Can't install sony ebook software Vista 64bit

WinHac · 06-08-2008, 08:59 PM

Having trouble installing the sony software on my vista home preimum x64bit os. During the install process it says the wizard was interupted before the install could complete. Anyone have any ideas? I tried running as administrator.

mcramer · 06-08-2008, 10:47 PM

Have you read this thread?

Leaping Gnome · 07-20-2008, 11:23 PM

I have the same problem on Vista x64. That thread is pretty much useless. There is one guy that says he could extract the files via command line but he did not post details and when I use the /? switch for the installer file on the command line it gives no option to just extract the files.

Sony's Connect website plainly states they support "Windows Vista". It does not make any distinction between 32 and 64bit versions.

EDIT: I emailed Sony tonight about this problem. I will let you know what they reply with, if they do.

Leaping Gnome · 07-21-2008, 12:21 PM

I received a reply from Sony:

Quote:

I would like to inform you that the eBook Library Software is not supported by 64 bit operating system.

Nice of them to tell us, eh? Instead they plaster "we support Vista!" over their site. I emailed them back:

Quote:

Thank you for the quick response Martin. I am disappointed to hear you do not support Vista x64, do you have any plans to in the future, or an estimate when you might?

Also, I would suggest your web pages be updated to reflect this, or at least a help topic added. When you go to the Download link on the ebooks.connect.com website, on the right it clearly states it supports Vista, making no distinction that it actually only supports 32 bit versions of Vista. It is the same when I look at help topic number 95 - "Does the eBook Library Software support Windows Vista?". It does not state anything about not supporting Vista x64.

Thanks again.

Leaping Gnome · 07-24-2008, 09:57 PM

I found a way around this in another thread here. I wrote up some quick directions, here you go!

1. Download the eBook software.
2. Copy it to an easy location, like C:.
3. Go to a command window (Start -> Run -> Type "cmd")
4. Navigate to where you saved it, if you saved it on C:, just type "cd\" to go to the root of the C: drive.
5. Type the name of the file and a /a switch. Since the default name has spaces you'll need to use quotes. The command should look like this - "Ebook Library Installer" /a
6. Go through the prompts and it will ask you where to save the files, this installs the program where-ever you want, I just created a folder called SonyConnect.
7. It's all installed! Now it will not auto-create the icons for you, so if you want that, go to the next step.
8. The executable is in the folder \SonyConnect\program files\Sony\Reader\Data\bin (substitute SonyConnect for whatever you called your folder). Right-click and choose Send To -> Desktop (create shortcut). This will place an icon for it on your desktop.

All done!

JSWolf · 07-24-2008, 10:05 PM

Does the MSI that is extracted from the eBook Library installer actually work to install it on Vista x64?

Leaping Gnome · 07-24-2008, 10:14 PM

No, that MSI in the root folder does not work, BUT you don't actually need to use it for anything, everything is already installed for you to use in the sub-folders. I have not tried to sync my Reader yet, but I was able to use the Connect store no problem but just running the executable I mentioned above.

JSWolf · 08-03-2008, 08:52 PM

The auto-sync doesn't work all that well to be honest. Either don't use auto-sync or just use manual-sync.

Megatron-UK · 08-06-2008, 03:55 AM

Installing the software on Vista 64 has been documented several times in multiple threads - a simple search with "sony vista 64 install" brings them all up.

Leaping Gnome · 08-06-2008, 10:04 AM

Megatron, back when I was trying to fix this I did a search and didn't turn up anything.

Luckily now you can just read the sticky now posted to the top of this forum.

EDIT: Megatron, I ran your search, it returns 42 threads, not a single one contains a solution other than "downgrade Vista to 32bit" or "run a virtual machine".

Megatron-UK · 08-08-2008, 03:19 AM

Funny... before this thread existed it was actually the second one in the list when you enter those search criteria:
https://www.mobileread.com/forums/sho...+vista+install

With this thread, it appears as the third in the list.

pox67 · 08-09-2008, 08:24 PM

Thanks Leaping Gnome. That worked well!
Does the software have the same functionality installed this way or is there somthing funky I should know about?

fekg · 08-10-2008, 12:27 PM

I installed the previous version by installing on a x86 Windows VM and copying the files onto my x64 machine. For the latest release it looks like it also installs a windows service so it's not as simple.

I also tried opening the installer in Orca, but there's nothing obvious in the MSI database... still playing around trying to get 2.2 working on vista x64....

igorsk · 08-10-2008, 05:53 PM

Check here for a solution.

teendoc · 09-17-2008, 11:01 PM

I'm not sure what I've done wrong, but when I click on the shortcut I created, the only thing I get is something that says eBook reader has stopped working and windows is checking for a solution to this problem. Any ideas?

06-08-2008, 08:59 PM	#1
WinHac Junior Member Posts: 3 Karma: 10 Join Date: May 2008 Device: eReader 505	Can't install sony ebook software Vista 64bit Having trouble installing the sony software on my vista home preimum x64bit os. During the install process it says the wizard was interupted before the install could complete. Anyone have any ideas? I tried running as administrator.

07-20-2008, 11:23 PM	#3
Leaping Gnome Evangelist Posts: 490 Karma: 1641 Join Date: Oct 2006 Location: Louisville Device: Sony Reader PRS-500	I have the same problem on Vista x64. That thread is pretty much useless. There is one guy that says he could extract the files via command line but he did not post details and when I use the /? switch for the installer file on the command line it gives no option to just extract the files. Sony's Connect website plainly states they support "Windows Vista". It does not make any distinction between 32 and 64bit versions. EDIT: I emailed Sony tonight about this problem. I will let you know what they reply with, if they do. Last edited by Leaping Gnome; 07-20-2008 at 11:31 PM.

08-06-2008, 10:04 AM	#10
Leaping Gnome Evangelist Posts: 490 Karma: 1641 Join Date: Oct 2006 Location: Louisville Device: Sony Reader PRS-500	Megatron, back when I was trying to fix this I did a search and didn't turn up anything. Luckily now you can just read the sticky now posted to the top of this forum. EDIT: Megatron, I ran your search, it returns 42 threads, not a single one contains a solution other than "downgrade Vista to 32bit" or "run a virtual machine". Last edited by Leaping Gnome; 08-06-2008 at 10:14 AM.

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06-08-2008, 10:47 PM	#2
mcramer Kiwi reader Posts: 107 Karma: 349 Join Date: Sep 2007 Location: Wellington, New Zealand Device: iPad, iPhone	Have you read this thread?

07-24-2008, 09:57 PM	#5
Leaping Gnome Evangelist Posts: 490 Karma: 1641 Join Date: Oct 2006 Location: Louisville Device: Sony Reader PRS-500	I found a way around this in another thread here. I wrote up some quick directions, here you go! 1. Download the eBook software. 2. Copy it to an easy location, like C:. 3. Go to a command window (Start -> Run -> Type "cmd") 4. Navigate to where you saved it, if you saved it on C:, just type "cd\" to go to the root of the C: drive. 5. Type the name of the file and a /a switch. Since the default name has spaces you'll need to use quotes. The command should look like this - "Ebook Library Installer" /a 6. Go through the prompts and it will ask you where to save the files, this installs the program where-ever you want, I just created a folder called SonyConnect. 7. It's all installed! Now it will not auto-create the icons for you, so if you want that, go to the next step. 8. The executable is in the folder \SonyConnect\program files\Sony\Reader\Data\bin (substitute SonyConnect for whatever you called your folder). Right-click and choose Send To -> Desktop (create shortcut). This will place an icon for it on your desktop. All done!

07-24-2008, 10:05 PM	#6
JSWolf Resident Curmudgeon Posts: 79,064 Karma: 144284144 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Does the MSI that is extracted from the eBook Library installer actually work to install it on Vista x64?

07-24-2008, 10:14 PM	#7
Leaping Gnome Evangelist Posts: 490 Karma: 1641 Join Date: Oct 2006 Location: Louisville Device: Sony Reader PRS-500	No, that MSI in the root folder does not work, BUT you don't actually need to use it for anything, everything is already installed for you to use in the sub-folders. I have not tried to sync my Reader yet, but I was able to use the Connect store no problem but just running the executable I mentioned above.

08-03-2008, 08:52 PM	#8
JSWolf Resident Curmudgeon Posts: 79,064 Karma: 144284144 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	The auto-sync doesn't work all that well to be honest. Either don't use auto-sync or just use manual-sync.

08-06-2008, 03:55 AM	#9
Megatron-UK Connoisseur Posts: 76 Karma: 22 Join Date: Mar 2008 Location: uk Device: Sony PRS505	Installing the software on Vista 64 has been documented several times in multiple threads - a simple search with "sony vista 64 install" brings them all up.

08-08-2008, 03:19 AM	#11
Megatron-UK Connoisseur Posts: 76 Karma: 22 Join Date: Mar 2008 Location: uk Device: Sony PRS505	Funny... before this thread existed it was actually the second one in the list when you enter those search criteria: https://www.mobileread.com/forums/sho...+vista+install With this thread, it appears as the third in the list.

08-09-2008, 08:24 PM	#12
pox67 Connoisseur Posts: 52 Karma: 12 Join Date: Aug 2008 Location: Australia Device: Sony PRS-505 (stolen), Bebook	Thanks Leaping Gnome. That worked well! Does the software have the same functionality installed this way or is there somthing funky I should know about?

08-10-2008, 12:27 PM	#13
fekg Member Posts: 11 Karma: 10 Join Date: May 2007 Location: Edinburgh, UK Device: Sony PRS 500, 505 & 700	I installed the previous version by installing on a x86 Windows VM and copying the files onto my x64 machine. For the latest release it looks like it also installs a windows service so it's not as simple. I also tried opening the installer in Orca, but there's nothing obvious in the MSI database... still playing around trying to get 2.2 working on vista x64....

08-10-2008, 05:53 PM	#14
igorsk Wizard Posts: 3,442 Karma: 300001 Join Date: Sep 2006 Location: Belgium Device: PRS-500/505/700, Kindle, Cybook Gen3, Words Gear	Check here for a solution.

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09-17-2008, 11:01 PM	#15
teendoc Junior Member Posts: 1 Karma: 10 Join Date: Aug 2008 Device: Sony Reader 505	I'm not sure what I've done wrong, but when I click on the shortcut I created, the only thing I get is something that says eBook reader has stopped working and windows is checking for a solution to this problem. Any ideas?