Failed installation

lyzardqueen · 10-05-2020, 07:03 PM

I was downloading the latest update and I think I tried to launch it before the download was complete. Now the process will not complete. I can neither install nor uninstall the program: all I get is an error message - "An installation for calibre is currently suspended. You must undo the changes made by that installation to continue. Do you want to undo those changes?" - but clicking yes does nothing, I just get the error message over and over. Please help!

theducks · 10-05-2020, 07:45 PM

What OS?
If is Windows: Disable or remove POWER TOYS if installed

lyzardqueen · 10-05-2020, 08:15 PM

It's Windows but I don't have Power Toys installed.

theducks · 10-05-2020, 09:03 PM

Well, foo
The other culprit is 3rd party security (defender does not seem to bother Calibre ) suites.
One assumes

that you did have right to where you are installing and the user folder (used for confi folder)

kovidgoyal · 10-05-2020, 09:04 PM

https://manual.calibre-ebook.com/faq...is-not-working

lyzardqueen · 10-06-2020, 01:06 AM

I tried downloading using a different browser but stalled at the same place. The message here is:

"The process cannot access the file because another process has locked a portion of the file."

I hope that's meaningful to someone!

I will try using the zip version and report back.

lyzardqueen · 10-07-2020, 01:36 AM

Nothing else has changed but the zip version is working so thanks for that.

theducks · 10-07-2020, 05:31 AM

Locked a portion.
That is YOUR system that has done that. You need to find out what is 'stuck' and unstick that.

An A/V action? Another process is using that file (eg. you minimized the viewer instead of QUIT).
How about a Sync app still running that include a system folder (calibre2 or a DLL) OR your Book Library? (IIRC Calibre 5 needs to restructure parts of metadata.db )

DNSB · 10-07-2020, 11:02 AM

Quote:

Originally Posted by lyzardqueen

I tried downloading using a different browser but stalled at the same place. The message here is:

"The process cannot access the file because another process has locked a portion of the file."

I hope that's meaningful to someone!

I will try using the zip version and report back.

I would suggest a restart and attempt to delete the old partial download. If that doesn't work, restart in safe mode and try to delete it then.

10-05-2020, 07:03 PM	#1
lyzardqueen Junior Member Posts: 4 Karma: 10 Join Date: Oct 2020 Device: Sony / Kindle	Failed installation I was downloading the latest update and I think I tried to launch it before the download was complete. Now the process will not complete. I can neither install nor uninstall the program: all I get is an error message - "An installation for calibre is currently suspended. You must undo the changes made by that installation to continue. Do you want to undo those changes?" - but clicking yes does nothing, I just get the error message over and over. Please help!

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10-05-2020, 07:45 PM	#2
theducks Well trained by Cats Posts: 31,019 Karma: 60358908 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	What OS? If is Windows: Disable or remove POWER TOYS if installed

10-05-2020, 08:15 PM	#3
lyzardqueen Junior Member Posts: 4 Karma: 10 Join Date: Oct 2020 Device: Sony / Kindle	It's Windows but I don't have Power Toys installed.

10-05-2020, 09:03 PM	#4
theducks Well trained by Cats Posts: 31,019 Karma: 60358908 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	Well, foo The other culprit is 3rd party security (defender does not seem to bother Calibre ) suites. One assumes that you did have right to where you are installing and the user folder (used for confi folder)

10-05-2020, 09:04 PM	#5
kovidgoyal creator of calibre Posts: 45,313 Karma: 27111242 Join Date: Oct 2006 Location: Mumbai, India Device: Various	https://manual.calibre-ebook.com/faq...is-not-working

10-06-2020, 01:06 AM	#6
lyzardqueen Junior Member Posts: 4 Karma: 10 Join Date: Oct 2020 Device: Sony / Kindle	I tried downloading using a different browser but stalled at the same place. The message here is: "The process cannot access the file because another process has locked a portion of the file." I hope that's meaningful to someone! I will try using the zip version and report back.

10-07-2020, 01:36 AM	#7
lyzardqueen Junior Member Posts: 4 Karma: 10 Join Date: Oct 2020 Device: Sony / Kindle	Nothing else has changed but the zip version is working so thanks for that.

10-07-2020, 05:31 AM	#8
theducks Well trained by Cats Posts: 31,019 Karma: 60358908 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	Locked a portion. That is YOUR system that has done that. You need to find out what is 'stuck' and unstick that. An A/V action? Another process is using that file (eg. you minimized the viewer instead of QUIT). How about a Sync app still running that include a system folder (calibre2 or a DLL) OR your Book Library? (IIRC Calibre 5 needs to restructure parts of metadata.db )

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