, but I might want future updates!

One option is for me to do a factory reset and see if that fixes the problem, but I'd like to avoid reinstalling everything if possible!

I've contacted Onyx about it, and someone has responded. I'll see if they can find the problem.

Funny the same thing is happening to me as well. I believe Onyx issued an update 3.2.1 around 180MB then shortly thereafter it was 1.2GB and now it's at the "I'm decrypting please wait stage..."

How'd you get it to update past that stage?

[downeaster59]

Originally Posted by readandread

Funny the same thing is happening to me as well. I believe Onyx issued an update 3.2.1 around 180MB then shortly thereafter it was 1.2GB and now it's at the "I'm decrypting please wait stage..."

How'd you get it to update past that stage?

As it happened, I didn't have to do anything unusual. The 1.2GB update just worked!

By going to Settings/Feedback, you can contact Onyx support directly, as I did. If you haven't tried that, I suggest giving it a shot!

[readandread]

Originally Posted by downeaster59

As it happened, I didn't have to do anything unusual. The 1.2GB update just worked!

By going to Settings/Feedback, you can contact Onyx support directly, as I did. If you haven't tried that, I suggest giving it a shot!

Is there anyway to flash is in recovery? I tried that but get

List of devices attached
XXXXX	unauthorized

unlike fastboot etc. where that is not a problem. Or did Onys prevent users from doing so?

[downeaster59]

Originally Posted by readandread

Is there anyway to flash is in recovery? I tried that but get

List of devices attached
XXXXX	unauthorized

unlike fastboot etc. where that is not a problem. Or did Onys prevent users from doing so?

I don't know of any way to flash it through stock recovery. You'd need a custom recovery like TWRP, and I'm not aware of any that exist for the Note Air 2.

Odd... the code you posted has nothing to do with flashing or recovery, as far as I know. It usually means that your device isn't authorized for ADB. If you have turned on USB debugging for your Note Air 2 and have authorized your computer to use ADB with your device, then you have another glitch somewhere.

[readandread]

Strange behavior as I can normally adb into the devices.

I've been in contact with Onyx support. Surprisingly, not that helpful despite all the logs...I doesn't give me an error just sits there with "Hey, I'm decrypting..." I let it sit there for an hour today without letting it turn off or go into sleep mode.

Is there a way I can narrow the logcat or bugreport dump (

bugreport > /bugreport.txt

) down to the relevant update process?

[Renate]

Did you check the MD5 of update.upx? -> ccc86a3919382201d91fe8fb2fba4607
Did you try to decrypt it yourself?

[readandread]

Originally Posted by Renate

Did you check the MD5 of update.upx? -> ccc86a3919382201d91fe8fb2fba4607
Did you try to decrypt it yourself?

Hash is definitely the same: ccc86a3919382201d91fe8fb2fba4607

I did decrypt it myself (works fine) and put it on the device again, to see if it would skip the decryption phase (nope) and update from there, but no luck, unfortunately. I wish there was a way to (force) update the devices manually via adb or something.