Kobo site loading a particular link in another language

tea2 · 08-15-2021, 12:39 PM

The Canadian store is my home store, but right now, there is a particular sale link on the homepage that reloads in Catalan when I click on it and then anything I click on from there loads all my page headers and text in that language. Sometimes it says the link doesn't exist.

The link is "Uncork 2021's Cheered and Revered." Any other sales links and usual stuff I check, such as daily deals, seem to load fine. I haven't changed my language settings at all.

Edit: is still happening, but I guess I can live without one sale.

davidfor · 08-15-2021, 08:54 PM

I just set my country to Canada and I can see "Uncork 2021's Cheered and Revered" on the home page. When I click it, the page I am taken to appears to be the Australian version ("au" in the URL and the Australian flag to show the country). If I click the flag and choose Canada as my region, the page appears to be displayed correctly and I can click the books to see them.

That suggests that Kobo has your IP address as coming from the Catalan region. You should contact them and tell them there is a problem.

tea2 · 08-16-2021, 01:51 PM

It's not happening with any other links or sales. When I look at the address bar, I think it's confusion between ca/en and ca/ca for the country/language in the link? Everything else comes up ca/en for country and language when I click on it, and I'm still in the Canadian store even with the link in question. Catalan seems oddly specific, and it's abbreviated ca as well in the address bar.

The sale is over now anyway, and there's a new sale that works in the usual way, and everything else shows the right store and language. I appreciate your having checked from your end!

Kobo doesn't seem to be able to explain it, and said they'd pass it along. They offered me 5 bucks for the trouble.

08-15-2021, 12:39 PM	#1
tea2 Zealot Posts: 102 Karma: 864936 Join Date: Jul 2011 Location: Canada Device: Kindle 2, iPad Mini 4, Aura One, Kobo Clara 2e	Kobo site loading a particular link in another language The Canadian store is my home store, but right now, there is a particular sale link on the homepage that reloads in Catalan when I click on it and then anything I click on from there loads all my page headers and text in that language. Sometimes it says the link doesn't exist. The link is "Uncork 2021's Cheered and Revered." Any other sales links and usual stuff I check, such as daily deals, seem to load fine. I haven't changed my language settings at all. Edit: is still happening, but I guess I can live without one sale. Last edited by tea2; 08-15-2021 at 08:22 PM.

08-16-2021, 01:51 PM	#3
tea2 Zealot Posts: 102 Karma: 864936 Join Date: Jul 2011 Location: Canada Device: Kindle 2, iPad Mini 4, Aura One, Kobo Clara 2e	It's not happening with any other links or sales. When I look at the address bar, I think it's confusion between ca/en and ca/ca for the country/language in the link? Everything else comes up ca/en for country and language when I click on it, and I'm still in the Canadian store even with the link in question. Catalan seems oddly specific, and it's abbreviated ca as well in the address bar. The sale is over now anyway, and there's a new sale that works in the usual way, and everything else shows the right store and language. I appreciate your having checked from your end! Kobo doesn't seem to be able to explain it, and said they'd pass it along. They offered me 5 bucks for the trouble. Last edited by tea2; 08-16-2021 at 03:38 PM.

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08-15-2021, 08:54 PM	#2
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	I just set my country to Canada and I can see "Uncork 2021's Cheered and Revered" on the home page. When I click it, the page I am taken to appears to be the Australian version ("au" in the URL and the Australian flag to show the country). If I click the flag and choose Canada as my region, the page appears to be displayed correctly and I can click the books to see them. That suggests that Kobo has your IP address as coming from the Catalan region. You should contact them and tell them there is a problem.

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