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#1 |
Junior Member
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Karma: 10
Join Date: Dec 2021
Location: Germany
Device: iPad Pro
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Error downbloading metadata on Windows 11
Downloading metadata does not work anymore (I think, since I updated to Windows 11). Already have reinstalled Calibre 5.33.0 on my Windows computer, but did not help. This perfectly worked fine about 1 month ago. I also have no problems with the same configuration on my macOS computer.
Apparently the same issue with the cover download. Disabling antivirus/firewall did not help as well (although it looks like a firewall issue). Added both logs below. Any help please? Thanks, Claus Code:
calibre, version 5.33.0 ERROR: No matches found: <p>Failed to find any books that match your search. Try making the search <b>less specific</b>. For example, use only the author's last name and a single distinctive word from the title.<p>To see the full log, click "Show details". Running identify query with parameters: {'title': '5S-Methode: Wie du deinen 5S-Workshop zur erfolgreichen Arbeitsplatzgestaltung durchführst', 'authors': ['Waldemar Trenkel'], 'identifiers': {'isbn': '9798653772627', 'asin': 'B08L4R179W'}, 'timeout': 30} Using plugins: Google (1, 0, 3), Amazon.com (1, 2, 21) The log from individual plugins is below ****************************** Google (1, 0, 3) ****************************** Found 0 results Downloading from Google took 0.08607697486877441 Making query: https://books.google.com/books/feeds/volumes?q=isbn%3A9798653772627&max-results=20&start-index=1&min-viewability=none Failed to make identify query: 'https://books.google.com/books/feeds/volumes?q=isbn%3A9798653772627&max-results=20&start-index=1&min-viewability=none' Traceback (most recent call last): File "mechanize\_urllib2_fork.py", line 1236, in do_open File "http\client.py", line 1255, in request File "http\client.py", line 1301, in _send_request File "http\client.py", line 1250, in endheaders File "http\client.py", line 1010, in _send_output File "http\client.py", line 950, in send File "http\client.py", line 1424, in connect File "ssl.py", line 500, in wrap_socket File "ssl.py", line 1040, in _create File "ssl.py", line 1309, in do_handshake ConnectionAbortedError: [WinError 10053] An established connection was aborted by the software in your host machine During handling of the above exception, another exception occurred: Traceback (most recent call last): File "calibre\ebooks\metadata\sources\google.py", line 374, in make_query File "mechanize\_mechanize.py", line 241, in open_novisit File "mechanize\_mechanize.py", line 287, in _mech_open File "mechanize\_opener.py", line 193, in open File "mechanize\_urllib2_fork.py", line 425, in _open File "mechanize\_urllib2_fork.py", line 414, in _call_chain File "calibre\utils\browser.py", line 29, in https_open File "mechanize\_urllib2_fork.py", line 1240, in do_open urllib.error.URLError: <urlopen error [WinError 10053] An established connection was aborted by the software in your host machine> ******************************************************************************** ****************************** Amazon.com (1, 2, 21) ****************************** Found 0 results Downloading from Amazon.com took 0.07206511497497559 User-agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:84.0) Gecko/20100101 Firefox/84.0 Server: auto Making google query: https://www.google.com/search?q=B08L4R179W+site%3Awww.amazon.com Plugin Amazon.com failed Traceback (most recent call last): File "mechanize\_urllib2_fork.py", line 1236, in do_open File "http\client.py", line 1255, in request File "http\client.py", line 1301, in _send_request File "http\client.py", line 1250, in endheaders File "http\client.py", line 1010, in _send_output File "http\client.py", line 950, in send File "http\client.py", line 1424, in connect File "ssl.py", line 500, in wrap_socket File "ssl.py", line 1040, in _create File "ssl.py", line 1309, in do_handshake ConnectionResetError: [WinError 10054] An existing connection was forcibly closed by the remote host During handling of the above exception, another exception occurred: Traceback (most recent call last): File "calibre\ebooks\metadata\sources\identify.py", line 46, in run File "calibre\ebooks\metadata\sources\amazon.py", line 1489, in identify File "calibre\ebooks\metadata\sources\amazon.py", line 1422, in search_search_engine File "calibre\ebooks\metadata\sources\search_engines.py", line 288, in google_search File "calibre\ebooks\metadata\sources\search_engines.py", line 68, in query File "mechanize\_mechanize.py", line 241, in open_novisit File "mechanize\_mechanize.py", line 287, in _mech_open File "mechanize\_opener.py", line 193, in open File "mechanize\_urllib2_fork.py", line 425, in _open File "mechanize\_urllib2_fork.py", line 414, in _call_chain File "calibre\utils\browser.py", line 29, in https_open File "mechanize\_urllib2_fork.py", line 1240, in do_open urllib.error.URLError: <urlopen error [WinError 10054] An existing connection was forcibly closed by the remote host> ******************************************************************************** The identify phase took 0.20 seconds The longest time (0.086077) was taken by: Google Merging results from different sources We have 0 merged results, merging took: 0.00 seconds ======================================================================= COVER SEARCH ======================================================================= Starting cover download for: 5S-Methode: Wie du deinen 5S-Workshop zur erfolgreichen Arbeitsplatzgestaltung durchführst Query: 5S-Methode: Wie du deinen 5S-Workshop zur erfolgreichen Arbeitsplatzgestaltung durchführst ['Waldemar Trenkel'] {'isbn': '9798653772627', 'asin': 'B08L4R179W'} ****************************** Google Images Covers ****************************** Request extra headers: [('User-agent', 'Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.87 Safari/537.36')] Failed to download valid cover Took 0.09308433532714844 seconds Search URL: https://www.google.com/search?as_st=y&tbm=isch&as_q=5S-Methode%3A+Wie+du+deinen+5S-Workshop+zur+erfolgreichen+Arbeitsplatzgestaltung+durchf%C3%BChrst+Waldemar+Trenkel&as_epq=&as_oq=&as_eq=&cr=&as_sitesearch=&safe=images&tbs=isz:lt,islt:svga,iar:t,ift:jpg Failed to download cover from Google Images Traceback (most recent call last): File "mechanize\_urllib2_fork.py", line 1236, in do_open File "http\client.py", line 1255, in request File "http\client.py", line 1301, in _send_request File "http\client.py", line 1250, in endheaders File "http\client.py", line 1010, in _send_output File "http\client.py", line 950, in send File "http\client.py", line 1424, in connect File "ssl.py", line 500, in wrap_socket File "ssl.py", line 1040, in _create File "ssl.py", line 1309, in do_handshake ConnectionResetError: [WinError 10054] An existing connection was forcibly closed by the remote host During handling of the above exception, another exception occurred: Traceback (most recent call last): File "calibre\ebooks\metadata\sources\covers.py", line 42, in run File "calibre\ebooks\metadata\sources\google_images.py", line 78, in download_cover File "calibre\ebooks\metadata\sources\google_images.py", line 108, in get_image_urls File "mechanize\_mechanize.py", line 257, in open File "mechanize\_mechanize.py", line 287, in _mech_open File "mechanize\_opener.py", line 193, in open File "mechanize\_urllib2_fork.py", line 425, in _open File "mechanize\_urllib2_fork.py", line 414, in _call_chain File "calibre\utils\browser.py", line 29, in https_open File "mechanize\_urllib2_fork.py", line 1240, in do_open urllib.error.URLError: <urlopen error [WinError 10054] An existing connection was forcibly closed by the remote host> ******************************************************************************** ****************************** Amazon.com Covers ****************************** Request extra headers: [('User-agent', 'Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.87 Safari/537.36'), ('Accept', 'text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8'), ('Upgrade-insecure-requests', '1')] Failed to download valid cover Took 0.09108257293701172 seconds No cached cover found, running identify User-agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.87 Safari/537.36 Server: auto Making google query: https://www.google.com/search?q=B08L4R179W+site%3Awww.amazon.com Failed to download cover from Amazon.com Traceback (most recent call last): File "mechanize\_urllib2_fork.py", line 1236, in do_open File "http\client.py", line 1255, in request File "http\client.py", line 1301, in _send_request File "http\client.py", line 1250, in endheaders File "http\client.py", line 1010, in _send_output File "http\client.py", line 950, in send File "http\client.py", line 1424, in connect File "ssl.py", line 500, in wrap_socket File "ssl.py", line 1040, in _create File "ssl.py", line 1309, in do_handshake ConnectionResetError: [WinError 10054] An existing connection was forcibly closed by the remote host During handling of the above exception, another exception occurred: Traceback (most recent call last): File "calibre\ebooks\metadata\sources\covers.py", line 46, in run File "calibre\ebooks\metadata\sources\amazon.py", line 1566, in download_cover File "calibre\ebooks\metadata\sources\amazon.py", line 1489, in identify File "calibre\ebooks\metadata\sources\amazon.py", line 1422, in search_search_engine File "calibre\ebooks\metadata\sources\search_engines.py", line 288, in google_search File "calibre\ebooks\metadata\sources\search_engines.py", line 68, in query File "mechanize\_mechanize.py", line 241, in open_novisit File "mechanize\_mechanize.py", line 287, in _mech_open File "mechanize\_opener.py", line 193, in open File "mechanize\_urllib2_fork.py", line 425, in _open File "mechanize\_urllib2_fork.py", line 414, in _call_chain File "calibre\utils\browser.py", line 29, in https_open File "mechanize\_urllib2_fork.py", line 1240, in do_open urllib.error.URLError: <urlopen error [WinError 10054] An existing connection was forcibly closed by the remote host> ******************************************************************************** ****************************** Open Library Covers ****************************** Request extra headers: [('User-agent', 'Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.87 Safari/537.36')] Failed to download valid cover Took 0.24622321128845215 seconds Failed to download cover for ISBN: 9798653772627 Traceback (most recent call last): File "mechanize\_urllib2_fork.py", line 1236, in do_open File "http\client.py", line 1255, in request File "http\client.py", line 1301, in _send_request File "http\client.py", line 1250, in endheaders File "http\client.py", line 1010, in _send_output File "http\client.py", line 950, in send File "http\client.py", line 1424, in connect File "ssl.py", line 500, in wrap_socket File "ssl.py", line 1040, in _create File "ssl.py", line 1309, in do_handshake ConnectionAbortedError: [WinError 10053] An established connection was aborted by the software in your host machine During handling of the above exception, another exception occurred: Traceback (most recent call last): File "calibre\ebooks\metadata\sources\openlibrary.py", line 30, in download_cover File "mechanize\_mechanize.py", line 241, in open_novisit File "mechanize\_mechanize.py", line 287, in _mech_open File "mechanize\_opener.py", line 193, in open File "mechanize\_urllib2_fork.py", line 425, in _open File "mechanize\_urllib2_fork.py", line 414, in _call_chain File "calibre\utils\browser.py", line 29, in https_open File "mechanize\_urllib2_fork.py", line 1240, in do_open urllib.error.URLError: <urlopen error [WinError 10053] An established connection was aborted by the software in your host machine> ******************************************************************************** |
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#2 |
creator of calibre
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Location: Mumbai, India
Device: Various
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Something is blocking calibre most likely an antivirus/firewall. Add exceptions for calibre.exe and calibre_parallel.exe to those.
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#3 |
Well trained by Cats
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Join Date: Aug 2009
Location: The Central Coast of California
Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A
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Also, there have been other issues with 5.33.0
You might want to force an update to 5.33.2 (latest hot fix) by going to the download page (there is no notification for minor release) |
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#4 |
Junior Member
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Karma: 10
Join Date: Dec 2021
Location: Germany
Device: iPad Pro
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Thanks for the quick advice. I updated to 5.33.2 and again disabled both my antivirus program (Kaspersky) and the firewall. Unfortunately, same behavior. I also added both calibre.exe and calibre_parallel.exe to the exception lists (both Kaspersky and Defender (inbound and outbound)) - still not working.
I have not changed anything in my configuration - so wonder if Windows 11 behaves different. But then others would have issues as well ... If it is related to the firewall/antivirus (as it looks like) - disabling both should solve the problem - which is not the case. What else could I try? Thanks, Claus Code:
calibre, version 5.33.2 ERROR: No matches found: <p>Failed to find any books that match your search. Try making the search <b>less specific</b>. For example, use only the author's last name and a single distinctive word from the title.<p>To see the full log, click "Show details". Running identify query with parameters: {'title': 'Strategische Positionierung und Kundenzufriedenheit', 'authors': ['Armin Töpfer'], 'identifiers': {'isbn': '9783658320188', 'amazon_de': '3658320184'}, 'timeout': 30} Using plugins: Google (1, 0, 3), Amazon.com (1, 2, 21) The log from individual plugins is below ****************************** Google (1, 0, 3) ****************************** Found 0 results Downloading from Google took 0.06806206703186035 Making query: https://books.google.com/books/feeds/volumes?q=isbn%3A9783658320188&max-results=20&start-index=1&min-viewability=none Failed to make identify query: 'https://books.google.com/books/feeds/volumes?q=isbn%3A9783658320188&max-results=20&start-index=1&min-viewability=none' Traceback (most recent call last): File "mechanize\_urllib2_fork.py", line 1236, in do_open File "http\client.py", line 1255, in request File "http\client.py", line 1301, in _send_request File "http\client.py", line 1250, in endheaders File "http\client.py", line 1010, in _send_output File "http\client.py", line 950, in send File "http\client.py", line 1424, in connect File "ssl.py", line 500, in wrap_socket File "ssl.py", line 1040, in _create File "ssl.py", line 1309, in do_handshake ConnectionResetError: [WinError 10054] An existing connection was forcibly closed by the remote host During handling of the above exception, another exception occurred: Traceback (most recent call last): File "calibre\ebooks\metadata\sources\google.py", line 374, in make_query File "mechanize\_mechanize.py", line 241, in open_novisit File "mechanize\_mechanize.py", line 287, in _mech_open File "mechanize\_opener.py", line 193, in open File "mechanize\_urllib2_fork.py", line 425, in _open File "mechanize\_urllib2_fork.py", line 414, in _call_chain File "calibre\utils\browser.py", line 29, in https_open File "mechanize\_urllib2_fork.py", line 1240, in do_open urllib.error.URLError: <urlopen error [WinError 10054] An existing connection was forcibly closed by the remote host> ******************************************************************************** ****************************** Amazon.com (1, 2, 21) ****************************** Found 0 results Downloading from Amazon.com took 0.06706047058105469 User-agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:86.0) Gecko/20100101 Firefox/86.0 Server: auto Making google query: https://www.google.com/search?q=3658320184+site%3Awww.amazon.de Plugin Amazon.com failed Traceback (most recent call last): File "mechanize\_urllib2_fork.py", line 1236, in do_open File "http\client.py", line 1255, in request File "http\client.py", line 1301, in _send_request File "http\client.py", line 1250, in endheaders File "http\client.py", line 1010, in _send_output File "http\client.py", line 950, in send File "http\client.py", line 1424, in connect File "ssl.py", line 500, in wrap_socket File "ssl.py", line 1040, in _create File "ssl.py", line 1309, in do_handshake ConnectionResetError: [WinError 10054] An existing connection was forcibly closed by the remote host During handling of the above exception, another exception occurred: Traceback (most recent call last): File "calibre\ebooks\metadata\sources\identify.py", line 46, in run File "calibre\ebooks\metadata\sources\amazon.py", line 1489, in identify File "calibre\ebooks\metadata\sources\amazon.py", line 1422, in search_search_engine File "calibre\ebooks\metadata\sources\search_engines.py", line 288, in google_search File "calibre\ebooks\metadata\sources\search_engines.py", line 68, in query File "mechanize\_mechanize.py", line 241, in open_novisit File "mechanize\_mechanize.py", line 287, in _mech_open File "mechanize\_opener.py", line 193, in open File "mechanize\_urllib2_fork.py", line 425, in _open File "mechanize\_urllib2_fork.py", line 414, in _call_chain File "calibre\utils\browser.py", line 29, in https_open File "mechanize\_urllib2_fork.py", line 1240, in do_open urllib.error.URLError: <urlopen error [WinError 10054] An existing connection was forcibly closed by the remote host> ******************************************************************************** The identify phase took 0.20 seconds The longest time (0.068062) was taken by: Google Merging results from different sources We have 0 merged results, merging took: 0.00 seconds |
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#5 |
creator of calibre
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Karma: 27110894
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Location: Mumbai, India
Device: Various
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reboot in safe mode and see if it still fails.
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#6 |
Junior Member
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Join Date: Dec 2021
Location: Germany
Device: iPad Pro
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Rebooted in safe mode and tried again. Same problem with a slightly different error message. It's now an error in the socket library and [Errno 11003] instead of [WinError 10054].
Trying both URLs https://books.google.com/books/feeds...ewability=none and https://www.google.com/search?q=3658...Awww.amazon.de in a browser (Chrome) - works perfectly fine. I also de-installed all various versions of Python (Anaconda, Python 3.8.5 and Python 3.10.0) from the computer, removed all PATH settings and reinstalled Calibre 5.33.2 again - with a restart after every task. No change. Disabled again Kaspersky and Windows Defender Firewall - also no change. Running out of ideas... Code:
calibre, version 5.33.2 ERROR: No matches found: <p>Failed to find any books that match your search. Try making the search <b>less specific</b>. For example, use only the author's last name and a single distinctive word from the title.<p>To see the full log, click "Show details". Running identify query with parameters: {'title': 'Strategische Positionierung und Kundenzufriedenheit', 'authors': ['Armin Töpfer'], 'identifiers': {'isbn': '9783658320188', 'amazon_de': '3658320184'}, 'timeout': 30} Using plugins: Google (1, 0, 3), Amazon.com (1, 2, 21) The log from individual plugins is below ****************************** Google (1, 0, 3) ****************************** Found 0 results Downloading from Google took 0.05317187309265137 Making query: https://books.google.com/books/feeds/volumes?q=isbn%3A9783658320188&max-results=20&start-index=1&min-viewability=none Failed to make identify query: 'https://books.google.com/books/feeds/volumes?q=isbn%3A9783658320188&max-results=20&start-index=1&min-viewability=none' Traceback (most recent call last): File "mechanize\_urllib2_fork.py", line 1236, in do_open File "http\client.py", line 1255, in request File "http\client.py", line 1301, in _send_request File "http\client.py", line 1250, in endheaders File "http\client.py", line 1010, in _send_output File "http\client.py", line 950, in send File "http\client.py", line 1417, in connect File "http\client.py", line 921, in connect File "socket.py", line 787, in create_connection File "socket.py", line 918, in getaddrinfo socket.gaierror: [Errno 11003] getaddrinfo failed During handling of the above exception, another exception occurred: Traceback (most recent call last): File "calibre\ebooks\metadata\sources\google.py", line 374, in make_query File "mechanize\_mechanize.py", line 241, in open_novisit File "mechanize\_mechanize.py", line 287, in _mech_open File "mechanize\_opener.py", line 193, in open File "mechanize\_urllib2_fork.py", line 425, in _open File "mechanize\_urllib2_fork.py", line 414, in _call_chain File "calibre\utils\browser.py", line 29, in https_open File "mechanize\_urllib2_fork.py", line 1240, in do_open urllib.error.URLError: <urlopen error [Errno 11003] getaddrinfo failed> ******************************************************************************** ****************************** Amazon.com (1, 2, 21) ****************************** Found 0 results Downloading from Amazon.com took 0.05317187309265137 User-agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36 Server: auto Making google query: https://www.google.com/search?q=3658320184+site%3Awww.amazon.de Plugin Amazon.com failed Traceback (most recent call last): File "mechanize\_urllib2_fork.py", line 1236, in do_open File "http\client.py", line 1255, in request File "http\client.py", line 1301, in _send_request File "http\client.py", line 1250, in endheaders File "http\client.py", line 1010, in _send_output File "http\client.py", line 950, in send File "http\client.py", line 1417, in connect File "http\client.py", line 921, in connect File "socket.py", line 787, in create_connection File "socket.py", line 918, in getaddrinfo socket.gaierror: [Errno 11003] getaddrinfo failed During handling of the above exception, another exception occurred: Traceback (most recent call last): File "calibre\ebooks\metadata\sources\identify.py", line 46, in run File "calibre\ebooks\metadata\sources\amazon.py", line 1489, in identify File "calibre\ebooks\metadata\sources\amazon.py", line 1422, in search_search_engine File "calibre\ebooks\metadata\sources\search_engines.py", line 288, in google_search File "calibre\ebooks\metadata\sources\search_engines.py", line 68, in query File "mechanize\_mechanize.py", line 241, in open_novisit File "mechanize\_mechanize.py", line 287, in _mech_open File "mechanize\_opener.py", line 193, in open File "mechanize\_urllib2_fork.py", line 425, in _open File "mechanize\_urllib2_fork.py", line 414, in _call_chain File "calibre\utils\browser.py", line 29, in https_open File "mechanize\_urllib2_fork.py", line 1240, in do_open urllib.error.URLError: <urlopen error [Errno 11003] getaddrinfo failed> ******************************************************************************** The identify phase took 0.21 seconds The longest time (0.053172) was taken by: Google Merging results from different sources We have 0 merged results, merging took: 0.00 seconds |
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#7 |
creator of calibre
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Location: Mumbai, India
Device: Various
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getaddrinfo failing means looking up the IP address for a server such as google.com is failing. THere is definitely some blocking going on either on the machine itself or in the network path between the machine and the internet.
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#8 |
Junior Member
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Join Date: Dec 2021
Location: Germany
Device: iPad Pro
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I really wonder what else could block. Both my Windows machine and my Mac Mini are on the same switch, connected to the same router. My Mac works without any problems, my Windows computer also never had any problems over all the years (and Windows versions). This only started until upgrading to Windows 11. What could still block in safe mode? I have not faced any other issues yet (with all my other programs connecting to various sources).
I have to verify, if my Python program I've written some time ago is still working (it connects to an external REST API). Maybe the internal URLs are somehow blocked - I'm puzzled ![]() |
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#9 | |
Grand Sorcerer
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Join Date: Jan 2010
Location: Notts, England
Device: Kobo Libra 2
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Quote:
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#10 |
Junior Member
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Karma: 10
Join Date: Dec 2021
Location: Germany
Device: iPad Pro
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I have the following configuration in my router:
Code:
DNS servers used 8.8.8.8 8.8.4.4 2003:180:2:9000::53 (currently used for standard queries) 2003:180:2:7000::53 Nevertheless, I changed my DNS configuration manually on my Windows computer as well to give it a try: Code:
IPv4 DNS servers: 8.8.8.8 (Encrypted preferred) 8.8.4.4 (Encrypted preferred) Somehow I have the gut feeling this is related to the way the Python programs are called (http\client.py). How does this work and is this something I can verify? The first call that usually fails is "mechanize\_urllib2_fork.py". Maybe there is something in Windows 11 which blocks this communication. Otherwise, there is not much left. It worked before on Windows, it still works on my Apple Mini, and I did not change anything in my network configuration. If I manually enter the URLs (e.g. https://www.google.com/search?q=3809...Awww.amazon.de into a browser, they are working fine. I think something is blocking the internal Python URL calls (even in Windows Safe Mode), so I think it must be OS related. Any clues where to look? What really puzzles me is that this worked perfectly fine for many years on my Windows computer as well, with the same configuration, same AV program, same network settings, same router configuration, ... and it still works in the same network with my Apple Mini. And I have not changed anything- except I updated to Windows 11. I can't even blame Kaspersky, because I have the same issues in safe mode. Anyway, thanks for all the suggestions. Any further ideas I more than welcome ![]() Regards, Claus |
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#11 |
Bibliophagist
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Join Date: Jul 2010
Location: Vancouver
Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos
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For what it's worth, I've been running calibre under Windows 11 since the first WIP beta releases. I did not see the behaviour you are seeing with metadata downloads with the preview releases nor with the general availability release.
Personally, I tend to agree that one of the programs (antivirus, antimalware, anti-whatever, firewall, etc.) you have installed are causing your issue. I'm tempted to suggest that you uninstall calibre and delete the calibre2 directory, then re-install. |
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#12 |
Grand Sorcerer
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Join Date: Nov 2007
Location: Toronto
Device: Libra H2O, Libra Colour
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Or try a simpler test. Install a copy of calibre portable (which will be using it's own set of settings), create a new library with it and see what happens with it.
Sent from my Pixel 4a using Tapatalk |
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#13 |
Grand Sorcerer
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
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Also, the two errors shown are different. The first is something going wrong after the connection to the server has started. The second is the DNS not being able to resolve the host name. As the second is happening when running Windows in safe-mode, it is very likely that the network configuration in safe mode is different. That it could be using a different DNS, or none at all.
Searching for the error, this could be a network timeout and Windows is closing the connection with this error. Which could also be caused by the usual suspects (anti-whatever or a firewall) getting in the way. I think it could also be a proxy timing out. Can you test a different network path? Using the phone as a hotspot is usually good as that usually changes a lot of the network path. |
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#14 | |
Bibliophagist
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#15 |
Junior Member
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Join Date: Dec 2021
Location: Germany
Device: iPad Pro
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Thanks for all the great suggestions, here an update:
@DNSB: Tried that already before, even deleted all Calibre related folder under Users/<myuser>/AppData/Local. Same behavior. I agree with your second post, I have forgotten to verify the network settings in safe mode. @PeterT: Installed a portable version on my Windows computer and linked to a local directory. Great surprise - it worked! ![]() @davidfor: Have not tried this, but the portable version of Calibre is working, so I don't think anymore this is a network (or AV/firewall) related issue. And I had the same behavior with Kaspersky switched off. I will next try to find out the differences between the installed version of Calibre and the portable version. I'm still wondering why the normally installed version stopped working on Windows (but not on macOS), with Calibre versions in-sync. Thanks again for all your help, suggestions and support! Claus |
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