Troubleshooting Oasis 2019 power button issues

jenieliser · 11-17-2020, 05:06 PM

The power button on my 2019 Oasis isn't working. I have had it 3 1/2 months, no drops, no issues but out of no where the button isn't working.

The only thing I've done differently is manually update to 5.13.3
I can't imagine that would have an effect but it's the only thing I can think of.

I called Amazon, they sent me a replacement but it as dented corners and scratches on the back. If there's no way to get a mint condition one (like mine that has been living in a case since day 1) then I'd rather try to find a fix for it or live with it.

Any suggestions?

EDIT: I have called about the replacement kindle, and am waiting for a reply

rapidblue · 11-18-2020, 02:17 AM

You got a second hand one back? Ouch!!
I sent mine back (but it was only a week or two old) due to battery issues and they replaced it with a brand new unit.

It's a long shot, but have you tried doing a factory restore?

jenieliser · 11-21-2020, 08:18 AM

I have done a factory reset a couple times... So now I'm just waiting to hear back from Amazon customer support on how to send back the ugly replacement and the original ...

I keep hoping I'll wake up and it will have fixed itself lol ... So far that hasn't worked either

rapidblue · 11-23-2020, 02:46 AM

I hope you get it sorted by getting a new one - holding thumbs...

11-17-2020, 05:06 PM	#1
jenieliser Groupie Posts: 165 Karma: 2136526 Join Date: Jun 2009 Location: Tampa, FL Device: Kindle PW, Kobo Libra Color	Oasis 2019 power button issues The power button on my 2019 Oasis isn't working. I have had it 3 1/2 months, no drops, no issues but out of no where the button isn't working. The only thing I've done differently is manually update to 5.13.3 I can't imagine that would have an effect but it's the only thing I can think of. I called Amazon, they sent me a replacement but it as dented corners and scratches on the back. If there's no way to get a mint condition one (like mine that has been living in a case since day 1) then I'd rather try to find a fix for it or live with it. Any suggestions? EDIT: I have called about the replacement kindle, and am waiting for a reply Last edited by jenieliser; 11-17-2020 at 05:08 PM. Reason: more information

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Forma Power Button	93terp	Kobo Reader	14	07-08-2020 01:45 PM
Kindle Oasis Power Button	Mehdi	Amazon Kindle	3	07-26-2019 01:23 PM
New Kindle Oasis button glitch	rguion	Amazon Kindle	26	02-25-2018 12:21 PM
PRS-T1 How can I use back button as power button?	younghere	Sony Reader	1	03-12-2012 06:37 PM
Trouble with the Power Button	Davimee	Astak EZReader	16	05-04-2010 07:29 PM

11-18-2020, 02:17 AM	#2
rapidblue Connoisseur Posts: 94 Karma: 10 Join Date: May 2010 Device: Kindle Oasis 3 / Kindle Voyage / Kindle Touch	You got a second hand one back? Ouch!! I sent mine back (but it was only a week or two old) due to battery issues and they replaced it with a brand new unit. It's a long shot, but have you tried doing a factory restore?

11-21-2020, 08:18 AM	#3
jenieliser Groupie Posts: 165 Karma: 2136526 Join Date: Jun 2009 Location: Tampa, FL Device: Kindle PW, Kobo Libra Color	I have done a factory reset a couple times... So now I'm just waiting to hear back from Amazon customer support on how to send back the ugly replacement and the original ... I keep hoping I'll wake up and it will have fixed itself lol ... So far that hasn't worked either

11-23-2020, 02:46 AM	#4
rapidblue Connoisseur Posts: 94 Karma: 10 Join Date: May 2010 Device: Kindle Oasis 3 / Kindle Voyage / Kindle Touch	I hope you get it sorted by getting a new one - holding thumbs...

Advert