Screen issue with new Onyx Boox Poke 3

reycat · 02-02-2021, 12:22 PM

Hello everybody.

I bought a Poke 3 and it arrived last Friday. I really like it and have everything working as I want.

However, when I picked it up this morning I noticed that the screen is not working properly, making it unusable.

It's difficult to describe, so here's a video.

https://streamable.com/wlsjor

Any ideas? It doesn't seem to be software caused, a restart didn't fix it. Neither did having it plugged in for hours.

Thanks in advance.

rantanplan · 02-02-2021, 12:41 PM

It looks defective.

reycat · 02-04-2021, 08:46 AM

Quote:

Originally Posted by rantanplan

It looks defective.

Thanks.

I've tried contacting Onyx Boox, I'll let you know what they say.

reycat · 02-22-2021, 12:26 PM

Well, it's been longer than I thought.

I contacted OnyxBoox and they didn't answer for two weeks. Or so I thought. When I was looking for the original email to forward it to them I found out that they had answered in the same day and my email provider had flagged the message as spam.

So, I replied with the info they needed, they replied again within a day and today I've sent the device to their repair center in Poland because it's under warranty.

Up until now it's been a painless experience, they seem professional and didn't try to dispute my claims. I will continue updating this thread.

czarlos · 03-01-2021, 07:41 PM

Quote:

Originally Posted by reycat

Well, it's been longer than I thought.

I contacted OnyxBoox and they didn't answer for two weeks. Or so I thought. When I was looking for the original email to forward it to them I found out that they had answered in the same day and my email provider had flagged the message as spam.

So, I replied with the info they needed, they replied again within a day and today I've sent the device to their repair center in Poland because it's under warranty.

Up until now it's been a painless experience, they seem professional and didn't try to dispute my claims. I will continue updating this thread.

Wow... hope they send it back quick.

02-02-2021, 12:22 PM	#1
reycat Enthusiast Posts: 35 Karma: 11 Join Date: Feb 2007 Device: PRS-505 + Hanlin V3	Screen issue with new Onyx Boox Poke 3 Hello everybody. I bought a Poke 3 and it arrived last Friday. I really like it and have everything working as I want. However, when I picked it up this morning I noticed that the screen is not working properly, making it unusable. It's difficult to describe, so here's a video. https://streamable.com/wlsjor Any ideas? It doesn't seem to be software caused, a restart didn't fix it. Neither did having it plugged in for hours. Thanks in advance.

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02-02-2021, 12:41 PM	#2
rantanplan Weirdo Posts: 835 Karma: 11003000 Join Date: Nov 2019 Location: Wuppertal, Germany Device: Kobo Sage, Kobo Libra 2, Boox Note Air 2+	It looks defective.

02-22-2021, 12:26 PM	#4
reycat Enthusiast Posts: 35 Karma: 11 Join Date: Feb 2007 Device: PRS-505 + Hanlin V3	Well, it's been longer than I thought. I contacted OnyxBoox and they didn't answer for two weeks. Or so I thought. When I was looking for the original email to forward it to them I found out that they had answered in the same day and my email provider had flagged the message as spam. So, I replied with the info they needed, they replied again within a day and today I've sent the device to their repair center in Poland because it's under warranty. Up until now it's been a painless experience, they seem professional and didn't try to dispute my claims. I will continue updating this thread.

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