Weird reboot issue with Kindle paperwhite

Quaxo76 · 09-22-2021, 12:59 PM

Hello,
I recently bought an used Kindle paperwhite, in excellent functional condition. It came still linked to the previous owner's Kindle account, which included more than 200 books downloaded on the device. One of them was a huge book, comprising more than 500 mystery classics. It opened perfectly and worked flawlessly.
Then I unlinked the Kindle from the other user's account, and linked it to mine, and performed a factory reset, and loaded my books on it. Then I bought the huge collection for my account too, because I liked it.
But now, whenever I try to download it, it seems to complete the download, but immediately after that, the Kindle freezes and reboots. And on next reboot the book isn't there.
I've read that it's a very hard book on Kindles, but I've seen it work perfectly on the same device, before the factory reset.
Does anyone have an idea why this is happening? Is there a way to make the book work?
Here's the link to the book: https://www.amazon.it/BRITISH-MYSTER...pt=ABIS_EBOOKS

Thanks,
Cristian

Quoth · 09-22-2021, 03:30 PM

Download via PC and transfer via USB.
Also get Calibre if you don't have it.

Quaxo76 · 09-22-2021, 05:10 PM

Thank you for your reply.
I've never used a Kindle before and I didn't know you could do that. I've installed calibre and I'm trying to figure it out. But I'm having trouble installing Kindle on my PC... I use Linux and when trying to install Kindle with wine, it fails. I'm investigating it...

Cristian

Quaxo76 · 09-22-2021, 06:31 PM

Quote:

Originally Posted by Quaxo76

Thank you for your reply.
I've never used a Kindle before and I didn't know you could do that. I've installed calibre and I'm trying to figure it out. But I'm having trouble installing Kindle on my PC... I use Linux and when trying to install Kindle with wine, it fails. I'm investigating it...

Cristian

OK, this is getting complicated.
I changed wine to 32bit and Kindle installed. But it complained that it can't connect to internet.
So I tried several different wineprefixes and several older versions of Kindle, all failed to connect. I updated wine, installed ie8 with winetricks, no change.
Then I setup a virtual Windows XP installation on Virtualbox... and Kindle doesn't install. I can see the "unpacking" window, but then it just quits, leaving behind an empty Amazon/Kindle folder. I can't find a way to actually run the Kindle app, so that I may convert the book.
Would it help if I installed the Android app on my phone, and downloaded the book there? Would Calibre be able to read that file?

Ah, I installed Calibre and set it up, I also created (as suggested) a gmx email address to directly send books to the kindle reader via email. But as soon as Calibre tried to send an email, it failed and it actually blocked my gmx account, due to "irregular activity" on the account.

This is getting very frustrating. It's well past midnight here and I've been at it for hours. I just wanted to read a book that I purchased...

Cristian

Morpheus Phreak · 09-23-2021, 02:07 AM

Quote:

Originally Posted by Quaxo76

OK, this is getting complicated.
I changed wine to 32bit and Kindle installed. But it complained that it can't connect to internet.
So I tried several different wineprefixes and several older versions of Kindle, all failed to connect. I updated wine, installed ie8 with winetricks, no change.
Then I setup a virtual Windows XP installation on Virtualbox... and Kindle doesn't install. I can see the "unpacking" window, but then it just quits, leaving behind an empty Amazon/Kindle folder. I can't find a way to actually run the Kindle app, so that I may convert the book.
Would it help if I installed the Android app on my phone, and downloaded the book there? Would Calibre be able to read that file?

Ah, I installed Calibre and set it up, I also created (as suggested) a gmx email address to directly send books to the kindle reader via email. But as soon as Calibre tried to send an email, it failed and it actually blocked my gmx account, due to "irregular activity" on the account.

This is getting very frustrating. It's well past midnight here and I've been at it for hours. I just wanted to read a book that I purchased...

Cristian

Did you try their first suggestion of just downloading the book directly from the Amazon website on a PC and then transfering it to Kindle via USB?

Calibre was a separate suggestion they were making for overall library management from a PC.

It should be as simple as downloading the book from the Amazon site and then plugging in the Kindle and moving the book to the documents folder on the Kindle.

Quoth · 09-23-2021, 04:36 AM

I don't have Kindle installed on any PC.
You can download existing titles to PC (Mac, Windows, Linux, iOS, Android) from a new purchase OR your Amazon "library" (previous purchases).

No other software needed on the PC (or phone or tablet) other than a file browser to copy the downloaded file via USB to the Kindle. It looks like a USB memory stick to all OSes.

Quaxo76 · 09-23-2021, 12:22 PM

Thank you, I didn't know there was a way to download the file directly from the web site, and I was overthinking this. The USB transfer worked perfectly. Now I'm curious, what made the Kindle crash? It was not the downloading process, because the crash happened after the download completed. What does the Kindle do to a file after downloading it, that doesn't need to be done if the file is transferred via USB instead?

About Calibre: I have a collection of epub books, which I know the Kindle can't read. Can Calibre convert them to a format that the Kindle will accept (mobi, I think)? Will these books keep the re-flowing and linking capabilities?

Thanks again
Cristian

DNSB · 09-23-2021, 12:25 PM

Quote:

Originally Posted by Quaxo76

About Calibre: I have a collection of epub books, which I know the Kindle can't read. Can Calibre convert them to a format that the Kindle will accept (mobi, I think)? Will these books keep the re-flowing and linking capabilities?

Thanks again
Cristian

I'd recommend converting to azw3/KF8 instead of mobi. Your Paperwhite should support that format.

Quoth · 09-23-2021, 03:48 PM

Quote:

Originally Posted by Quaxo76

The USB transfer worked perfectly. Now I'm curious, what made the Kindle crash? It was not the downloading process, because the crash happened after the download completed. What does the Kindle do to a file after downloading it, that doesn't need to be done if the file is transferred via USB instead?

Direct 2G/3G/4G or WiFi transfer from Amazon to modern Kindles uses KFX format & files. A Download to PC is KF8 format. A really old Kindle will use KF7 in either case.

Could be a KFX related bug. Also KFX adds DRM even when publisher asks for none.

Quaxo76 · 09-24-2021, 05:08 AM

Update... something weird happened.
After transferring the file via USB as instructed, the book was working fine. I read it for a few hours. Then I opened the settings page to look at the serial number of my device, to identify the generation, and after being left alone for a couple of minutes with that page on screen, the Kindle self-rebooted.
After that, it would reboot every time I tried to open that book. I checked on the storage information page, and that book was listed as 85MB instead of 125MB, so I copied it again from my computer. Now it's working again.
So apparently the file got corrupted/truncated. Is this something that can be expected to happen, or would this point to a possible hardware problem?

Cristian

mergen3107 · 09-24-2021, 05:43 AM

Maybe it has problems will indexing, because honestly 125 MB is too much for a book.

To check this, search for some nonsense like “hdgdhs”, hit Enter. After this you should see “0 results” and something like “Text in books”, tap on it and you will see the number of books still being indexed. If this book is still there, connect Kindle to charger and wait until it finishes.

This hopefully will fix your weird issues.

Quoth · 09-24-2021, 07:31 AM

Harvard Classics + fiction extras is a 52 M byte ebook of 71 or 72 books. It's unmanageably big.

09-22-2021, 12:59 PM	#1
Quaxo76 Member Posts: 14 Karma: 10 Join Date: Sep 2021 Device: Kindle paperwhite	Weird reboot issue with Kindle paperwhite Hello, I recently bought an used Kindle paperwhite, in excellent functional condition. It came still linked to the previous owner's Kindle account, which included more than 200 books downloaded on the device. One of them was a huge book, comprising more than 500 mystery classics. It opened perfectly and worked flawlessly. Then I unlinked the Kindle from the other user's account, and linked it to mine, and performed a factory reset, and loaded my books on it. Then I bought the huge collection for my account too, because I liked it. But now, whenever I try to download it, it seems to complete the download, but immediately after that, the Kindle freezes and reboots. And on next reboot the book isn't there. I've read that it's a very hard book on Kindles, but I've seen it work perfectly on the same device, before the factory reset. Does anyone have an idea why this is happening? Is there a way to make the book work? Here's the link to the book: https://www.amazon.it/BRITISH-MYSTER...pt=ABIS_EBOOKS Thanks, Cristian

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09-22-2021, 03:30 PM	#2
Quoth Still reading Posts: 13,987 Karma: 103895653 Join Date: Jun 2017 Location: Ireland Device: All 4 Kinds: epub eink, Kindle, android eink, NxtPaper	Download via PC and transfer via USB. Also get Calibre if you don't have it.

09-22-2021, 05:10 PM	#3
Quaxo76 Member Posts: 14 Karma: 10 Join Date: Sep 2021 Device: Kindle paperwhite	Thank you for your reply. I've never used a Kindle before and I didn't know you could do that. I've installed calibre and I'm trying to figure it out. But I'm having trouble installing Kindle on my PC... I use Linux and when trying to install Kindle with wine, it fails. I'm investigating it... Cristian

09-23-2021, 04:36 AM	#6
Quoth Still reading Posts: 13,987 Karma: 103895653 Join Date: Jun 2017 Location: Ireland Device: All 4 Kinds: epub eink, Kindle, android eink, NxtPaper	I don't have Kindle installed on any PC. You can download existing titles to PC (Mac, Windows, Linux, iOS, Android) from a new purchase OR your Amazon "library" (previous purchases). No other software needed on the PC (or phone or tablet) other than a file browser to copy the downloaded file via USB to the Kindle. It looks like a USB memory stick to all OSes.

09-23-2021, 12:22 PM	#7
Quaxo76 Member Posts: 14 Karma: 10 Join Date: Sep 2021 Device: Kindle paperwhite	Thank you, I didn't know there was a way to download the file directly from the web site, and I was overthinking this. The USB transfer worked perfectly. Now I'm curious, what made the Kindle crash? It was not the downloading process, because the crash happened after the download completed. What does the Kindle do to a file after downloading it, that doesn't need to be done if the file is transferred via USB instead? About Calibre: I have a collection of epub books, which I know the Kindle can't read. Can Calibre convert them to a format that the Kindle will accept (mobi, I think)? Will these books keep the re-flowing and linking capabilities? Thanks again Cristian

09-24-2021, 05:08 AM	#10
Quaxo76 Member Posts: 14 Karma: 10 Join Date: Sep 2021 Device: Kindle paperwhite	Update... something weird happened. After transferring the file via USB as instructed, the book was working fine. I read it for a few hours. Then I opened the settings page to look at the serial number of my device, to identify the generation, and after being left alone for a couple of minutes with that page on screen, the Kindle self-rebooted. After that, it would reboot every time I tried to open that book. I checked on the storage information page, and that book was listed as 85MB instead of 125MB, so I copied it again from my computer. Now it's working again. So apparently the file got corrupted/truncated. Is this something that can be expected to happen, or would this point to a possible hardware problem? Cristian

09-24-2021, 05:43 AM	#11
mergen3107 Wizard Posts: 1,506 Karma: 5000046 Join Date: Feb 2012 Location: Cape Canaveral Device: Kindle Scribe	Maybe it has problems will indexing, because honestly 125 MB is too much for a book. To check this, search for some nonsense like “hdgdhs”, hit Enter. After this you should see “0 results” and something like “Text in books”, tap on it and you will see the number of books still being indexed. If this book is still there, connect Kindle to charger and wait until it finishes. This hopefully will fix your weird issues.

09-24-2021, 07:31 AM	#12
Quoth Still reading Posts: 13,987 Karma: 103895653 Join Date: Jun 2017 Location: Ireland Device: All 4 Kinds: epub eink, Kindle, android eink, NxtPaper	Harvard Classics + fiction extras is a 52 M byte ebook of 71 or 72 books. It's unmanageably big.

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