Kindle Not Detected (OSX / calibre authorization issue)

mjfriedman · 11-30-2020, 02:04 PM

Message appears below. I've tried different ports and cords and have rebooted the Kindle (Oasis) and the iMac on which Calibre 5.6 is installed.

Super appreciative of any help:
Michael

---

calibre, version 5.6.0
ERROR: Error: Error communicating with device

Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 1] Operation not permitted: '/Volumes/Kindle/driveinfo.calibre'

Traceback (most recent call last):
File "calibre/devices/usbms/driver.py", line 153, in get_device_information
File "calibre/devices/usbms/driver.py", line 143, in _update_driveinfo_file
PermissionError: [Errno 1] Operation not permitted: '/Volumes/Kindle/driveinfo.calibre'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "calibre/gui2/device.py", line 89, in run
File "calibre/gui2/device.py", line 472, in _get_device_information
File "calibre/devices/usbms/driver.py", line 155, in get_device_information
OSError: Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 1] Operation not permitted: '/Volumes/Kindle/driveinfo.calibre'

JSWolf · 11-30-2020, 03:02 PM

I suggest you delete driveinfo.calibre from your Kindle. Your Kindle is detected but you have a permission problem with driveinfo.calibre.

mjfriedman · 11-30-2020, 04:08 PM

Thank you. I did as you suggested but still no joy...

JSWolf · 11-30-2020, 04:38 PM

Quote:

Originally Posted by mjfriedman

Thank you. I did as you suggested but still no joy...

What happened when you deleted driveinfo.calibre from your Kindle?

Also, which OS are you running on your computer?

PeterT · 11-30-2020, 09:12 PM

Wasn't there a thread recently where someone (DNSB maybe) sowed how to give a 3rf party application read/write access to a USB device?

kovidgoyal · 11-30-2020, 09:37 PM

https://manual.calibre-ebook.com/faq...ted-by-calibre

In particular:

On macOS if you get permission errors when connecting a device to calibre, you can fix that by looking under System Preferences > Security and Privacy > Privacy > Files and Folders.

PeterT · 11-30-2020, 09:57 PM

Thank you. I knew there was something out there.

Would there be any benefit to having calibre display possible error causes for certain errors (possibly for instance having the device driver checking for read/write access on initial connection and displaying common reasons for lack of access)?

mjfriedman · 12-01-2020, 07:27 AM

I received the same message as before deleting the file. I'm running Catalina, 10.15.7

mjfriedman · 12-01-2020, 07:38 AM

Yes! That was the fix. Thank you!

11-30-2020, 02:04 PM	#1
mjfriedman Connoisseur Posts: 74 Karma: 10 Join Date: Dec 2010 Device: Kindle Oasis	Kindle Not Detected (OSX / calibre authorization issue) Message appears below. I've tried different ports and cords and have rebooted the Kindle (Oasis) and the iMac on which Calibre 5.6 is installed. Super appreciative of any help: Michael --- calibre, version 5.6.0 ERROR: Error: Error communicating with device Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 1] Operation not permitted: '/Volumes/Kindle/driveinfo.calibre' Traceback (most recent call last): File "calibre/devices/usbms/driver.py", line 153, in get_device_information File "calibre/devices/usbms/driver.py", line 143, in _update_driveinfo_file PermissionError: [Errno 1] Operation not permitted: '/Volumes/Kindle/driveinfo.calibre' During handling of the above exception, another exception occurred: Traceback (most recent call last): File "calibre/gui2/device.py", line 89, in run File "calibre/gui2/device.py", line 472, in _get_device_information File "calibre/devices/usbms/driver.py", line 155, in get_device_information OSError: Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 1] Operation not permitted: '/Volumes/Kindle/driveinfo.calibre'

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11-30-2020, 03:02 PM	#2
JSWolf Resident Curmudgeon Posts: 79,745 Karma: 145864619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I suggest you delete driveinfo.calibre from your Kindle. Your Kindle is detected but you have a permission problem with driveinfo.calibre.

11-30-2020, 04:08 PM	#3
mjfriedman Connoisseur Posts: 74 Karma: 10 Join Date: Dec 2010 Device: Kindle Oasis	Thank you. I did as you suggested but still no joy...

11-30-2020, 09:12 PM	#5
PeterT Grand Sorcerer Posts: 13,511 Karma: 78910202 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Wasn't there a thread recently where someone (DNSB maybe) sowed how to give a 3rf party application read/write access to a USB device?

11-30-2020, 09:37 PM	#6
kovidgoyal creator of calibre Posts: 45,345 Karma: 27182818 Join Date: Oct 2006 Location: Mumbai, India Device: Various	https://manual.calibre-ebook.com/faq...ted-by-calibre In particular: On macOS if you get permission errors when connecting a device to calibre, you can fix that by looking under System Preferences > Security and Privacy > Privacy > Files and Folders.

11-30-2020, 09:57 PM	#7
PeterT Grand Sorcerer Posts: 13,511 Karma: 78910202 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Thank you. I knew there was something out there. Would there be any benefit to having calibre display possible error causes for certain errors (possibly for instance having the device driver checking for read/write access on initial connection and displaying common reasons for lack of access)?

12-01-2020, 07:27 AM	#8
mjfriedman Connoisseur Posts: 74 Karma: 10 Join Date: Dec 2010 Device: Kindle Oasis	I received the same message as before deleting the file. I'm running Catalina, 10.15.7

12-01-2020, 07:38 AM	#9
mjfriedman Connoisseur Posts: 74 Karma: 10 Join Date: Dec 2010 Device: Kindle Oasis	Yes! That was the fix. Thank you!

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